Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A living longer and healthier.
B earning a high income in my field.
C attaining career satisfaction.
D all of the above.
Question #2
A include a large number of people.
B be quite restrictive about who can be in your network
C only include people doing work similar to yours.
D offer people prizes for becoming network members.
Question #3
A entered her field because of a family business.
B satisfies a few of her religious values through work.
C supplements her paid work with volunteer work.
D experiences a consuming, meaningful passion about her work.
Question #4
A procrastinate when faced with a difficult task.
B respond immediately when his boss makes a suggestion.
C search out new potential clients his company is not yet serving.
D become stressed with facing a heavy workload.
Question #5
A list his most important needs for development.
B compare himself to his favorite brands, such as Nike or Chevrolet.
C give himself a clever name, such as “Resilient Roy.”
D think through his basket of strengths.
Question #6
A “Nice to be here”
B “You can say that again.”
C “Excuse me, sir (or madam)”
D “Whatever”
Question #7
A Describe for me a time when you solved a tough problem under a time deadline.
B How are you feeling and acting today?
C What type of animal do you admire the most?
D Tell me about your record of attendance and punctuality.
Question #8
A the job description associated with the position.
B current industry buzzwords
C words and phrases that are trending on social media Web sites at the time.
D a modern dictionary of slang.
Question #9
A stay organized during your job search.
B use networking to reach company insiders
C be aware of qualifications sought by employers.
D engage in extreme job hunting.
Question #10
A identifying your potential contribution.
B using multiple approaches to reach the right employer.
C identifying your position objective.
D smiling at interviewers and contacts.
Question #11
A working on the project is less joyful.
B errors are likely to increase.
C the work is performed too quickly.
D the person will appear to be old-fashioned.
Question #12
A propel you toward self-employment.
B make you a workaholic.
C make short-range goals superfluous.
D propel you toward being more productive.
Question #13
A craving the excitement of rushing to make a deadline.
B looking to punish oneself.
C dislike of an overwhelming task.
D dislike of a task with several components.
Question #14
A during certain seasons, such as the tax season.
B 60 hours per week, travel heavily, and face tight deadlines.
C 30 hours per week from your home and receive high pay.
D only from midnight until 8 a.m.
Question #15
A drink Gatorade during business meetings.
B work in the company wellness program.
C perform at a high level for sustained periods of time.
D be a mentor to several workers at the same time.
Question #16
A advocates that the hospital engages in more recycling.
B encourages patients to smoke outside the hospital doors.
C skips sterilizing needles before reusing them.
D drives an SUV with a sun roof to the hospital.
Question #17
A be loyal to her convictions.
B not worry about the consequences of her actions.
C give a little company money to a poor employee.
D never forgive an immoral act, however small.
Question #18
A has worked for a competitor.
B has strong potential to learn the job in question quickly.
C helps shovel his driveway.
D is in desperate need of a job.
Question #19
A approves the credit application because it is filled out carefully.
B approves the credit application because he likes the way the customer dresses.
C turns down the credit applicant because he is driving a competitive brand motorcycle.
D overlooks the fact that the applicant is facing a home foreclosure.
Question #20
A while feeling terribly guilty.
B without feeling distress.
C while looking out for the good of the other person.
D with work associates who have high work engagement.
Question #21
A a company should strive to retain all their customers.
B some customers are so unreasonable they are not worth keeping.
C a customer retention rate of about 50 percent is realistic.
D the customer is always right.
Question #22
A form an personal relationship.
B accept liability for service problems.
C enter into frequent negotiations about price.
D establish a tight legal agreement.
Question #23
A grant $500 in service coupons to a dissatisfied customer.
B explain more clearly the problem with his or her Jaguar.
C tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
D please wait in the customer lounge for an hour.
Question #24
A complains a lot about poor customer service.
B is charismatic and good at setting visions.
C imposes strict control over employee behavior.
D is so grouchy and angry that he or she is a good model of behavior to avoid.
Question #25
A tend to not become a repeat customer.
B fill consumer satisfaction surveys with exaggerated, negative comments.
C usually ask for a refund.
D tell many other people about their dissatisfaction.
Question #26
A kissing up is a standard part of most jobs.
B a boss who laughs gives generous salary increases.
C most managers are emotionally insecure.
D the shared laughter helps build rapport.
Question #27
A be careful not to violate the customs of another culture.
B recognize that the rules for being polite are the same in most cultures.
C usually follow the etiquette rules of your own culture.
D give loads of smiles and hugs, and all will be fine.
Question #28
A had poor political skill.
B was highly introverted.
C had good political skill.
D was emotionally unstable.
Question #29
A have difficulty controlling her love of sweets..
B be quite hostile toward people she dislikes.
C be a high maintenance person.
D appear relaxed and friendly at meetings.
Question #30
A gives constructive criticism instead of angry attacks.
B tells great jokes during business meetings.
C gives angry attacks toward lazy coworkers.
D believes that a friendly atmosphere lowers productivity.
Question #31
A about the person’s behavior.
B about the person’s characteristics.
C about the person’s values.
D in a group setting.
Question #32
A says no to the boss, but yes to coworkers.
B says yes to the boss, but no to coworkers.
C avoids promising to meet deadlines.
D rarely delivers on promises.
Question #33
A confrontational style
B diplomacy and tact
C competitiveness with team members
D impatience
Question #34
A coaxing the protégé into potentially harmful situations
B sharing a challenging assignment with the protégé
C solving problems for the protégé
D avoiding a personal friendship with the protégé
Question #35
A promote the growth of others.
B dislike most people.
C conduct serious negotiations over lunch.
D are late bloomers in their career.
Question #36
A bet on the outcomes of a situation.
B strive to receive bigger rewards than others.
C are willing to endure pain to receive the right reward.
D want to maximize gain and minimize loss.
Question #37
A most workers are greedy.
B most workers feel they do not receive enough recognition.
C collecting company souvenirs is a popular hobby.
D the need for economic security and safety is strong.
Question #38
A desired behavior fades quickly.
B desired behavior is sustained longer.
C undesired behavior is sustained longer.
D undesired behavior fades quickly.
Question #39
A a spirit of excitement and adventure.
B a need to avoid pain.
C self-interest.
D concern for the welfare of others.
Question #40
A engaged and committed.
B thankful that they have a job.
C dissatisfied with their working conditions.
D more caring about external rewards than getting the job done.
