Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A living longer and healthier.
B earning a high income in my field.
C attaining career satisfaction.
D all of the above.
Question #2
A include a large number of people.
B only include people doing work similar to yours.
C offer people prizes for becoming network members.
D be quite restrictive about who can be in your network
Question #3
A supplements her paid work with volunteer work.
B satisfies a few of her religious values through work.
C experiences a consuming, meaningful passion about her work.
D entered her field because of a family business.
Question #4
A respond immediately when his boss makes a suggestion.
B procrastinate when faced with a difficult task.
C become stressed with facing a heavy workload.
D search out new potential clients his company is not yet serving.
Question #5
A think through his basket of strengths.
B give himself a clever name, such as “Resilient Roy.”
C list his most important needs for development.
D compare himself to his favorite brands, such as Nike or Chevrolet.
Question #6
A “Whatever”
B “Excuse me, sir (or madam)”
C “Nice to be here”
D “You can say that again.”
Question #7
A What type of animal do you admire the most?
B How are you feeling and acting today?
C Tell me about your record of attendance and punctuality.
D Describe for me a time when you solved a tough problem under a time deadline.
Question #8
A current industry buzzwords
B words and phrases that are trending on social media Web sites at the time.
C a modern dictionary of slang.
D the job description associated with the position.
Question #9
A engage in extreme job hunting.
B be aware of qualifications sought by employers.
C use networking to reach company insiders
D stay organized during your job search.
Question #10
A identifying your potential contribution.
B smiling at interviewers and contacts.
C identifying your position objective.
D using multiple approaches to reach the right employer.
Question #11
A errors are likely to increase.
B the work is performed too quickly.
C working on the project is less joyful.
D the person will appear to be old-fashioned.
Question #12
A propel you toward self-employment.
B make short-range goals superfluous.
C make you a workaholic.
D propel you toward being more productive.
Question #13
A dislike of a task with several components.
B craving the excitement of rushing to make a deadline.
C dislike of an overwhelming task.
D looking to punish oneself.
Question #14
A 30 hours per week from your home and receive high pay.
B only from midnight until 8 a.m.
C during certain seasons, such as the tax season.
D 60 hours per week, travel heavily, and face tight deadlines.
Question #15
A perform at a high level for sustained periods of time.
B work in the company wellness program.
C drink Gatorade during business meetings.
D be a mentor to several workers at the same time.
Question #16
A encourages patients to smoke outside the hospital doors.
B drives an SUV with a sun roof to the hospital.
C advocates that the hospital engages in more recycling.
D skips sterilizing needles before reusing them.
Question #17
A give a little company money to a poor employee.
B not worry about the consequences of her actions.
C never forgive an immoral act, however small.
D be loyal to her convictions.
Question #18
A has strong potential to learn the job in question quickly.
B is in desperate need of a job.
C has worked for a competitor.
D helps shovel his driveway.
Question #19
A approves the credit application because he likes the way the customer dresses.
B approves the credit application because it is filled out carefully.
C turns down the credit applicant because he is driving a competitive brand motorcycle.
D overlooks the fact that the applicant is facing a home foreclosure.
Question #20
A while feeling terribly guilty.
B without feeling distress.
C while looking out for the good of the other person.
D with work associates who have high work engagement.
Question #21
A the customer is always right.
B some customers are so unreasonable they are not worth keeping.
C a customer retention rate of about 50 percent is realistic.
D a company should strive to retain all their customers.
Question #22
A establish a tight legal agreement.
B form an personal relationship.
C accept liability for service problems.
D enter into frequent negotiations about price.
Question #23
A tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
B grant $500 in service coupons to a dissatisfied customer.
C please wait in the customer lounge for an hour.
D explain more clearly the problem with his or her Jaguar.
Question #24
A complains a lot about poor customer service.
B is so grouchy and angry that he or she is a good model of behavior to avoid.
C is charismatic and good at setting visions.
D imposes strict control over employee behavior.
Question #25
A tend to not become a repeat customer.
B tell many other people about their dissatisfaction.
C fill consumer satisfaction surveys with exaggerated, negative comments.
D usually ask for a refund.
Question #26
A the shared laughter helps build rapport.
B most managers are emotionally insecure.
C kissing up is a standard part of most jobs.
D a boss who laughs gives generous salary increases.
Question #27
A give loads of smiles and hugs, and all will be fine.
B recognize that the rules for being polite are the same in most cultures.
C be careful not to violate the customs of another culture.
D usually follow the etiquette rules of your own culture.
Question #28
A was emotionally unstable.
B had poor political skill.
C had good political skill.
D was highly introverted.
Question #29
A be quite hostile toward people she dislikes.
B appear relaxed and friendly at meetings.
C be a high maintenance person.
D have difficulty controlling her love of sweets..
Question #30
A gives constructive criticism instead of angry attacks.
B gives angry attacks toward lazy coworkers.
C believes that a friendly atmosphere lowers productivity.
D tells great jokes during business meetings.
Question #31
A in a group setting.
B about the person’s characteristics.
C about the person’s behavior.
D about the person’s values.
Question #32
A says no to the boss, but yes to coworkers.
B avoids promising to meet deadlines.
C says yes to the boss, but no to coworkers.
D rarely delivers on promises.
Question #33
A competitiveness with team members
B diplomacy and tact
C confrontational style
D impatience
Question #34
A avoiding a personal friendship with the protégé
B solving problems for the protégé
C sharing a challenging assignment with the protégé
D coaxing the protégé into potentially harmful situations
Question #35
A are late bloomers in their career.
B conduct serious negotiations over lunch.
C dislike most people.
D promote the growth of others.
Question #36
A want to maximize gain and minimize loss.
B are willing to endure pain to receive the right reward.
C bet on the outcomes of a situation.
D strive to receive bigger rewards than others.
Question #37
A most workers feel they do not receive enough recognition.
B collecting company souvenirs is a popular hobby.
C most workers are greedy.
D the need for economic security and safety is strong.
Question #38
A desired behavior is sustained longer.
B desired behavior fades quickly.
C undesired behavior is sustained longer.
D undesired behavior fades quickly.
Question #39
A concern for the welfare of others.
B self-interest.
C a spirit of excitement and adventure.
D a need to avoid pain.
Question #40
A dissatisfied with their working conditions.
B engaged and committed.
C more caring about external rewards than getting the job done.
D thankful that they have a job.
