Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A A growth in the manufacturing sector’s paper usage.
B A manipulation of balance sheets by firms to make more profits without making more or better products.
C The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
D A federal policy to financially underwrite increased opportunities for communities to develop new industries.
E The issuing of worthless stocks to manipulate the asking price for a company.
Question #2
A Computer-Assisted Design.
B Innovative Technological Systems.
C Management Information Systems.
D Computer-Aided Numeric Controls.
E “New” Accounting Systems.
Question #3
A spatial differentiation.
B vertical differentiation.
C horizontal differentiation.
D matrix organization.
E patrimonial organization.
Question #4
A agriculture->manufacturing->services
B manufacturing->agriculture->services
C agriculture->services
D services->manufacturing
E services->agricultural->manufacturing
Question #5
A direct personal control versus bureaucratic control.
B division of labor by gender and age versus no such division of labor.
C division of labor by training and skill versus the division of labor by occupational inheritance.
D specialization of workers in crafts versus their specialization in tasks.
E use of tools versus the use of knowledge.
Question #6
A the interaction is in the retail apparel industry.
B the service provider is a minority-group member, and the interaction is
C the service provider is a woman, and she does emotion work.
D the interaction is in a low-paying industry.
E the interaction is routinized and the industry is bureaucratized.
Question #7
A creation of non-traditional occupations whose pay varies from setting to setting
B unchanged occupational distribution from the 1980s
C increasingly middle-class distribution of jobs
D increasing share of poorly-paid jobs, with a few highly-paid jobs
E mostly highly-paid jobs, with a few poorly-paid jobs
Question #8
A providing training.
B making an example of a customer who fails to observer the “customer’s role.”
C electronic monitoring.
D encouraging the general public to call misbehavior to the attention of management.
E rewarding customers who find mistakes in worker procedures.
Question #9
A eliminates the need for face work with the patient.
B eliminates the need for training.
C is irrelevant to the dentist because it is only for Carla’s use.
D routinizes the interaction with the patient.
E reduces the need for a good memory.
Question #10
A an individual consumer.
B another service worker.
C a business organization.
D a college student.
E a family.
Question #11
A inform workers of their fringe benefits.
B develop rapport with co-workers.
C establish agreement with management objectives.
D routinize interactions with customers.
E identify leadership potential among workers.
Question #12
A river navigation.
B providing adequate water to a community.
C fish farming.
D irrigation of farms.
E testing swimming pools for micro-organisms.
Question #13
A sectoral transformation.
B routinization.
C social control.
D face-work.
E emotion work
Question #14
A services->agricultural->manufacturing
B services->manufacturing
C agriculture->manufacturing->services
D manufacturing->agriculture->services
E agriculture->services
Question #15
A salaried employment.
B working the evening shift.
C higher productivity.
D having powerful clients.
E high skill level or advanced training.
Question #16
A automation reduces the need for workers to make autonomous decisions.
B workers do not take advantage of training opportunities.
C unions are not interested in issues of worker skill.
D machines using the new technology rarely break down.
E college graduates make insubordinate workers.
Question #17
A insurance — public administration
B retail trade — personal services
C professional services — finance
D wholesale trade — retail trade
E transportation — communication
Question #18
A is used to provide greater safety in the workplace.
B is used to monitor the work behavior of employees.
C exists only in science fiction such as Orwell’s 1984.
D is forbidden by law in the United States.
E is used to insure quality control in production.
Question #19
A skill-upgrading thesis
B semi-skilled position
C mixed-effects position
D deskilling thesis
E social skill thesis
Question #20
A They may allow discrimination against some workers, despite formal rules.
B They may affect the level of productivity.
C They may facilitate organizational goals.
D They may limit bureaucratic control of labor.
E They do not arise in unionized workplaces.
Question #21
A industrial is a synonym for manufacturing
B there is still a smaller but highly productive manufacturing sector
C knowledge work will be so significant
D agriculture is less important
E productivity is hard to measure
Question #22
A Many of their unions have historically made efforts to exclude women and minorities.
B Automation has affected them more than other factory workers.
C Compared with operatives, they have more autonomy over their jobs.
D They typically learn their trade through apprenticeship programs.
E They are skilled workers.
Question #23
A the prevalence of larger number of clerical jobs
B the centralization of control
C that formal rules make discrimination more difficult
D reduced creativity in bureaucracies
E the federal whistle-blowing law
