Quiz 2

A  level

B  quality

C  quantity

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Is a report from the restaurant showing how many guests dined in the restaurant.

B  Determines the room rate of a sleeping room

C  Shows that the Housekeeping Department’s description of a room’s status differs from the room’s status information at the Front Desk.

D  Reports, meeting room status

A  Housekeeping Status Report (indicating the status of each room compared to the front desk occupancy report)

B  Ten-day Report and Three-day Forecast Report (indicating how many rooms are projected to be occupied each day)

C  Occupancy Report (listing rooms occupied that night and rooms expected to check-out the following day)

D  All the above

A  date

B  accounting

C  receipts

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Credit card

B  Any of the above

C  A combined settlement method

D  Cash or debit card

E  Direct billing

A  Updating of room status information

B  Resolution of outstanding guest account balances

C  All the above

D  Creation of a guest history record

A  master

B  great

C  superior

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  All the above

B  Points of Sale

C  Folios

D  Vouchers

E  Ledgers

A  Ensures internal control over cash and non-cash transactions.

B  All the above

C  Tracks transactions throughout the guest cycle.

D  Creates and maintains an accurate account record for each guest or non-guest.

E  Records the settlement for all goods and services provided.

A  Fraud

B  Negligence

C  Carelessness

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Front desk agents should require identification from anyone who asks for a key.

B  Valet parking should use a numbered three-part form to control cars.

C  All the above

D  Never say a guest’s room number out loud at the front desk.

E  Room attendants should not allow anyone in a guestroom without a key.

A  All the above

B  Doors, locks, key control, and access control

C  Guestroom security

D  Control of persons on premises

E  Perimeter and grounds control

A  Identify

B  Solve

C  Run away

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  All the above

B  Banquet, meeting, and catering facilities

C  Room service

D  Dining rooms, snack bars, specialty restaurants

E  Golf courses, health clubs, exercise rooms

A  one another

B  guests

C  personnel in other in other departments (i. e. housekeeping, engineering, maintenance, marketing)

D  All the above

E  personnel in other divisions