Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A A manipulation of balance sheets by firms to make more profits without making more or better products.
B The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
C A federal policy to financially underwrite increased opportunities for communities to develop new industries.
D The issuing of worthless stocks to manipulate the asking price for a company.
E A growth in the manufacturing sector’s paper usage.
Question #2
A Computer-Aided Numeric Controls.
B Management Information Systems.
C “New” Accounting Systems.
D Innovative Technological Systems.
E Computer-Assisted Design.
Question #3
A spatial differentiation.
B patrimonial organization.
C matrix organization.
D horizontal differentiation.
E vertical differentiation.
Question #4
A agriculture->services
B agriculture->manufacturing->services
C services->agricultural->manufacturing
D services->manufacturing
E manufacturing->agriculture->services
Question #5
A division of labor by training and skill versus the division of labor by occupational inheritance.
B specialization of workers in crafts versus their specialization in tasks.
C use of tools versus the use of knowledge.
D direct personal control versus bureaucratic control.
E division of labor by gender and age versus no such division of labor.
Question #6
A the service provider is a woman, and she does emotion work.
B the interaction is in the retail apparel industry.
C the interaction is routinized and the industry is bureaucratized.
D the interaction is in a low-paying industry.
E the service provider is a minority-group member, and the interaction is
Question #7
A unchanged occupational distribution from the 1980s
B mostly highly-paid jobs, with a few poorly-paid jobs
C creation of non-traditional occupations whose pay varies from setting to setting
D increasingly middle-class distribution of jobs
E increasing share of poorly-paid jobs, with a few highly-paid jobs
Question #8
A providing training.
B making an example of a customer who fails to observer the “customer’s role.”
C encouraging the general public to call misbehavior to the attention of management.
D electronic monitoring.
E rewarding customers who find mistakes in worker procedures.
Question #9
A eliminates the need for face work with the patient.
B eliminates the need for training.
C routinizes the interaction with the patient.
D reduces the need for a good memory.
E is irrelevant to the dentist because it is only for Carla’s use.
Question #10
A an individual consumer.
B a family.
C a business organization.
D a college student.
E another service worker.
Question #11
A identify leadership potential among workers.
B routinize interactions with customers.
C inform workers of their fringe benefits.
D develop rapport with co-workers.
E establish agreement with management objectives.
Question #12
A river navigation.
B fish farming.
C testing swimming pools for micro-organisms.
D providing adequate water to a community.
E irrigation of farms.
Question #13
A emotion work
B social control.
C face-work.
D routinization.
E sectoral transformation.
Question #14
A services->manufacturing
B services->agricultural->manufacturing
C agriculture->services
D manufacturing->agriculture->services
E agriculture->manufacturing->services
Question #15
A salaried employment.
B high skill level or advanced training.
C higher productivity.
D having powerful clients.
E working the evening shift.
Question #16
A workers do not take advantage of training opportunities.
B machines using the new technology rarely break down.
C unions are not interested in issues of worker skill.
D automation reduces the need for workers to make autonomous decisions.
E college graduates make insubordinate workers.
Question #17
A retail trade — personal services
B professional services — finance
C wholesale trade — retail trade
D insurance — public administration
E transportation — communication
Question #18
A is used to monitor the work behavior of employees.
B exists only in science fiction such as Orwell’s 1984.
C is used to provide greater safety in the workplace.
D is forbidden by law in the United States.
E is used to insure quality control in production.
Question #19
A mixed-effects position
B deskilling thesis
C social skill thesis
D semi-skilled position
E skill-upgrading thesis
Question #20
A They do not arise in unionized workplaces.
B They may allow discrimination against some workers, despite formal rules.
C They may affect the level of productivity.
D They may limit bureaucratic control of labor.
E They may facilitate organizational goals.
Question #21
A agriculture is less important
B there is still a smaller but highly productive manufacturing sector
C productivity is hard to measure
D knowledge work will be so significant
E industrial is a synonym for manufacturing
Question #22
A Many of their unions have historically made efforts to exclude women and minorities.
B Automation has affected them more than other factory workers.
C Compared with operatives, they have more autonomy over their jobs.
D They are skilled workers.
E They typically learn their trade through apprenticeship programs.
Question #23
A reduced creativity in bureaucracies
B that formal rules make discrimination more difficult
C the prevalence of larger number of clerical jobs
D the federal whistle-blowing law
E the centralization of control
