Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A earning a high income in my field.
B attaining career satisfaction.
C living longer and healthier.
D all of the above.
Question #2
A be quite restrictive about who can be in your network
B include a large number of people.
C only include people doing work similar to yours.
D offer people prizes for becoming network members.
Question #3
A supplements her paid work with volunteer work.
B satisfies a few of her religious values through work.
C experiences a consuming, meaningful passion about her work.
D entered her field because of a family business.
Question #4
A become stressed with facing a heavy workload.
B procrastinate when faced with a difficult task.
C respond immediately when his boss makes a suggestion.
D search out new potential clients his company is not yet serving.
Question #5
A list his most important needs for development.
B give himself a clever name, such as “Resilient Roy.”
C think through his basket of strengths.
D compare himself to his favorite brands, such as Nike or Chevrolet.
Question #6
A “Nice to be here”
B “Whatever”
C “You can say that again.”
D “Excuse me, sir (or madam)”
Question #7
A Describe for me a time when you solved a tough problem under a time deadline.
B What type of animal do you admire the most?
C Tell me about your record of attendance and punctuality.
D How are you feeling and acting today?
Question #8
A words and phrases that are trending on social media Web sites at the time.
B a modern dictionary of slang.
C current industry buzzwords
D the job description associated with the position.
Question #9
A engage in extreme job hunting.
B use networking to reach company insiders
C be aware of qualifications sought by employers.
D stay organized during your job search.
Question #10
A using multiple approaches to reach the right employer.
B identifying your potential contribution.
C smiling at interviewers and contacts.
D identifying your position objective.
Question #11
A the person will appear to be old-fashioned.
B errors are likely to increase.
C working on the project is less joyful.
D the work is performed too quickly.
Question #12
A propel you toward being more productive.
B make you a workaholic.
C make short-range goals superfluous.
D propel you toward self-employment.
Question #13
A looking to punish oneself.
B dislike of an overwhelming task.
C craving the excitement of rushing to make a deadline.
D dislike of a task with several components.
Question #14
A only from midnight until 8 a.m.
B 60 hours per week, travel heavily, and face tight deadlines.
C 30 hours per week from your home and receive high pay.
D during certain seasons, such as the tax season.
Question #15
A perform at a high level for sustained periods of time.
B be a mentor to several workers at the same time.
C work in the company wellness program.
D drink Gatorade during business meetings.
Question #16
A encourages patients to smoke outside the hospital doors.
B advocates that the hospital engages in more recycling.
C drives an SUV with a sun roof to the hospital.
D skips sterilizing needles before reusing them.
Question #17
A never forgive an immoral act, however small.
B be loyal to her convictions.
C not worry about the consequences of her actions.
D give a little company money to a poor employee.
Question #18
A has worked for a competitor.
B is in desperate need of a job.
C helps shovel his driveway.
D has strong potential to learn the job in question quickly.
Question #19
A approves the credit application because it is filled out carefully.
B approves the credit application because he likes the way the customer dresses.
C turns down the credit applicant because he is driving a competitive brand motorcycle.
D overlooks the fact that the applicant is facing a home foreclosure.
Question #20
A while looking out for the good of the other person.
B without feeling distress.
C with work associates who have high work engagement.
D while feeling terribly guilty.
Question #21
A a customer retention rate of about 50 percent is realistic.
B some customers are so unreasonable they are not worth keeping.
C a company should strive to retain all their customers.
D the customer is always right.
Question #22
A establish a tight legal agreement.
B accept liability for service problems.
C enter into frequent negotiations about price.
D form an personal relationship.
Question #23
A explain more clearly the problem with his or her Jaguar.
B grant $500 in service coupons to a dissatisfied customer.
C please wait in the customer lounge for an hour.
D tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
Question #24
A is charismatic and good at setting visions.
B imposes strict control over employee behavior.
C is so grouchy and angry that he or she is a good model of behavior to avoid.
D complains a lot about poor customer service.
Question #25
A tend to not become a repeat customer.
B fill consumer satisfaction surveys with exaggerated, negative comments.
C tell many other people about their dissatisfaction.
D usually ask for a refund.
Question #26
A kissing up is a standard part of most jobs.
B a boss who laughs gives generous salary increases.
C most managers are emotionally insecure.
D the shared laughter helps build rapport.
Question #27
A usually follow the etiquette rules of your own culture.
B recognize that the rules for being polite are the same in most cultures.
C give loads of smiles and hugs, and all will be fine.
D be careful not to violate the customs of another culture.
Question #28
A had good political skill.
B was emotionally unstable.
C was highly introverted.
D had poor political skill.
Question #29
A be quite hostile toward people she dislikes.
B be a high maintenance person.
C appear relaxed and friendly at meetings.
D have difficulty controlling her love of sweets..
Question #30
A gives constructive criticism instead of angry attacks.
B believes that a friendly atmosphere lowers productivity.
C tells great jokes during business meetings.
D gives angry attacks toward lazy coworkers.
Question #31
A about the person’s characteristics.
B in a group setting.
C about the person’s values.
D about the person’s behavior.
Question #32
A says no to the boss, but yes to coworkers.
B avoids promising to meet deadlines.
C says yes to the boss, but no to coworkers.
D rarely delivers on promises.
Question #33
A diplomacy and tact
B competitiveness with team members
C confrontational style
D impatience
Question #34
A solving problems for the protégé
B sharing a challenging assignment with the protégé
C coaxing the protégé into potentially harmful situations
D avoiding a personal friendship with the protégé
Question #35
A conduct serious negotiations over lunch.
B are late bloomers in their career.
C dislike most people.
D promote the growth of others.
Question #36
A want to maximize gain and minimize loss.
B are willing to endure pain to receive the right reward.
C bet on the outcomes of a situation.
D strive to receive bigger rewards than others.
Question #37
A the need for economic security and safety is strong.
B most workers are greedy.
C most workers feel they do not receive enough recognition.
D collecting company souvenirs is a popular hobby.
Question #38
A desired behavior is sustained longer.
B undesired behavior is sustained longer.
C undesired behavior fades quickly.
D desired behavior fades quickly.
Question #39
A a spirit of excitement and adventure.
B self-interest.
C a need to avoid pain.
D concern for the welfare of others.
Question #40
A thankful that they have a job.
B engaged and committed.
C dissatisfied with their working conditions.
D more caring about external rewards than getting the job done.
