Midterm Chapters 5-8

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Question #1

“He’s doing that because he doesn’t think you’ll care.”

A judging

B advising

C analyzing

D supporting

E paraphrasing

Question #2

“That’s a terrible idea!”

A judging

B analyzing

C supporting

D paraphrasing

E advising

Question #3

Which is the best helping paraphrase response to the following statement? “My boss keeps kidding me about how we should have an affair. I don’t know what to do. Sometimes I think he’s just joking, and sometimes I think it’s a real proposition.”

A “That’s a common problem these days. I can see why you’re upset, and I don’t blame you.”

B “You sound worried and confused because you’re not sure if he’s coming on to you or not.”

C “So you can’t figure out his motives, is that it?”

D “Either way it’s sexual harassment, which is illegal. You shouldn’t let him get away with it!”

E “You sound upset by this.”

Question #4

Which best describes the relationship between our rate of hearing speech and the average rate of speaking?

A We speak at nearly the same rate we are able to listen.

B We can listen 4-6 times faster than an average person speaks.

C We are able to listen slightly faster than an average person speaks.

D We can listen twice as fast as an average person speaks.

E We are able to speak 2 times faster than an average person can listen.

Question #5

Insulated listeners respond only to the parts of your remarks that interest them.

A TRUE

B FALSE

Question #6

Interruptions are one characteristic of stage-hogging.

A TRUE

B FALSE

Question #7

Since all judging listening responses are negative, we should avoid them at all cost.

A TRUE

B FALSE

Question #8

Of the many different elements in the listening process, hearing is the physiological dimension.

A TRUE

B FALSE

Question #9

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

A FALSE

B TRUE

Question #10

During careful listening, your heart rate will quicken and your body temperature will rise.

A TRUE

B FALSE

Question #11

It’s impossible to listen effectively all of the time.

A TRUE

B FALSE

Question #12

An event that generates facilitative self-talk for one person might stimulate debilitative thinking for someone else.

A TRUE

B FALSE

Question #13

Your text argues that the complete and open expression of emotions is one key to positive relationships.

A TRUE

B FALSE

Question #14

Social rules discourage too much expression of negative emotion, but there are really no social limits to expressing positive emotions.

A TRUE

B FALSE

Question #15

Generally speaking, people are more likely to share negative emotions rather than positive emotions.

A FALSE

B TRUE

Question #16

Statements that basically cancel the thought that precedes them are

A “you” statements.

B “we” statements.

C “I/we” statements.

D “but” statements.

E “it” statements.

Question #17

A behavioral description should include

A None of these choices are correct.

B All of these choices are correct.

C in what circumstances the behavior occurs.

D the specific behaviors.

E who is involved.

Question #18

“We” language

A should be avoided when expressing personal feelings and thoughts.

B can signal closeness and cohesiveness with others.

C can offend another person in some circumstances.

D may accomplish the goals of “I” language and sound less egotistical.

E All of these choices are correct.

Question #19

Which of the following statements best illustrates a fact?

A “Fact number one: you said a dumb thing.”

B “I heard you tell Tim you weren’t interested.”

C “It’s clear you shouldn’t have said that.”

D “It’s a fact that playing mind games always backfires.”

E “You should have thought about the result of saying you weren’t interested before you opened your mouth.”

Question #20

“People from the East Coast are rude.” Which of the following abstraction problems is illustrated by this statement?

A being too frank

B confusing yourself

C bicoastalism

D stereotyping

E confusing others

Question #21

A speaker’s willingness to take responsibility for his/her thoughts or feelings can be indicated by the use of

A euphemisms.

B “you” language.

C singular terms.

D consequence terms.

E “I” language.

Question #22

All of the following statements about gender and language are true except which one?

A Women are more likely to use more intensive adverbs than men.

B Female speech often contains statements of sympathy and empathy.

C Men’s speech is more direct and task-oriented.

D Women’s speech is more indirect and elaborate.

E Women interrupt men more in mixed-sex conversations.

Question #23

Language can shape our perceptions of the world.

A FALSE

B TRUE

Question #24

“I” language offers a more accurate and less provocative way to express a complaint.

A TRUE

B FALSE

Question #25

There are some occasions when less powerful forms of speech can enhance a speaker’s effectiveness.

A FALSE

B TRUE

Question #26

A perfectly worded “I” message delivered with total sincerity will ensure that the other person will not get defensive.

A FALSE

B TRUE

Question #27

Emotive words are words that sound as if they’re describing something, but are really announcing the speaker’s attitude toward it.

A TRUE

B FALSE

Question #28

Equivocal words are words that can be interpreted in more than one way.

A FALSE

B TRUE

Question #29

Self-talk

A includes identifying an event, your thought, and feeling.

B can be facilitative or debilitative.

C allows you to have control over how you feel.

D can determine how you feel.

E includes all of the above.

Question #30

Facilitative feelings

A are more common in other cultures.

B keep us from communicating effectively.

C are emotional counterfeits.

D happen only when you feel good.

E contribute to effective functioning.

Question #31

The “amygdala” refers to

A nonverbal reactions expressed on the face.

B the threat alarm system in the brain.

C a reservoir of emotional memories.

D a type of emotional contagion.

E none of the above.

Question #32

“I know he’ll be crushed if I don’t go out with him.”

A fallacy of overgeneralization

B fallacy of causation

C fallacy of helplessness

D fallacy of perfection

E fallacy of shoulds

Question #33

“Those interviewers made me so nervous.”

A fallacy of overgeneralization

B fallacy of causation

C fallacy of perfection

D fallacy of shoulds

E fallacy of helplessness

Question #34

“My roommate ought to be more understanding.” This quote is an example of the fallacy of

A causation.

B shoulds.

C approval.

D helplessness.

E perfection.

Question #35

“You never listen to me!” is an example of subscribing to the fallacy of

A perfection.

B helplessness.

C shoulds.

D causation.

E overgeneralization.

Question #36

Social scientists generally agree that there are four components to the phenomena we label as “feelings.” They are

A physiological changes, nonverbal reactions, cognitive interpretations, and verbal expression.

B verbal and nonverbal manifestations, physical depression, and catharsis.

C stimulus, proprioception, emotional contagion, and response.

D sensing, organizing, interpreting, and encoding.

E physical changes, mental recognition, and verbal description.

Question #37

One difference between facilitative emotions and debilitative emotions is whether you feel the emotion for a short or long period of time.

A TRUE

B FALSE

Question #38

According to cognitive psychologists, it is not events that cause people to feel bad, but rather the beliefs they hold about the events.

A FALSE

B TRUE

Question #39

Social isolation and depression are problems that can result from the inability to constructively talk about emotions.

A FALSE

B TRUE

Question #40

Anger can be either a facilitative or debilitative emotion.

A FALSE

B TRUE

Question #41

All emotions are caused by self-talk.

A TRUE

B FALSE

Question #42

Some people fail to communicate their emotions clearly because they understate or downplay them.

A FALSE

B TRUE

Question #43

When sharing your feelings, it’s not necessary to accept responsibility for them because so often others cause them.

A FALSE

B TRUE

Question #44

Which perceptual tendency is illustrated in the following example? Leah was trying to be helpful when she told Eric he should wear pants that make him look less fat. However, when Eric told Leah she should lay off the makeup because it makes her look “old,” she perceived his comment as hurtful and mean.

A We cling to first impressions.

B We are influenced by the obvious.

C We judge ourselves more charitably than others.

D We are influenced by our expectations.

E None of the above.

Question #45

You think that when your coworker uses profanity it’s due to a flaw in her character, but when you use profanity it’s because the situation demands it.

A punctuation

B attribution error

C empathy

D interpretation

E androgynous behavior

Question #46

The term that refers to men and women possessing a mixture of traits that have previously been considered exclusively masculine or feminine is

A rhetorically sensitive.

B analogous.

C adaptable.

D chauvinistic.

E androgynous.

Question #47

A empathy is facilitated by trying to perceive things from the other person’s point of view.

B the more perceptive you are, the easier it is to forget to be empathetic.

C the more perceptive you are, the less empathetic you need be.

D empathy and perception are both a result of self-fulfilling prophecies.

Question #48

How could you improve this perception-checking statement? “When you gave me an F on my essay, I figured you hated me. Right?”

A Give another interpretation

B Describe behavior.

C It is great as a perception-checking statement just the way it is.

D Request clarification.

E Say less.

Question #49

What’s missing from this perception check? “When I saw you having lunch with Emily, I figured you liked her more than me. What’s going on?”

A It doesn’t request clarification.

B It has only one interpretation.

C It is too wordy.

D Nothing is missing from this perception check.

E It doesn’t describe behavior.

Question #50

What’s missing from this perception check? “I figure you’re either upset with me or worried about your test. Is it something like that?”

A Nothing is missing from this perception check.

B It doesn’t request clarification.

C It has only one interpretation.

D It doesn’t describe behavior.

E It is too wordy.

Question #51

What’s missing from this perception check? “When you didn’t do the grocery shopping today like you usually do, I figured you weren’t feeling good or were mad at me.”

A It doesn’t describe behavior.

B Nothing is missing from this perception check.

C It is too specific.

D It doesn’t request clarification.

E It has only one interpretation.

Question #52

All of the following would be included in a good definition of empathy except which one?

A It requires that your opinions match those of the other person.

B It can’t be totally achieved.

C It includes concern for the other person.

D It involves taking the other’s perspective.

E It requires a sense of the other person’s feelings.

Question #53

The concept of self-fulfilling prophecy relates best to which of these perceptual tendencies?

A We are influenced by our expectations.

B We are influenced by the obvious.

C We assume others are similar to us.

D We judge ourselves more charitably than others.

E We cling to first impressions.

Question #54

Perception checking can be a useful tool when you don’t want to embarrass or directly threaten another person.

A FALSE

B TRUE

Question #55

In our perceptions, we cling more strongly to first impressions, even when they are wrong.

A TRUE

B FALSE

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Fresh Grad Lands Job as Real Estate Agent With Help from Professional Writers

Midterm Chapters 5-8

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