Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Midterm Exam
Below are the questions for the exam with the choices of answers:
Question #1
A irrelevant and relevant skills.
B intellectual and mechanical skills.
C interpersonal and technical skills.
D personal and job-related skills.
Question #2
A statistically analyzing employee turnover.
B being able to accurately interpret other people’s emotions.
C developing software for measuring employee attitudes.
D conducting an inventory of employee theft.
Question #3
A shares the leadership.
B provides most of the technical expertise needed by the team.
C is so laid back he or she is barely noticed.
D makes all the important decisions.
Question #4
A hair styles may offend people in the other culture.
B shades of finger nail paint might be offensive to members of another culture.
C types of smiles might be offensive.
D key words might be unacceptable in the other culture.
Question #5
A conducting research.
B challenging faulty ideas.
C solving difficult problems.
D achieving harmony.
Question #6
A factual
B emotionally arousing
C clashes with the receiver’s mental set
D complex
Question #7
A increases tension, thus preventing workers from becoming too relaxed.
B helps defuse hostility.
C takes some power away from leaders.
D is a good substitute for low wages.
Question #8
A to what extent your clothing should match that of the work associate from the other culture.
B whether or not a smile is appropriate.
C what type of physical touching is acceptable.
D whether or not it is appropriate to say “Thank you.”
Question #9
A dislike individual problem solving.
B attempt to avoid conformity.
C strive extra hard to achieve consensus (everyone accepts the decision).
D have feelings of inferiority.
Question #10
A does not think they are very important.
B cares about them enough to electronically record their conversation.
C dislikes being a supervisor.
D is on the fast track to the executive suite.
Question #11
A disciplining employees who are late for work.
B playing video games for a diversion.
C pursuing external rewards such as stock options.
D having a relentless drive to get work accomplished.
Question #12
A our vice president of marketing.”
B one of the best female minds in marketing.”
C our woman vice president of marketing.”
D the highest placed girl in our company.”
Question #13
A nonverbal communication proved to be ineffective.
B sending text messages to each other produced the best results.
C talking in loud, abrasive tones facilitated group productivity.
D face-to-face communication was the most valuable for team purposes.
Question #14
A was a determining factor in terms of whether the raters would even listen to the message.
B was irrelevant so long as it was not squeaky or too low.
C had twice the impact of the content of the message.
D had one-half the impact of the content of the message.
Question #15
A taking care of business transactions.
B influencing and persuading others.
C controlling and giving orders.
D disciplining group members.
Question #16
A respect and enjoy a wide range of cultural and individual differences.
B tolerate and treat fairly people from many different groups.
C establish quotas for hiring and promoting minority group members.
D be able to joke about how others are different than you.
Question #17
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A posture.
B facial expressions.
C interpersonal distance.
D gestures.
Question #18
A self-esteem.
B self-doubts.
C self-concept.
D self-monitoring.
Question #19
A the harasser often has more formal power than the person harassed.
B the harassed person often feels powerful for being a victim.
C showing pornography in the workplace is usually done by powerful executives.
D sexual harassers are usually physically strong people.
Question #20
A Sofia Poseidon
B Sonia Passon
C Sally Ponzu
D Sophia Possidon
Question #21
A send an e-mail with a black border.
B use an emoticon symbolizing a frown in her e-mail.
C deliver the message in person.
D send him or her an instant message with an urgent tag.
Question #22
A speaks mostly English and some Spanish during the meeting.
B tells the group that he likes some of what the group is accomplishing but not every thing.
C wants to increase both quality and quantity of the group’s output.
D arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
Question #23
A receives favorable treatment because of refusal to grant a sexual favor.
B loses out because of refusal to grant a sexual favor.
C is intimidated with sexually-toned language.
D gets even with harasser by harassing him or her.
Question #24
A be more charitable toward ineffective members.
B wind up sitting on the floor after a few minutes.
C think that the meeting is not serious.
D be more alert.
Question #25
A get the projector to work without swearing.
B find one good joke to fit each slide.
C maintain a human presence while still making effective use of the technology.
D gain acceptance for the idea of presentation technology.
Question #26
A prevent the spoken word from being interpreted too literally.
B convey the feeling behind the message.
C clarify the spoken word.
D repeat the spoken word.
Question #27
A Helping people get along better
B Human resource management
C Human Resourcefulness in Business
D Human Relations in Business
Question #28
A Ask that it be put in writing.
B Loudly discourage its originator.
C Ask for clarification
D Welcome it.
Question #29
A blitz managers in the company with flattering messages.
B invite anybody you can find to be a friend or follower.
C show loyalty by making gracious comments about your employer.
D lower your level of writing skills to that of the silliest bloggers.
Question #30
A low commitment to implementing the decision.
B more rapid decisions than individual problem solving.
C better acceptance of the decision.
D political approaches to decision making.
Question #31
A continuous holding of the phone even when not in use.
B wearing only clothing that has a built-in pouch for a phone.
C keeping the phone in a briefcase or handbag.
D including your phone number on your business card and résumé.
Question #32
A dominant-subordinate, and cold-warm.
B interest-disinterest, and honest-dishonest.
C assertive-aggressive, and passive-assertive.
D happy-unhappy, and extraversion-introversion.
Question #33
A aim for leadership breakthroughs and minimize small acts of leadership.
B allow your leader to make a mistake.
C help your leader lead.
D be self-confident enough to ignore feedback about your traits and behaviors.
Question #34
A market products to ethnic groups more effectively.
B achieve minority hiring quotas.
C help employees deal more effectively with people of different cultures.
D move women and minorities into managerial positions more quickly.
Question #35
A criticize the work, not the person.
B make jokes about the other person’s problems.
C disguise the criticism so it appears to be a compliment.
D criticize the person, not the work.
Question #36
A will most likely be received with defensiveness from associates who themselves are dishonest.
B will most likely encounter barriers because trust is not valued in customer care.
C is likely to be misunderstood because so few people in business are honest.
D has a good chance of being received as intended.
Question #37
A an over-emphasis on rational analysis.
B hesitancy in coming to a conclusion.
C multiple analyses of the alternatives.
D distorted vision and impaired judgment.
Question #38
A use your cell phone only when you have stopped your vehicle for a red light or stop sign.
B avoid using your cell phone for calls or text messaging.
C make repeated calls, using hands-free equipment.
D send the person with you a text message, just for fun.
Question #39
A know whether a message has been received and understood.
B size up the climate for communication.
C make the sender appear more impressive.
D prevent noise from taking place.
Question #40
A members of the same group behave approximately the same.
B members of the same group often behave quite differently.
C many individuals have intellectual problems.
D many individuals have personality problems.
