Quiz 3

A  Follow-up

B  All the above

C  Practice skills

D  Present the training

E  Prepare to train.

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Internal recruiting can cause morale problems among those employees who were skipped over for promotion.

B  Internal recruiting can have political overtones, as some employees attribute internal promotions to friendships with managers and supervisors.

C  All the above

D  Internal recruiting promotes “inbreeding” and often discourages innovative thinking.

A  Improves the morale of the promoted employee.

B  Improves the morale of other employees who see future opportunities for themselves.

C  All the above

D  Managers can better assess the abilities of internal recruits.

E  The cost of internal recruitment is lower than the cost of external recruitment.

A  communication skills to be able to explain revenue processes and decisions with respect to short term and long term business projections

B  All the above

C  operational skills to understand sources of revenue

D  analytical skills to understand revenue data

E  strategic skills to understand how market forces are likely to affect hotel booking trends

A  TRUE

B  FALSE

A  All the above

B  Improved seasonal pricing and inventory decisions

C  Identification of market segment demands

D  Improved forecasting

E  Identification of new market segments

A  All the above

B  to the right customer (business, leisure, convention, or other guest)

C  on the right day (weekday, weekend)

D  for the right price (rack rate, corporate rate, group rate, government rate, or discount rate)

A  airline

B  hotel

C  construction

A  Hubbart

B  Google

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Leading

B  All the above

C  Evaluating

D  Controlling

A  All the above

B  Planning

C  Coordinating

D  Staffing

E  Organizing

A  Imbalance

B  Illogical

C  Variance

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Prepare reports,

B  Distribute reports.

C  Post room rates and taxes.

D  Verify no-show reservations.

E  All the above

A  All the above

B  Reconcile room status discrepancies.

C  Complete outstanding postings.

D  Verify room rates.

E  Balance all departmental accounts.

A  8:00 PM

B  7:00 PM

C  An arbitrary stopping point for the business day, so could be whatever time the particular hotel chooses.

D  11:00 PM

A  Generate operational and managerial reports.

B  Verify posted entries to guest and non-guest accounts.

C  Balance all front office accounts.

D  Resolving room status and rate discrepancies

E  All the above