Quiz 3

A  Prepare to train.

B  Follow-up

C  Present the training

D  Practice skills

E  All the above

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  Internal recruiting can cause morale problems among those employees who were skipped over for promotion.

B  All the above

C  Internal recruiting promotes “inbreeding” and often discourages innovative thinking.

D  Internal recruiting can have political overtones, as some employees attribute internal promotions to friendships with managers and supervisors.

A  Managers can better assess the abilities of internal recruits.

B  All the above

C  Improves the morale of the promoted employee.

D  The cost of internal recruitment is lower than the cost of external recruitment.

E  Improves the morale of other employees who see future opportunities for themselves.

A  strategic skills to understand how market forces are likely to affect hotel booking trends

B  All the above

C  analytical skills to understand revenue data

D  communication skills to be able to explain revenue processes and decisions with respect to short term and long term business projections

E  operational skills to understand sources of revenue

A  FALSE

B  TRUE

A  Identification of new market segments

B  Identification of market segment demands

C  Improved seasonal pricing and inventory decisions

D  Improved forecasting

E  All the above

A  to the right customer (business, leisure, convention, or other guest)

B  on the right day (weekday, weekend)

C  for the right price (rack rate, corporate rate, group rate, government rate, or discount rate)

D  All the above

A  construction

B  hotel

C  airline

A  Google

B  Hubbart

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  Evaluating

B  Leading

C  Controlling

D  All the above

A  All the above

B  Organizing

C  Staffing

D  Coordinating

E  Planning

A  Illogical

B  Imbalance

C  Variance

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  All the above

B  Verify no-show reservations.

C  Post room rates and taxes.

D  Prepare reports,

E  Distribute reports.

A  Complete outstanding postings.

B  Reconcile room status discrepancies.

C  Balance all departmental accounts.

D  Verify room rates.

E  All the above

A  11:00 PM

B  An arbitrary stopping point for the business day, so could be whatever time the particular hotel chooses.

C  7:00 PM

D  8:00 PM

A  Generate operational and managerial reports.

B  Balance all front office accounts.

C  Verify posted entries to guest and non-guest accounts.

D  All the above

E  Resolving room status and rate discrepancies