Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A attaining career satisfaction.
B earning a high income in my field.
C living longer and healthier.
D all of the above.
Question #2
A only include people doing work similar to yours.
B offer people prizes for becoming network members.
C include a large number of people.
D be quite restrictive about who can be in your network
Question #3
A supplements her paid work with volunteer work.
B experiences a consuming, meaningful passion about her work.
C satisfies a few of her religious values through work.
D entered her field because of a family business.
Question #4
A search out new potential clients his company is not yet serving.
B become stressed with facing a heavy workload.
C respond immediately when his boss makes a suggestion.
D procrastinate when faced with a difficult task.
Question #5
A compare himself to his favorite brands, such as Nike or Chevrolet.
B list his most important needs for development.
C think through his basket of strengths.
D give himself a clever name, such as “Resilient Roy.”
Question #6
A “Excuse me, sir (or madam)”
B “You can say that again.”
C “Nice to be here”
D “Whatever”
Question #7
A How are you feeling and acting today?
B What type of animal do you admire the most?
C Tell me about your record of attendance and punctuality.
D Describe for me a time when you solved a tough problem under a time deadline.
Question #8
A current industry buzzwords
B the job description associated with the position.
C a modern dictionary of slang.
D words and phrases that are trending on social media Web sites at the time.
Question #9
A be aware of qualifications sought by employers.
B use networking to reach company insiders
C stay organized during your job search.
D engage in extreme job hunting.
Question #10
A identifying your position objective.
B smiling at interviewers and contacts.
C identifying your potential contribution.
D using multiple approaches to reach the right employer.
Question #11
A working on the project is less joyful.
B errors are likely to increase.
C the person will appear to be old-fashioned.
D the work is performed too quickly.
Question #12
A make short-range goals superfluous.
B propel you toward self-employment.
C make you a workaholic.
D propel you toward being more productive.
Question #13
A dislike of a task with several components.
B craving the excitement of rushing to make a deadline.
C looking to punish oneself.
D dislike of an overwhelming task.
Question #14
A during certain seasons, such as the tax season.
B 30 hours per week from your home and receive high pay.
C only from midnight until 8 a.m.
D 60 hours per week, travel heavily, and face tight deadlines.
Question #15
A perform at a high level for sustained periods of time.
B drink Gatorade during business meetings.
C work in the company wellness program.
D be a mentor to several workers at the same time.
Question #16
A encourages patients to smoke outside the hospital doors.
B advocates that the hospital engages in more recycling.
C drives an SUV with a sun roof to the hospital.
D skips sterilizing needles before reusing them.
Question #17
A never forgive an immoral act, however small.
B not worry about the consequences of her actions.
C be loyal to her convictions.
D give a little company money to a poor employee.
Question #18
A helps shovel his driveway.
B has strong potential to learn the job in question quickly.
C has worked for a competitor.
D is in desperate need of a job.
Question #19
A overlooks the fact that the applicant is facing a home foreclosure.
B approves the credit application because he likes the way the customer dresses.
C approves the credit application because it is filled out carefully.
D turns down the credit applicant because he is driving a competitive brand motorcycle.
Question #20
A while looking out for the good of the other person.
B with work associates who have high work engagement.
C without feeling distress.
D while feeling terribly guilty.
Question #21
A a company should strive to retain all their customers.
B the customer is always right.
C a customer retention rate of about 50 percent is realistic.
D some customers are so unreasonable they are not worth keeping.
Question #22
A accept liability for service problems.
B enter into frequent negotiations about price.
C establish a tight legal agreement.
D form an personal relationship.
Question #23
A tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
B please wait in the customer lounge for an hour.
C explain more clearly the problem with his or her Jaguar.
D grant $500 in service coupons to a dissatisfied customer.
Question #24
A is so grouchy and angry that he or she is a good model of behavior to avoid.
B imposes strict control over employee behavior.
C complains a lot about poor customer service.
D is charismatic and good at setting visions.
Question #25
A tend to not become a repeat customer.
B tell many other people about their dissatisfaction.
C usually ask for a refund.
D fill consumer satisfaction surveys with exaggerated, negative comments.
Question #26
A kissing up is a standard part of most jobs.
B most managers are emotionally insecure.
C a boss who laughs gives generous salary increases.
D the shared laughter helps build rapport.
Question #27
A usually follow the etiquette rules of your own culture.
B be careful not to violate the customs of another culture.
C give loads of smiles and hugs, and all will be fine.
D recognize that the rules for being polite are the same in most cultures.
Question #28
A had good political skill.
B was highly introverted.
C had poor political skill.
D was emotionally unstable.
Question #29
A appear relaxed and friendly at meetings.
B be quite hostile toward people she dislikes.
C have difficulty controlling her love of sweets..
D be a high maintenance person.
Question #30
A believes that a friendly atmosphere lowers productivity.
B gives constructive criticism instead of angry attacks.
C tells great jokes during business meetings.
D gives angry attacks toward lazy coworkers.
Question #31
A in a group setting.
B about the person’s behavior.
C about the person’s characteristics.
D about the person’s values.
Question #32
A rarely delivers on promises.
B avoids promising to meet deadlines.
C says yes to the boss, but no to coworkers.
D says no to the boss, but yes to coworkers.
Question #33
A impatience
B competitiveness with team members
C confrontational style
D diplomacy and tact
Question #34
A avoiding a personal friendship with the protégé
B sharing a challenging assignment with the protégé
C solving problems for the protégé
D coaxing the protégé into potentially harmful situations
Question #35
A conduct serious negotiations over lunch.
B dislike most people.
C promote the growth of others.
D are late bloomers in their career.
Question #36
A want to maximize gain and minimize loss.
B bet on the outcomes of a situation.
C are willing to endure pain to receive the right reward.
D strive to receive bigger rewards than others.
Question #37
A collecting company souvenirs is a popular hobby.
B most workers feel they do not receive enough recognition.
C most workers are greedy.
D the need for economic security and safety is strong.
Question #38
A desired behavior is sustained longer.
B undesired behavior fades quickly.
C undesired behavior is sustained longer.
D desired behavior fades quickly.
Question #39
A a spirit of excitement and adventure.
B self-interest.
C a need to avoid pain.
D concern for the welfare of others.
Question #40
A engaged and committed.
B dissatisfied with their working conditions.
C thankful that they have a job.
D more caring about external rewards than getting the job done.
