Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Midterm Exam
Below are the questions for the exam with the choices of answers:
Question #1
A intellectual and mechanical skills.
B interpersonal and technical skills.
C irrelevant and relevant skills.
D personal and job-related skills.
Question #2
A statistically analyzing employee turnover.
B being able to accurately interpret other people’s emotions.
C conducting an inventory of employee theft.
D developing software for measuring employee attitudes.
Question #3
A makes all the important decisions.
B shares the leadership.
C is so laid back he or she is barely noticed.
D provides most of the technical expertise needed by the team.
Question #4
A hair styles may offend people in the other culture.
B key words might be unacceptable in the other culture.
C types of smiles might be offensive.
D shades of finger nail paint might be offensive to members of another culture.
Question #5
A achieving harmony.
B challenging faulty ideas.
C conducting research.
D solving difficult problems.
Question #6
A complex
B emotionally arousing
C factual
D clashes with the receiver’s mental set
Question #7
A takes some power away from leaders.
B helps defuse hostility.
C is a good substitute for low wages.
D increases tension, thus preventing workers from becoming too relaxed.
Question #8
A to what extent your clothing should match that of the work associate from the other culture.
B whether or not it is appropriate to say “Thank you.”
C whether or not a smile is appropriate.
D what type of physical touching is acceptable.
Question #9
A dislike individual problem solving.
B attempt to avoid conformity.
C strive extra hard to achieve consensus (everyone accepts the decision).
D have feelings of inferiority.
Question #10
A dislikes being a supervisor.
B does not think they are very important.
C is on the fast track to the executive suite.
D cares about them enough to electronically record their conversation.
Question #11
A disciplining employees who are late for work.
B playing video games for a diversion.
C pursuing external rewards such as stock options.
D having a relentless drive to get work accomplished.
Question #12
A the highest placed girl in our company.”
B our vice president of marketing.”
C one of the best female minds in marketing.”
D our woman vice president of marketing.”
Question #13
A face-to-face communication was the most valuable for team purposes.
B sending text messages to each other produced the best results.
C nonverbal communication proved to be ineffective.
D talking in loud, abrasive tones facilitated group productivity.
Question #14
A was a determining factor in terms of whether the raters would even listen to the message.
B had twice the impact of the content of the message.
C had one-half the impact of the content of the message.
D was irrelevant so long as it was not squeaky or too low.
Question #15
A disciplining group members.
B influencing and persuading others.
C taking care of business transactions.
D controlling and giving orders.
Question #16
A be able to joke about how others are different than you.
B tolerate and treat fairly people from many different groups.
C respect and enjoy a wide range of cultural and individual differences.
D establish quotas for hiring and promoting minority group members.
Question #17
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A gestures.
B interpersonal distance.
C posture.
D facial expressions.
Question #18
A self-monitoring.
B self-concept.
C self-esteem.
D self-doubts.
Question #19
A the harasser often has more formal power than the person harassed.
B sexual harassers are usually physically strong people.
C showing pornography in the workplace is usually done by powerful executives.
D the harassed person often feels powerful for being a victim.
Question #20
A Sophia Possidon
B Sofia Poseidon
C Sonia Passon
D Sally Ponzu
Question #21
A send him or her an instant message with an urgent tag.
B deliver the message in person.
C send an e-mail with a black border.
D use an emoticon symbolizing a frown in her e-mail.
Question #22
A speaks mostly English and some Spanish during the meeting.
B tells the group that he likes some of what the group is accomplishing but not every thing.
C wants to increase both quality and quantity of the group’s output.
D arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
Question #23
A loses out because of refusal to grant a sexual favor.
B is intimidated with sexually-toned language.
C receives favorable treatment because of refusal to grant a sexual favor.
D gets even with harasser by harassing him or her.
Question #24
A wind up sitting on the floor after a few minutes.
B be more alert.
C be more charitable toward ineffective members.
D think that the meeting is not serious.
Question #25
A gain acceptance for the idea of presentation technology.
B find one good joke to fit each slide.
C maintain a human presence while still making effective use of the technology.
D get the projector to work without swearing.
Question #26
A convey the feeling behind the message.
B repeat the spoken word.
C clarify the spoken word.
D prevent the spoken word from being interpreted too literally.
Question #27
A Human Relations in Business
B Human Resourcefulness in Business
C Helping people get along better
D Human resource management
Question #28
A Welcome it.
B Ask that it be put in writing.
C Loudly discourage its originator.
D Ask for clarification
Question #29
A show loyalty by making gracious comments about your employer.
B invite anybody you can find to be a friend or follower.
C blitz managers in the company with flattering messages.
D lower your level of writing skills to that of the silliest bloggers.
Question #30
A political approaches to decision making.
B low commitment to implementing the decision.
C more rapid decisions than individual problem solving.
D better acceptance of the decision.
Question #31
A keeping the phone in a briefcase or handbag.
B continuous holding of the phone even when not in use.
C wearing only clothing that has a built-in pouch for a phone.
D including your phone number on your business card and résumé.
Question #32
A happy-unhappy, and extraversion-introversion.
B assertive-aggressive, and passive-assertive.
C interest-disinterest, and honest-dishonest.
D dominant-subordinate, and cold-warm.
Question #33
A help your leader lead.
B be self-confident enough to ignore feedback about your traits and behaviors.
C aim for leadership breakthroughs and minimize small acts of leadership.
D allow your leader to make a mistake.
Question #34
A achieve minority hiring quotas.
B market products to ethnic groups more effectively.
C move women and minorities into managerial positions more quickly.
D help employees deal more effectively with people of different cultures.
Question #35
A make jokes about the other person’s problems.
B criticize the person, not the work.
C disguise the criticism so it appears to be a compliment.
D criticize the work, not the person.
Question #36
A has a good chance of being received as intended.
B is likely to be misunderstood because so few people in business are honest.
C will most likely be received with defensiveness from associates who themselves are dishonest.
D will most likely encounter barriers because trust is not valued in customer care.
Question #37
A multiple analyses of the alternatives.
B an over-emphasis on rational analysis.
C hesitancy in coming to a conclusion.
D distorted vision and impaired judgment.
Question #38
A use your cell phone only when you have stopped your vehicle for a red light or stop sign.
B make repeated calls, using hands-free equipment.
C send the person with you a text message, just for fun.
D avoid using your cell phone for calls or text messaging.
Question #39
A prevent noise from taking place.
B make the sender appear more impressive.
C know whether a message has been received and understood.
D size up the climate for communication.
Question #40
A many individuals have intellectual problems.
B members of the same group often behave quite differently.
C many individuals have personality problems.
D members of the same group behave approximately the same.
