CH 10 Quiz

A  Asking someone to demonstrate correct performance.

B  Giving a limp handshake.

C  Recognizing someone at a staff meeting.

D  Asking for advice.

A  Are a bad idea.

B  Are less effective than cash incentive programs.

C  Often are interpreted as punishment by those who fail to receive an anticipated award.

D  Undermine teamwork.

A  Pay for knowledge plan

B  Profit sharing plan

C  Production incentive.

D  Gain sharing program.

A  Intangible awards such as “Employee of the Month” parking spaces are more effective motivators than are tangible rewards such as briefcases.

B  To motivate employees to exert continuous effort, monetary incentives work better than noncash incentives

C  Tangible rewards such as company-logo jewelry are more effective motivators than intangible rewards such as vacation travel.

D  Noncash incentives fail to motivate the majority of workers.

A  Preoccupation with self.

B  Misconceptions about positive reinforcement.

C  Failing to identify commendable actions.

D  Giving positive reinforcement too freely.

A  Correctly describe the reactions of lower-level workers but not the reactions of middle and upper managers.

B  Are often wrong; if workers do not receive intangible rewards such as praise, they often demand higher tangible rewards, such as pay raises.

C  Are convinced that praise reduces productivity, so that workers do not deserve pay increases.

D  Simply lack the time to praise their workers.

A  Workers prefer negative feedback to no feedback at all.

B  Negative feedback is more motivating than positive feedback.

C  Sam is an ineffective employee.

D  Her supervisor wants her to resign.

A  Productive workers become happy workers.

B  Avoiding confirmation behaviors will increase productivity.

C  Strokes equal bucks.

D  Positive reinforcement may increase productivity.

A  positive energy

B  rumor

C  negative energy

D  backbiting

A  Provides help with physically draining work, but not with mentally difficult work.

B  Cannot overcome the adverse effects of empowerment.

C  Requires more focused effort to maintain than negative energy requires.

D  Helps employees to undertake demanding work