Quiz 2

A  level

B  quantity

C  quality

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Reports, meeting room status

B  Is a report from the restaurant showing how many guests dined in the restaurant.

C  Shows that the Housekeeping Department’s description of a room’s status differs from the room’s status information at the Front Desk.

D  Determines the room rate of a sleeping room

A  Ten-day Report and Three-day Forecast Report (indicating how many rooms are projected to be occupied each day)

B  Occupancy Report (listing rooms occupied that night and rooms expected to check-out the following day)

C  Housekeeping Status Report (indicating the status of each room compared to the front desk occupancy report)

D  All the above

A  receipts

B  accounting

C  date

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Credit card

B  A combined settlement method

C  Direct billing

D  Any of the above

E  Cash or debit card

A  All the above

B  Creation of a guest history record

C  Resolution of outstanding guest account balances

D  Updating of room status information

A  great

B  superior

C  master

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Points of Sale

B  All the above

C  Vouchers

D  Folios

E  Ledgers

A  Tracks transactions throughout the guest cycle.

B  All the above

C  Creates and maintains an accurate account record for each guest or non-guest.

D  Ensures internal control over cash and non-cash transactions.

E  Records the settlement for all goods and services provided.

A  Fraud

B  Carelessness

C  Negligence

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Front desk agents should require identification from anyone who asks for a key.

B  Room attendants should not allow anyone in a guestroom without a key.

C  All the above

D  Valet parking should use a numbered three-part form to control cars.

E  Never say a guest’s room number out loud at the front desk.

A  Doors, locks, key control, and access control

B  Control of persons on premises

C  All the above

D  Perimeter and grounds control

E  Guestroom security

A  Run away

B  Identify

C  Solve

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Room service

B  Golf courses, health clubs, exercise rooms

C  All the above

D  Banquet, meeting, and catering facilities

E  Dining rooms, snack bars, specialty restaurants

A  one another

B  All the above

C  personnel in other in other departments (i. e. housekeeping, engineering, maintenance, marketing)

D  guests

E  personnel in other divisions