Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Midterm Exam
Below are the questions for the exam with the choices of answers:
Question #1
A personal and job-related skills.
B intellectual and mechanical skills.
C irrelevant and relevant skills.
D interpersonal and technical skills.
Question #2
A developing software for measuring employee attitudes.
B statistically analyzing employee turnover.
C being able to accurately interpret other people’s emotions.
D conducting an inventory of employee theft.
Question #3
A is so laid back he or she is barely noticed.
B makes all the important decisions.
C shares the leadership.
D provides most of the technical expertise needed by the team.
Question #4
A hair styles may offend people in the other culture.
B key words might be unacceptable in the other culture.
C shades of finger nail paint might be offensive to members of another culture.
D types of smiles might be offensive.
Question #5
A solving difficult problems.
B achieving harmony.
C challenging faulty ideas.
D conducting research.
Question #6
A complex
B clashes with the receiver’s mental set
C factual
D emotionally arousing
Question #7
A increases tension, thus preventing workers from becoming too relaxed.
B is a good substitute for low wages.
C helps defuse hostility.
D takes some power away from leaders.
Question #8
A what type of physical touching is acceptable.
B whether or not a smile is appropriate.
C to what extent your clothing should match that of the work associate from the other culture.
D whether or not it is appropriate to say “Thank you.”
Question #9
A have feelings of inferiority.
B attempt to avoid conformity.
C strive extra hard to achieve consensus (everyone accepts the decision).
D dislike individual problem solving.
Question #10
A dislikes being a supervisor.
B is on the fast track to the executive suite.
C does not think they are very important.
D cares about them enough to electronically record their conversation.
Question #11
A having a relentless drive to get work accomplished.
B pursuing external rewards such as stock options.
C playing video games for a diversion.
D disciplining employees who are late for work.
Question #12
A one of the best female minds in marketing.”
B our woman vice president of marketing.”
C our vice president of marketing.”
D the highest placed girl in our company.”
Question #13
A nonverbal communication proved to be ineffective.
B talking in loud, abrasive tones facilitated group productivity.
C face-to-face communication was the most valuable for team purposes.
D sending text messages to each other produced the best results.
Question #14
A was a determining factor in terms of whether the raters would even listen to the message.
B was irrelevant so long as it was not squeaky or too low.
C had one-half the impact of the content of the message.
D had twice the impact of the content of the message.
Question #15
A taking care of business transactions.
B disciplining group members.
C controlling and giving orders.
D influencing and persuading others.
Question #16
A tolerate and treat fairly people from many different groups.
B be able to joke about how others are different than you.
C establish quotas for hiring and promoting minority group members.
D respect and enjoy a wide range of cultural and individual differences.
Question #17
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A posture.
B interpersonal distance.
C gestures.
D facial expressions.
Question #18
A self-monitoring.
B self-concept.
C self-esteem.
D self-doubts.
Question #19
A showing pornography in the workplace is usually done by powerful executives.
B the harasser often has more formal power than the person harassed.
C the harassed person often feels powerful for being a victim.
D sexual harassers are usually physically strong people.
Question #20
A Sophia Possidon
B Sonia Passon
C Sofia Poseidon
D Sally Ponzu
Question #21
A send him or her an instant message with an urgent tag.
B deliver the message in person.
C send an e-mail with a black border.
D use an emoticon symbolizing a frown in her e-mail.
Question #22
A tells the group that he likes some of what the group is accomplishing but not every thing.
B speaks mostly English and some Spanish during the meeting.
C arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
D wants to increase both quality and quantity of the group’s output.
Question #23
A receives favorable treatment because of refusal to grant a sexual favor.
B is intimidated with sexually-toned language.
C gets even with harasser by harassing him or her.
D loses out because of refusal to grant a sexual favor.
Question #24
A be more alert.
B wind up sitting on the floor after a few minutes.
C be more charitable toward ineffective members.
D think that the meeting is not serious.
Question #25
A find one good joke to fit each slide.
B gain acceptance for the idea of presentation technology.
C get the projector to work without swearing.
D maintain a human presence while still making effective use of the technology.
Question #26
A prevent the spoken word from being interpreted too literally.
B clarify the spoken word.
C repeat the spoken word.
D convey the feeling behind the message.
Question #27
A Human Resourcefulness in Business
B Human Relations in Business
C Helping people get along better
D Human resource management
Question #28
A Loudly discourage its originator.
B Welcome it.
C Ask for clarification
D Ask that it be put in writing.
Question #29
A lower your level of writing skills to that of the silliest bloggers.
B invite anybody you can find to be a friend or follower.
C show loyalty by making gracious comments about your employer.
D blitz managers in the company with flattering messages.
Question #30
A better acceptance of the decision.
B more rapid decisions than individual problem solving.
C political approaches to decision making.
D low commitment to implementing the decision.
Question #31
A keeping the phone in a briefcase or handbag.
B including your phone number on your business card and résumé.
C continuous holding of the phone even when not in use.
D wearing only clothing that has a built-in pouch for a phone.
Question #32
A dominant-subordinate, and cold-warm.
B happy-unhappy, and extraversion-introversion.
C interest-disinterest, and honest-dishonest.
D assertive-aggressive, and passive-assertive.
Question #33
A be self-confident enough to ignore feedback about your traits and behaviors.
B aim for leadership breakthroughs and minimize small acts of leadership.
C allow your leader to make a mistake.
D help your leader lead.
Question #34
A help employees deal more effectively with people of different cultures.
B market products to ethnic groups more effectively.
C achieve minority hiring quotas.
D move women and minorities into managerial positions more quickly.
Question #35
A disguise the criticism so it appears to be a compliment.
B criticize the work, not the person.
C criticize the person, not the work.
D make jokes about the other person’s problems.
Question #36
A will most likely encounter barriers because trust is not valued in customer care.
B has a good chance of being received as intended.
C is likely to be misunderstood because so few people in business are honest.
D will most likely be received with defensiveness from associates who themselves are dishonest.
Question #37
A an over-emphasis on rational analysis.
B distorted vision and impaired judgment.
C hesitancy in coming to a conclusion.
D multiple analyses of the alternatives.
Question #38
A avoid using your cell phone for calls or text messaging.
B make repeated calls, using hands-free equipment.
C use your cell phone only when you have stopped your vehicle for a red light or stop sign.
D send the person with you a text message, just for fun.
Question #39
A make the sender appear more impressive.
B know whether a message has been received and understood.
C size up the climate for communication.
D prevent noise from taking place.
Question #40
A members of the same group behave approximately the same.
B many individuals have personality problems.
C members of the same group often behave quite differently.
D many individuals have intellectual problems.
