Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A A growth in the manufacturing sector’s paper usage.
B The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
C A federal policy to financially underwrite increased opportunities for communities to develop new industries.
D A manipulation of balance sheets by firms to make more profits without making more or better products.
E The issuing of worthless stocks to manipulate the asking price for a company.
Question #2
A “New” Accounting Systems.
B Innovative Technological Systems.
C Computer-Assisted Design.
D Management Information Systems.
E Computer-Aided Numeric Controls.
Question #3
A vertical differentiation.
B spatial differentiation.
C matrix organization.
D patrimonial organization.
E horizontal differentiation.
Question #4
A services->manufacturing
B manufacturing->agriculture->services
C agriculture->services
D services->agricultural->manufacturing
E agriculture->manufacturing->services
Question #5
A specialization of workers in crafts versus their specialization in tasks.
B use of tools versus the use of knowledge.
C division of labor by training and skill versus the division of labor by occupational inheritance.
D division of labor by gender and age versus no such division of labor.
E direct personal control versus bureaucratic control.
Question #6
A the interaction is in a low-paying industry.
B the interaction is in the retail apparel industry.
C the service provider is a woman, and she does emotion work.
D the service provider is a minority-group member, and the interaction is
E the interaction is routinized and the industry is bureaucratized.
Question #7
A unchanged occupational distribution from the 1980s
B increasingly middle-class distribution of jobs
C mostly highly-paid jobs, with a few poorly-paid jobs
D increasing share of poorly-paid jobs, with a few highly-paid jobs
E creation of non-traditional occupations whose pay varies from setting to setting
Question #8
A making an example of a customer who fails to observer the “customer’s role.”
B rewarding customers who find mistakes in worker procedures.
C providing training.
D electronic monitoring.
E encouraging the general public to call misbehavior to the attention of management.
Question #9
A is irrelevant to the dentist because it is only for Carla’s use.
B eliminates the need for face work with the patient.
C reduces the need for a good memory.
D eliminates the need for training.
E routinizes the interaction with the patient.
Question #10
A an individual consumer.
B a family.
C a college student.
D a business organization.
E another service worker.
Question #11
A establish agreement with management objectives.
B routinize interactions with customers.
C identify leadership potential among workers.
D develop rapport with co-workers.
E inform workers of their fringe benefits.
Question #12
A testing swimming pools for micro-organisms.
B providing adequate water to a community.
C river navigation.
D fish farming.
E irrigation of farms.
Question #13
A social control.
B face-work.
C emotion work
D sectoral transformation.
E routinization.
Question #14
A agriculture->manufacturing->services
B services->manufacturing
C manufacturing->agriculture->services
D agriculture->services
E services->agricultural->manufacturing
Question #15
A having powerful clients.
B high skill level or advanced training.
C salaried employment.
D working the evening shift.
E higher productivity.
Question #16
A machines using the new technology rarely break down.
B unions are not interested in issues of worker skill.
C workers do not take advantage of training opportunities.
D college graduates make insubordinate workers.
E automation reduces the need for workers to make autonomous decisions.
Question #17
A wholesale trade — retail trade
B transportation — communication
C insurance — public administration
D professional services — finance
E retail trade — personal services
Question #18
A is forbidden by law in the United States.
B is used to monitor the work behavior of employees.
C is used to insure quality control in production.
D is used to provide greater safety in the workplace.
E exists only in science fiction such as Orwell’s 1984.
Question #19
A semi-skilled position
B social skill thesis
C deskilling thesis
D skill-upgrading thesis
E mixed-effects position
Question #20
A They may affect the level of productivity.
B They may limit bureaucratic control of labor.
C They do not arise in unionized workplaces.
D They may facilitate organizational goals.
E They may allow discrimination against some workers, despite formal rules.
Question #21
A knowledge work will be so significant
B agriculture is less important
C there is still a smaller but highly productive manufacturing sector
D industrial is a synonym for manufacturing
E productivity is hard to measure
Question #22
A They typically learn their trade through apprenticeship programs.
B Automation has affected them more than other factory workers.
C Compared with operatives, they have more autonomy over their jobs.
D Many of their unions have historically made efforts to exclude women and minorities.
E They are skilled workers.
Question #23
A the federal whistle-blowing law
B that formal rules make discrimination more difficult
C the prevalence of larger number of clerical jobs
D reduced creativity in bureaucracies
E the centralization of control
