Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A living longer and healthier.
B earning a high income in my field.
C attaining career satisfaction.
D all of the above.
Question #2
A include a large number of people.
B offer people prizes for becoming network members.
C only include people doing work similar to yours.
D be quite restrictive about who can be in your network
Question #3
A entered her field because of a family business.
B supplements her paid work with volunteer work.
C satisfies a few of her religious values through work.
D experiences a consuming, meaningful passion about her work.
Question #4
A respond immediately when his boss makes a suggestion.
B search out new potential clients his company is not yet serving.
C procrastinate when faced with a difficult task.
D become stressed with facing a heavy workload.
Question #5
A compare himself to his favorite brands, such as Nike or Chevrolet.
B give himself a clever name, such as “Resilient Roy.”
C think through his basket of strengths.
D list his most important needs for development.
Question #6
A “Excuse me, sir (or madam)”
B “Nice to be here”
C “You can say that again.”
D “Whatever”
Question #7
A What type of animal do you admire the most?
B Tell me about your record of attendance and punctuality.
C How are you feeling and acting today?
D Describe for me a time when you solved a tough problem under a time deadline.
Question #8
A words and phrases that are trending on social media Web sites at the time.
B the job description associated with the position.
C current industry buzzwords
D a modern dictionary of slang.
Question #9
A be aware of qualifications sought by employers.
B engage in extreme job hunting.
C stay organized during your job search.
D use networking to reach company insiders
Question #10
A using multiple approaches to reach the right employer.
B identifying your potential contribution.
C identifying your position objective.
D smiling at interviewers and contacts.
Question #11
A errors are likely to increase.
B working on the project is less joyful.
C the person will appear to be old-fashioned.
D the work is performed too quickly.
Question #12
A make you a workaholic.
B propel you toward being more productive.
C propel you toward self-employment.
D make short-range goals superfluous.
Question #13
A dislike of an overwhelming task.
B craving the excitement of rushing to make a deadline.
C dislike of a task with several components.
D looking to punish oneself.
Question #14
A during certain seasons, such as the tax season.
B 60 hours per week, travel heavily, and face tight deadlines.
C only from midnight until 8 a.m.
D 30 hours per week from your home and receive high pay.
Question #15
A be a mentor to several workers at the same time.
B drink Gatorade during business meetings.
C work in the company wellness program.
D perform at a high level for sustained periods of time.
Question #16
A skips sterilizing needles before reusing them.
B encourages patients to smoke outside the hospital doors.
C advocates that the hospital engages in more recycling.
D drives an SUV with a sun roof to the hospital.
Question #17
A be loyal to her convictions.
B give a little company money to a poor employee.
C not worry about the consequences of her actions.
D never forgive an immoral act, however small.
Question #18
A has worked for a competitor.
B helps shovel his driveway.
C is in desperate need of a job.
D has strong potential to learn the job in question quickly.
Question #19
A approves the credit application because it is filled out carefully.
B overlooks the fact that the applicant is facing a home foreclosure.
C turns down the credit applicant because he is driving a competitive brand motorcycle.
D approves the credit application because he likes the way the customer dresses.
Question #20
A while feeling terribly guilty.
B without feeling distress.
C while looking out for the good of the other person.
D with work associates who have high work engagement.
Question #21
A a company should strive to retain all their customers.
B some customers are so unreasonable they are not worth keeping.
C a customer retention rate of about 50 percent is realistic.
D the customer is always right.
Question #22
A accept liability for service problems.
B establish a tight legal agreement.
C form an personal relationship.
D enter into frequent negotiations about price.
Question #23
A please wait in the customer lounge for an hour.
B grant $500 in service coupons to a dissatisfied customer.
C tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
D explain more clearly the problem with his or her Jaguar.
Question #24
A imposes strict control over employee behavior.
B is so grouchy and angry that he or she is a good model of behavior to avoid.
C is charismatic and good at setting visions.
D complains a lot about poor customer service.
Question #25
A tell many other people about their dissatisfaction.
B usually ask for a refund.
C tend to not become a repeat customer.
D fill consumer satisfaction surveys with exaggerated, negative comments.
Question #26
A most managers are emotionally insecure.
B the shared laughter helps build rapport.
C a boss who laughs gives generous salary increases.
D kissing up is a standard part of most jobs.
Question #27
A be careful not to violate the customs of another culture.
B give loads of smiles and hugs, and all will be fine.
C recognize that the rules for being polite are the same in most cultures.
D usually follow the etiquette rules of your own culture.
Question #28
A was highly introverted.
B had poor political skill.
C was emotionally unstable.
D had good political skill.
Question #29
A be a high maintenance person.
B be quite hostile toward people she dislikes.
C have difficulty controlling her love of sweets..
D appear relaxed and friendly at meetings.
Question #30
A tells great jokes during business meetings.
B believes that a friendly atmosphere lowers productivity.
C gives angry attacks toward lazy coworkers.
D gives constructive criticism instead of angry attacks.
Question #31
A about the person’s characteristics.
B in a group setting.
C about the person’s values.
D about the person’s behavior.
Question #32
A says no to the boss, but yes to coworkers.
B says yes to the boss, but no to coworkers.
C avoids promising to meet deadlines.
D rarely delivers on promises.
Question #33
A diplomacy and tact
B confrontational style
C impatience
D competitiveness with team members
Question #34
A solving problems for the protégé
B avoiding a personal friendship with the protégé
C coaxing the protégé into potentially harmful situations
D sharing a challenging assignment with the protégé
Question #35
A conduct serious negotiations over lunch.
B dislike most people.
C promote the growth of others.
D are late bloomers in their career.
Question #36
A want to maximize gain and minimize loss.
B strive to receive bigger rewards than others.
C are willing to endure pain to receive the right reward.
D bet on the outcomes of a situation.
Question #37
A most workers are greedy.
B most workers feel they do not receive enough recognition.
C collecting company souvenirs is a popular hobby.
D the need for economic security and safety is strong.
Question #38
A desired behavior fades quickly.
B undesired behavior fades quickly.
C desired behavior is sustained longer.
D undesired behavior is sustained longer.
Question #39
A a need to avoid pain.
B concern for the welfare of others.
C self-interest.
D a spirit of excitement and adventure.
Question #40
A thankful that they have a job.
B dissatisfied with their working conditions.
C engaged and committed.
D more caring about external rewards than getting the job done.
