Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A attaining career satisfaction.
B living longer and healthier.
C earning a high income in my field.
D all of the above.
Question #2
A only include people doing work similar to yours.
B be quite restrictive about who can be in your network
C include a large number of people.
D offer people prizes for becoming network members.
Question #3
A entered her field because of a family business.
B experiences a consuming, meaningful passion about her work.
C supplements her paid work with volunteer work.
D satisfies a few of her religious values through work.
Question #4
A procrastinate when faced with a difficult task.
B respond immediately when his boss makes a suggestion.
C search out new potential clients his company is not yet serving.
D become stressed with facing a heavy workload.
Question #5
A list his most important needs for development.
B think through his basket of strengths.
C give himself a clever name, such as “Resilient Roy.”
D compare himself to his favorite brands, such as Nike or Chevrolet.
Question #6
A “Whatever”
B “Nice to be here”
C “You can say that again.”
D “Excuse me, sir (or madam)”
Question #7
A Tell me about your record of attendance and punctuality.
B Describe for me a time when you solved a tough problem under a time deadline.
C What type of animal do you admire the most?
D How are you feeling and acting today?
Question #8
A current industry buzzwords
B a modern dictionary of slang.
C the job description associated with the position.
D words and phrases that are trending on social media Web sites at the time.
Question #9
A stay organized during your job search.
B use networking to reach company insiders
C engage in extreme job hunting.
D be aware of qualifications sought by employers.
Question #10
A identifying your potential contribution.
B identifying your position objective.
C smiling at interviewers and contacts.
D using multiple approaches to reach the right employer.
Question #11
A working on the project is less joyful.
B the person will appear to be old-fashioned.
C errors are likely to increase.
D the work is performed too quickly.
Question #12
A propel you toward self-employment.
B make you a workaholic.
C propel you toward being more productive.
D make short-range goals superfluous.
Question #13
A looking to punish oneself.
B craving the excitement of rushing to make a deadline.
C dislike of an overwhelming task.
D dislike of a task with several components.
Question #14
A only from midnight until 8 a.m.
B 60 hours per week, travel heavily, and face tight deadlines.
C 30 hours per week from your home and receive high pay.
D during certain seasons, such as the tax season.
Question #15
A drink Gatorade during business meetings.
B perform at a high level for sustained periods of time.
C be a mentor to several workers at the same time.
D work in the company wellness program.
Question #16
A advocates that the hospital engages in more recycling.
B skips sterilizing needles before reusing them.
C drives an SUV with a sun roof to the hospital.
D encourages patients to smoke outside the hospital doors.
Question #17
A not worry about the consequences of her actions.
B be loyal to her convictions.
C never forgive an immoral act, however small.
D give a little company money to a poor employee.
Question #18
A helps shovel his driveway.
B has worked for a competitor.
C has strong potential to learn the job in question quickly.
D is in desperate need of a job.
Question #19
A turns down the credit applicant because he is driving a competitive brand motorcycle.
B overlooks the fact that the applicant is facing a home foreclosure.
C approves the credit application because he likes the way the customer dresses.
D approves the credit application because it is filled out carefully.
Question #20
A while feeling terribly guilty.
B with work associates who have high work engagement.
C while looking out for the good of the other person.
D without feeling distress.
Question #21
A a customer retention rate of about 50 percent is realistic.
B the customer is always right.
C some customers are so unreasonable they are not worth keeping.
D a company should strive to retain all their customers.
Question #22
A accept liability for service problems.
B enter into frequent negotiations about price.
C form an personal relationship.
D establish a tight legal agreement.
Question #23
A please wait in the customer lounge for an hour.
B grant $500 in service coupons to a dissatisfied customer.
C explain more clearly the problem with his or her Jaguar.
D tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
Question #24
A imposes strict control over employee behavior.
B is so grouchy and angry that he or she is a good model of behavior to avoid.
C complains a lot about poor customer service.
D is charismatic and good at setting visions.
Question #25
A fill consumer satisfaction surveys with exaggerated, negative comments.
B tend to not become a repeat customer.
C tell many other people about their dissatisfaction.
D usually ask for a refund.
Question #26
A the shared laughter helps build rapport.
B kissing up is a standard part of most jobs.
C a boss who laughs gives generous salary increases.
D most managers are emotionally insecure.
Question #27
A be careful not to violate the customs of another culture.
B recognize that the rules for being polite are the same in most cultures.
C usually follow the etiquette rules of your own culture.
D give loads of smiles and hugs, and all will be fine.
Question #28
A was emotionally unstable.
B had poor political skill.
C was highly introverted.
D had good political skill.
Question #29
A be quite hostile toward people she dislikes.
B have difficulty controlling her love of sweets..
C be a high maintenance person.
D appear relaxed and friendly at meetings.
Question #30
A believes that a friendly atmosphere lowers productivity.
B gives angry attacks toward lazy coworkers.
C gives constructive criticism instead of angry attacks.
D tells great jokes during business meetings.
Question #31
A about the person’s values.
B about the person’s characteristics.
C about the person’s behavior.
D in a group setting.
Question #32
A says no to the boss, but yes to coworkers.
B rarely delivers on promises.
C says yes to the boss, but no to coworkers.
D avoids promising to meet deadlines.
Question #33
A confrontational style
B competitiveness with team members
C impatience
D diplomacy and tact
Question #34
A solving problems for the protégé
B sharing a challenging assignment with the protégé
C avoiding a personal friendship with the protégé
D coaxing the protégé into potentially harmful situations
Question #35
A promote the growth of others.
B conduct serious negotiations over lunch.
C dislike most people.
D are late bloomers in their career.
Question #36
A are willing to endure pain to receive the right reward.
B bet on the outcomes of a situation.
C want to maximize gain and minimize loss.
D strive to receive bigger rewards than others.
Question #37
A collecting company souvenirs is a popular hobby.
B most workers are greedy.
C most workers feel they do not receive enough recognition.
D the need for economic security and safety is strong.
Question #38
A desired behavior fades quickly.
B undesired behavior is sustained longer.
C undesired behavior fades quickly.
D desired behavior is sustained longer.
Question #39
A a spirit of excitement and adventure.
B concern for the welfare of others.
C self-interest.
D a need to avoid pain.
Question #40
A dissatisfied with their working conditions.
B engaged and committed.
C more caring about external rewards than getting the job done.
D thankful that they have a job.
