Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A living longer and healthier.
B attaining career satisfaction.
C earning a high income in my field.
D all of the above.
Question #2
A only include people doing work similar to yours.
B include a large number of people.
C offer people prizes for becoming network members.
D be quite restrictive about who can be in your network
Question #3
A supplements her paid work with volunteer work.
B entered her field because of a family business.
C satisfies a few of her religious values through work.
D experiences a consuming, meaningful passion about her work.
Question #4
A become stressed with facing a heavy workload.
B respond immediately when his boss makes a suggestion.
C procrastinate when faced with a difficult task.
D search out new potential clients his company is not yet serving.
Question #5
A list his most important needs for development.
B think through his basket of strengths.
C compare himself to his favorite brands, such as Nike or Chevrolet.
D give himself a clever name, such as “Resilient Roy.”
Question #6
A “Whatever”
B “Nice to be here”
C “You can say that again.”
D “Excuse me, sir (or madam)”
Question #7
A How are you feeling and acting today?
B Describe for me a time when you solved a tough problem under a time deadline.
C What type of animal do you admire the most?
D Tell me about your record of attendance and punctuality.
Question #8
A the job description associated with the position.
B current industry buzzwords
C a modern dictionary of slang.
D words and phrases that are trending on social media Web sites at the time.
Question #9
A engage in extreme job hunting.
B use networking to reach company insiders
C be aware of qualifications sought by employers.
D stay organized during your job search.
Question #10
A using multiple approaches to reach the right employer.
B smiling at interviewers and contacts.
C identifying your position objective.
D identifying your potential contribution.
Question #11
A working on the project is less joyful.
B the work is performed too quickly.
C errors are likely to increase.
D the person will appear to be old-fashioned.
Question #12
A propel you toward being more productive.
B make you a workaholic.
C propel you toward self-employment.
D make short-range goals superfluous.
Question #13
A craving the excitement of rushing to make a deadline.
B looking to punish oneself.
C dislike of a task with several components.
D dislike of an overwhelming task.
Question #14
A 60 hours per week, travel heavily, and face tight deadlines.
B 30 hours per week from your home and receive high pay.
C only from midnight until 8 a.m.
D during certain seasons, such as the tax season.
Question #15
A perform at a high level for sustained periods of time.
B work in the company wellness program.
C drink Gatorade during business meetings.
D be a mentor to several workers at the same time.
Question #16
A skips sterilizing needles before reusing them.
B advocates that the hospital engages in more recycling.
C drives an SUV with a sun roof to the hospital.
D encourages patients to smoke outside the hospital doors.
Question #17
A not worry about the consequences of her actions.
B be loyal to her convictions.
C never forgive an immoral act, however small.
D give a little company money to a poor employee.
Question #18
A helps shovel his driveway.
B is in desperate need of a job.
C has worked for a competitor.
D has strong potential to learn the job in question quickly.
Question #19
A overlooks the fact that the applicant is facing a home foreclosure.
B turns down the credit applicant because he is driving a competitive brand motorcycle.
C approves the credit application because it is filled out carefully.
D approves the credit application because he likes the way the customer dresses.
Question #20
A while looking out for the good of the other person.
B with work associates who have high work engagement.
C without feeling distress.
D while feeling terribly guilty.
Question #21
A the customer is always right.
B a customer retention rate of about 50 percent is realistic.
C some customers are so unreasonable they are not worth keeping.
D a company should strive to retain all their customers.
Question #22
A enter into frequent negotiations about price.
B form an personal relationship.
C establish a tight legal agreement.
D accept liability for service problems.
Question #23
A explain more clearly the problem with his or her Jaguar.
B grant $500 in service coupons to a dissatisfied customer.
C please wait in the customer lounge for an hour.
D tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
Question #24
A is charismatic and good at setting visions.
B complains a lot about poor customer service.
C is so grouchy and angry that he or she is a good model of behavior to avoid.
D imposes strict control over employee behavior.
Question #25
A tend to not become a repeat customer.
B fill consumer satisfaction surveys with exaggerated, negative comments.
C tell many other people about their dissatisfaction.
D usually ask for a refund.
Question #26
A a boss who laughs gives generous salary increases.
B kissing up is a standard part of most jobs.
C most managers are emotionally insecure.
D the shared laughter helps build rapport.
Question #27
A recognize that the rules for being polite are the same in most cultures.
B be careful not to violate the customs of another culture.
C give loads of smiles and hugs, and all will be fine.
D usually follow the etiquette rules of your own culture.
Question #28
A was emotionally unstable.
B was highly introverted.
C had good political skill.
D had poor political skill.
Question #29
A appear relaxed and friendly at meetings.
B be quite hostile toward people she dislikes.
C have difficulty controlling her love of sweets..
D be a high maintenance person.
Question #30
A believes that a friendly atmosphere lowers productivity.
B gives constructive criticism instead of angry attacks.
C tells great jokes during business meetings.
D gives angry attacks toward lazy coworkers.
Question #31
A in a group setting.
B about the person’s behavior.
C about the person’s values.
D about the person’s characteristics.
Question #32
A rarely delivers on promises.
B says yes to the boss, but no to coworkers.
C says no to the boss, but yes to coworkers.
D avoids promising to meet deadlines.
Question #33
A confrontational style
B competitiveness with team members
C impatience
D diplomacy and tact
Question #34
A solving problems for the protégé
B avoiding a personal friendship with the protégé
C sharing a challenging assignment with the protégé
D coaxing the protégé into potentially harmful situations
Question #35
A are late bloomers in their career.
B conduct serious negotiations over lunch.
C dislike most people.
D promote the growth of others.
Question #36
A want to maximize gain and minimize loss.
B strive to receive bigger rewards than others.
C bet on the outcomes of a situation.
D are willing to endure pain to receive the right reward.
Question #37
A collecting company souvenirs is a popular hobby.
B most workers feel they do not receive enough recognition.
C most workers are greedy.
D the need for economic security and safety is strong.
Question #38
A undesired behavior is sustained longer.
B desired behavior fades quickly.
C desired behavior is sustained longer.
D undesired behavior fades quickly.
Question #39
A self-interest.
B concern for the welfare of others.
C a need to avoid pain.
D a spirit of excitement and adventure.
Question #40
A more caring about external rewards than getting the job done.
B thankful that they have a job.
C dissatisfied with their working conditions.
D engaged and committed.
