Quiz 2

A  quantity

B  quality

C  level

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Is a report from the restaurant showing how many guests dined in the restaurant.

B  Shows that the Housekeeping Department’s description of a room’s status differs from the room’s status information at the Front Desk.

C  Reports, meeting room status

D  Determines the room rate of a sleeping room

A  Housekeeping Status Report (indicating the status of each room compared to the front desk occupancy report)

B  All the above

C  Occupancy Report (listing rooms occupied that night and rooms expected to check-out the following day)

D  Ten-day Report and Three-day Forecast Report (indicating how many rooms are projected to be occupied each day)

A  date

B  receipts

C  accounting

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Credit card

B  Cash or debit card

C  Direct billing

D  Any of the above

E  A combined settlement method

A  Resolution of outstanding guest account balances

B  Creation of a guest history record

C  All the above

D  Updating of room status information

A  superior

B  great

C  master

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Folios

B  Vouchers

C  All the above

D  Ledgers

E  Points of Sale

A  Records the settlement for all goods and services provided.

B  All the above

C  Creates and maintains an accurate account record for each guest or non-guest.

D  Ensures internal control over cash and non-cash transactions.

E  Tracks transactions throughout the guest cycle.

A  Negligence

B  Fraud

C  Carelessness

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Room attendants should not allow anyone in a guestroom without a key.

B  Valet parking should use a numbered three-part form to control cars.

C  Front desk agents should require identification from anyone who asks for a key.

D  All the above

E  Never say a guest’s room number out loud at the front desk.

A  All the above

B  Control of persons on premises

C  Doors, locks, key control, and access control

D  Guestroom security

E  Perimeter and grounds control

A  Identify

B  Run away

C  Solve

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  Room service

B  All the above

C  Banquet, meeting, and catering facilities

D  Golf courses, health clubs, exercise rooms

E  Dining rooms, snack bars, specialty restaurants

A  personnel in other in other departments (i. e. housekeeping, engineering, maintenance, marketing)

B  guests

C  personnel in other divisions

D  All the above

E  one another