Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A living longer and healthier.
B attaining career satisfaction.
C earning a high income in my field.
D all of the above.
Question #2
A be quite restrictive about who can be in your network
B include a large number of people.
C offer people prizes for becoming network members.
D only include people doing work similar to yours.
Question #3
A satisfies a few of her religious values through work.
B supplements her paid work with volunteer work.
C entered her field because of a family business.
D experiences a consuming, meaningful passion about her work.
Question #4
A procrastinate when faced with a difficult task.
B search out new potential clients his company is not yet serving.
C become stressed with facing a heavy workload.
D respond immediately when his boss makes a suggestion.
Question #5
A think through his basket of strengths.
B compare himself to his favorite brands, such as Nike or Chevrolet.
C give himself a clever name, such as “Resilient Roy.”
D list his most important needs for development.
Question #6
A “Excuse me, sir (or madam)”
B “Whatever”
C “Nice to be here”
D “You can say that again.”
Question #7
A Tell me about your record of attendance and punctuality.
B Describe for me a time when you solved a tough problem under a time deadline.
C How are you feeling and acting today?
D What type of animal do you admire the most?
Question #8
A words and phrases that are trending on social media Web sites at the time.
B a modern dictionary of slang.
C the job description associated with the position.
D current industry buzzwords
Question #9
A be aware of qualifications sought by employers.
B use networking to reach company insiders
C stay organized during your job search.
D engage in extreme job hunting.
Question #10
A identifying your position objective.
B smiling at interviewers and contacts.
C identifying your potential contribution.
D using multiple approaches to reach the right employer.
Question #11
A errors are likely to increase.
B the person will appear to be old-fashioned.
C the work is performed too quickly.
D working on the project is less joyful.
Question #12
A propel you toward self-employment.
B make you a workaholic.
C propel you toward being more productive.
D make short-range goals superfluous.
Question #13
A dislike of an overwhelming task.
B craving the excitement of rushing to make a deadline.
C dislike of a task with several components.
D looking to punish oneself.
Question #14
A during certain seasons, such as the tax season.
B 60 hours per week, travel heavily, and face tight deadlines.
C only from midnight until 8 a.m.
D 30 hours per week from your home and receive high pay.
Question #15
A drink Gatorade during business meetings.
B perform at a high level for sustained periods of time.
C work in the company wellness program.
D be a mentor to several workers at the same time.
Question #16
A advocates that the hospital engages in more recycling.
B skips sterilizing needles before reusing them.
C encourages patients to smoke outside the hospital doors.
D drives an SUV with a sun roof to the hospital.
Question #17
A be loyal to her convictions.
B not worry about the consequences of her actions.
C give a little company money to a poor employee.
D never forgive an immoral act, however small.
Question #18
A helps shovel his driveway.
B has strong potential to learn the job in question quickly.
C has worked for a competitor.
D is in desperate need of a job.
Question #19
A overlooks the fact that the applicant is facing a home foreclosure.
B approves the credit application because it is filled out carefully.
C approves the credit application because he likes the way the customer dresses.
D turns down the credit applicant because he is driving a competitive brand motorcycle.
Question #20
A with work associates who have high work engagement.
B without feeling distress.
C while looking out for the good of the other person.
D while feeling terribly guilty.
Question #21
A a customer retention rate of about 50 percent is realistic.
B some customers are so unreasonable they are not worth keeping.
C a company should strive to retain all their customers.
D the customer is always right.
Question #22
A enter into frequent negotiations about price.
B form an personal relationship.
C accept liability for service problems.
D establish a tight legal agreement.
Question #23
A grant $500 in service coupons to a dissatisfied customer.
B please wait in the customer lounge for an hour.
C tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
D explain more clearly the problem with his or her Jaguar.
Question #24
A is so grouchy and angry that he or she is a good model of behavior to avoid.
B complains a lot about poor customer service.
C is charismatic and good at setting visions.
D imposes strict control over employee behavior.
Question #25
A tell many other people about their dissatisfaction.
B tend to not become a repeat customer.
C usually ask for a refund.
D fill consumer satisfaction surveys with exaggerated, negative comments.
Question #26
A the shared laughter helps build rapport.
B kissing up is a standard part of most jobs.
C most managers are emotionally insecure.
D a boss who laughs gives generous salary increases.
Question #27
A usually follow the etiquette rules of your own culture.
B give loads of smiles and hugs, and all will be fine.
C recognize that the rules for being polite are the same in most cultures.
D be careful not to violate the customs of another culture.
Question #28
A was emotionally unstable.
B was highly introverted.
C had good political skill.
D had poor political skill.
Question #29
A have difficulty controlling her love of sweets..
B be quite hostile toward people she dislikes.
C appear relaxed and friendly at meetings.
D be a high maintenance person.
Question #30
A gives constructive criticism instead of angry attacks.
B tells great jokes during business meetings.
C believes that a friendly atmosphere lowers productivity.
D gives angry attacks toward lazy coworkers.
Question #31
A in a group setting.
B about the person’s behavior.
C about the person’s values.
D about the person’s characteristics.
Question #32
A says no to the boss, but yes to coworkers.
B says yes to the boss, but no to coworkers.
C avoids promising to meet deadlines.
D rarely delivers on promises.
Question #33
A confrontational style
B competitiveness with team members
C diplomacy and tact
D impatience
Question #34
A sharing a challenging assignment with the protégé
B coaxing the protégé into potentially harmful situations
C solving problems for the protégé
D avoiding a personal friendship with the protégé
Question #35
A promote the growth of others.
B dislike most people.
C conduct serious negotiations over lunch.
D are late bloomers in their career.
Question #36
A want to maximize gain and minimize loss.
B bet on the outcomes of a situation.
C strive to receive bigger rewards than others.
D are willing to endure pain to receive the right reward.
Question #37
A collecting company souvenirs is a popular hobby.
B most workers feel they do not receive enough recognition.
C the need for economic security and safety is strong.
D most workers are greedy.
Question #38
A desired behavior fades quickly.
B undesired behavior fades quickly.
C undesired behavior is sustained longer.
D desired behavior is sustained longer.
Question #39
A self-interest.
B a spirit of excitement and adventure.
C a need to avoid pain.
D concern for the welfare of others.
Question #40
A dissatisfied with their working conditions.
B more caring about external rewards than getting the job done.
C thankful that they have a job.
D engaged and committed.
