Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A attaining career satisfaction.
B earning a high income in my field.
C living longer and healthier.
D all of the above.
Question #2
A be quite restrictive about who can be in your network
B offer people prizes for becoming network members.
C include a large number of people.
D only include people doing work similar to yours.
Question #3
A experiences a consuming, meaningful passion about her work.
B entered her field because of a family business.
C supplements her paid work with volunteer work.
D satisfies a few of her religious values through work.
Question #4
A become stressed with facing a heavy workload.
B procrastinate when faced with a difficult task.
C respond immediately when his boss makes a suggestion.
D search out new potential clients his company is not yet serving.
Question #5
A compare himself to his favorite brands, such as Nike or Chevrolet.
B give himself a clever name, such as “Resilient Roy.”
C list his most important needs for development.
D think through his basket of strengths.
Question #6
A “Excuse me, sir (or madam)”
B “You can say that again.”
C “Nice to be here”
D “Whatever”
Question #7
A What type of animal do you admire the most?
B How are you feeling and acting today?
C Describe for me a time when you solved a tough problem under a time deadline.
D Tell me about your record of attendance and punctuality.
Question #8
A the job description associated with the position.
B words and phrases that are trending on social media Web sites at the time.
C current industry buzzwords
D a modern dictionary of slang.
Question #9
A be aware of qualifications sought by employers.
B use networking to reach company insiders
C stay organized during your job search.
D engage in extreme job hunting.
Question #10
A using multiple approaches to reach the right employer.
B identifying your potential contribution.
C smiling at interviewers and contacts.
D identifying your position objective.
Question #11
A errors are likely to increase.
B the work is performed too quickly.
C the person will appear to be old-fashioned.
D working on the project is less joyful.
Question #12
A make you a workaholic.
B make short-range goals superfluous.
C propel you toward self-employment.
D propel you toward being more productive.
Question #13
A dislike of a task with several components.
B looking to punish oneself.
C craving the excitement of rushing to make a deadline.
D dislike of an overwhelming task.
Question #14
A only from midnight until 8 a.m.
B 60 hours per week, travel heavily, and face tight deadlines.
C 30 hours per week from your home and receive high pay.
D during certain seasons, such as the tax season.
Question #15
A drink Gatorade during business meetings.
B work in the company wellness program.
C be a mentor to several workers at the same time.
D perform at a high level for sustained periods of time.
Question #16
A advocates that the hospital engages in more recycling.
B encourages patients to smoke outside the hospital doors.
C skips sterilizing needles before reusing them.
D drives an SUV with a sun roof to the hospital.
Question #17
A never forgive an immoral act, however small.
B not worry about the consequences of her actions.
C give a little company money to a poor employee.
D be loyal to her convictions.
Question #18
A is in desperate need of a job.
B has strong potential to learn the job in question quickly.
C has worked for a competitor.
D helps shovel his driveway.
Question #19
A approves the credit application because he likes the way the customer dresses.
B turns down the credit applicant because he is driving a competitive brand motorcycle.
C overlooks the fact that the applicant is facing a home foreclosure.
D approves the credit application because it is filled out carefully.
Question #20
A while looking out for the good of the other person.
B with work associates who have high work engagement.
C without feeling distress.
D while feeling terribly guilty.
Question #21
A some customers are so unreasonable they are not worth keeping.
B a company should strive to retain all their customers.
C a customer retention rate of about 50 percent is realistic.
D the customer is always right.
Question #22
A establish a tight legal agreement.
B accept liability for service problems.
C form an personal relationship.
D enter into frequent negotiations about price.
Question #23
A please wait in the customer lounge for an hour.
B tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
C grant $500 in service coupons to a dissatisfied customer.
D explain more clearly the problem with his or her Jaguar.
Question #24
A is charismatic and good at setting visions.
B complains a lot about poor customer service.
C is so grouchy and angry that he or she is a good model of behavior to avoid.
D imposes strict control over employee behavior.
Question #25
A tell many other people about their dissatisfaction.
B fill consumer satisfaction surveys with exaggerated, negative comments.
C tend to not become a repeat customer.
D usually ask for a refund.
Question #26
A the shared laughter helps build rapport.
B most managers are emotionally insecure.
C kissing up is a standard part of most jobs.
D a boss who laughs gives generous salary increases.
Question #27
A be careful not to violate the customs of another culture.
B recognize that the rules for being polite are the same in most cultures.
C usually follow the etiquette rules of your own culture.
D give loads of smiles and hugs, and all will be fine.
Question #28
A was highly introverted.
B had good political skill.
C had poor political skill.
D was emotionally unstable.
Question #29
A have difficulty controlling her love of sweets..
B be a high maintenance person.
C appear relaxed and friendly at meetings.
D be quite hostile toward people she dislikes.
Question #30
A gives constructive criticism instead of angry attacks.
B gives angry attacks toward lazy coworkers.
C tells great jokes during business meetings.
D believes that a friendly atmosphere lowers productivity.
Question #31
A about the person’s behavior.
B about the person’s values.
C about the person’s characteristics.
D in a group setting.
Question #32
A says no to the boss, but yes to coworkers.
B avoids promising to meet deadlines.
C rarely delivers on promises.
D says yes to the boss, but no to coworkers.
Question #33
A competitiveness with team members
B confrontational style
C impatience
D diplomacy and tact
Question #34
A sharing a challenging assignment with the protégé
B coaxing the protégé into potentially harmful situations
C avoiding a personal friendship with the protégé
D solving problems for the protégé
Question #35
A promote the growth of others.
B dislike most people.
C are late bloomers in their career.
D conduct serious negotiations over lunch.
Question #36
A are willing to endure pain to receive the right reward.
B want to maximize gain and minimize loss.
C strive to receive bigger rewards than others.
D bet on the outcomes of a situation.
Question #37
A collecting company souvenirs is a popular hobby.
B most workers feel they do not receive enough recognition.
C the need for economic security and safety is strong.
D most workers are greedy.
Question #38
A desired behavior is sustained longer.
B undesired behavior fades quickly.
C undesired behavior is sustained longer.
D desired behavior fades quickly.
Question #39
A a spirit of excitement and adventure.
B a need to avoid pain.
C self-interest.
D concern for the welfare of others.
Question #40
A engaged and committed.
B more caring about external rewards than getting the job done.
C thankful that they have a job.
D dissatisfied with their working conditions.
