Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A The issuing of worthless stocks to manipulate the asking price for a company.
B The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
C A growth in the manufacturing sector’s paper usage.
D A manipulation of balance sheets by firms to make more profits without making more or better products.
E A federal policy to financially underwrite increased opportunities for communities to develop new industries.
Question #2
A Computer-Assisted Design.
B Management Information Systems.
C Computer-Aided Numeric Controls.
D “New” Accounting Systems.
E Innovative Technological Systems.
Question #3
A spatial differentiation.
B matrix organization.
C patrimonial organization.
D horizontal differentiation.
E vertical differentiation.
Question #4
A services->manufacturing
B agriculture->manufacturing->services
C manufacturing->agriculture->services
D agriculture->services
E services->agricultural->manufacturing
Question #5
A division of labor by gender and age versus no such division of labor.
B division of labor by training and skill versus the division of labor by occupational inheritance.
C use of tools versus the use of knowledge.
D specialization of workers in crafts versus their specialization in tasks.
E direct personal control versus bureaucratic control.
Question #6
A the interaction is routinized and the industry is bureaucratized.
B the interaction is in a low-paying industry.
C the service provider is a woman, and she does emotion work.
D the interaction is in the retail apparel industry.
E the service provider is a minority-group member, and the interaction is
Question #7
A unchanged occupational distribution from the 1980s
B mostly highly-paid jobs, with a few poorly-paid jobs
C increasing share of poorly-paid jobs, with a few highly-paid jobs
D increasingly middle-class distribution of jobs
E creation of non-traditional occupations whose pay varies from setting to setting
Question #8
A electronic monitoring.
B rewarding customers who find mistakes in worker procedures.
C providing training.
D making an example of a customer who fails to observer the “customer’s role.”
E encouraging the general public to call misbehavior to the attention of management.
Question #9
A eliminates the need for training.
B is irrelevant to the dentist because it is only for Carla’s use.
C reduces the need for a good memory.
D eliminates the need for face work with the patient.
E routinizes the interaction with the patient.
Question #10
A a college student.
B another service worker.
C a family.
D a business organization.
E an individual consumer.
Question #11
A establish agreement with management objectives.
B routinize interactions with customers.
C inform workers of their fringe benefits.
D identify leadership potential among workers.
E develop rapport with co-workers.
Question #12
A fish farming.
B irrigation of farms.
C river navigation.
D testing swimming pools for micro-organisms.
E providing adequate water to a community.
Question #13
A sectoral transformation.
B face-work.
C routinization.
D emotion work
E social control.
Question #14
A agriculture->services
B manufacturing->agriculture->services
C services->manufacturing
D services->agricultural->manufacturing
E agriculture->manufacturing->services
Question #15
A working the evening shift.
B high skill level or advanced training.
C higher productivity.
D having powerful clients.
E salaried employment.
Question #16
A workers do not take advantage of training opportunities.
B college graduates make insubordinate workers.
C unions are not interested in issues of worker skill.
D automation reduces the need for workers to make autonomous decisions.
E machines using the new technology rarely break down.
Question #17
A professional services — finance
B transportation — communication
C wholesale trade — retail trade
D insurance — public administration
E retail trade — personal services
Question #18
A is used to monitor the work behavior of employees.
B exists only in science fiction such as Orwell’s 1984.
C is used to insure quality control in production.
D is forbidden by law in the United States.
E is used to provide greater safety in the workplace.
Question #19
A social skill thesis
B skill-upgrading thesis
C semi-skilled position
D deskilling thesis
E mixed-effects position
Question #20
A They may limit bureaucratic control of labor.
B They do not arise in unionized workplaces.
C They may affect the level of productivity.
D They may allow discrimination against some workers, despite formal rules.
E They may facilitate organizational goals.
Question #21
A knowledge work will be so significant
B there is still a smaller but highly productive manufacturing sector
C productivity is hard to measure
D industrial is a synonym for manufacturing
E agriculture is less important
Question #22
A Many of their unions have historically made efforts to exclude women and minorities.
B They typically learn their trade through apprenticeship programs.
C Compared with operatives, they have more autonomy over their jobs.
D Automation has affected them more than other factory workers.
E They are skilled workers.
Question #23
A reduced creativity in bureaucracies
B the centralization of control
C the prevalence of larger number of clerical jobs
D that formal rules make discrimination more difficult
E the federal whistle-blowing law
