Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A earning a high income in my field.
B living longer and healthier.
C attaining career satisfaction.
D all of the above.
Question #2
A offer people prizes for becoming network members.
B include a large number of people.
C be quite restrictive about who can be in your network
D only include people doing work similar to yours.
Question #3
A satisfies a few of her religious values through work.
B experiences a consuming, meaningful passion about her work.
C entered her field because of a family business.
D supplements her paid work with volunteer work.
Question #4
A search out new potential clients his company is not yet serving.
B respond immediately when his boss makes a suggestion.
C procrastinate when faced with a difficult task.
D become stressed with facing a heavy workload.
Question #5
A give himself a clever name, such as “Resilient Roy.”
B compare himself to his favorite brands, such as Nike or Chevrolet.
C think through his basket of strengths.
D list his most important needs for development.
Question #6
A “You can say that again.”
B “Nice to be here”
C “Whatever”
D “Excuse me, sir (or madam)”
Question #7
A What type of animal do you admire the most?
B Describe for me a time when you solved a tough problem under a time deadline.
C Tell me about your record of attendance and punctuality.
D How are you feeling and acting today?
Question #8
A words and phrases that are trending on social media Web sites at the time.
B current industry buzzwords
C the job description associated with the position.
D a modern dictionary of slang.
Question #9
A engage in extreme job hunting.
B be aware of qualifications sought by employers.
C stay organized during your job search.
D use networking to reach company insiders
Question #10
A using multiple approaches to reach the right employer.
B smiling at interviewers and contacts.
C identifying your position objective.
D identifying your potential contribution.
Question #11
A the work is performed too quickly.
B the person will appear to be old-fashioned.
C working on the project is less joyful.
D errors are likely to increase.
Question #12
A propel you toward self-employment.
B make you a workaholic.
C make short-range goals superfluous.
D propel you toward being more productive.
Question #13
A dislike of a task with several components.
B looking to punish oneself.
C craving the excitement of rushing to make a deadline.
D dislike of an overwhelming task.
Question #14
A only from midnight until 8 a.m.
B during certain seasons, such as the tax season.
C 60 hours per week, travel heavily, and face tight deadlines.
D 30 hours per week from your home and receive high pay.
Question #15
A be a mentor to several workers at the same time.
B work in the company wellness program.
C perform at a high level for sustained periods of time.
D drink Gatorade during business meetings.
Question #16
A skips sterilizing needles before reusing them.
B drives an SUV with a sun roof to the hospital.
C advocates that the hospital engages in more recycling.
D encourages patients to smoke outside the hospital doors.
Question #17
A be loyal to her convictions.
B give a little company money to a poor employee.
C never forgive an immoral act, however small.
D not worry about the consequences of her actions.
Question #18
A has strong potential to learn the job in question quickly.
B has worked for a competitor.
C is in desperate need of a job.
D helps shovel his driveway.
Question #19
A turns down the credit applicant because he is driving a competitive brand motorcycle.
B overlooks the fact that the applicant is facing a home foreclosure.
C approves the credit application because it is filled out carefully.
D approves the credit application because he likes the way the customer dresses.
Question #20
A while looking out for the good of the other person.
B without feeling distress.
C with work associates who have high work engagement.
D while feeling terribly guilty.
Question #21
A a company should strive to retain all their customers.
B a customer retention rate of about 50 percent is realistic.
C the customer is always right.
D some customers are so unreasonable they are not worth keeping.
Question #22
A accept liability for service problems.
B form an personal relationship.
C establish a tight legal agreement.
D enter into frequent negotiations about price.
Question #23
A please wait in the customer lounge for an hour.
B explain more clearly the problem with his or her Jaguar.
C grant $500 in service coupons to a dissatisfied customer.
D tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
Question #24
A is charismatic and good at setting visions.
B complains a lot about poor customer service.
C imposes strict control over employee behavior.
D is so grouchy and angry that he or she is a good model of behavior to avoid.
Question #25
A tend to not become a repeat customer.
B fill consumer satisfaction surveys with exaggerated, negative comments.
C tell many other people about their dissatisfaction.
D usually ask for a refund.
Question #26
A kissing up is a standard part of most jobs.
B the shared laughter helps build rapport.
C most managers are emotionally insecure.
D a boss who laughs gives generous salary increases.
Question #27
A be careful not to violate the customs of another culture.
B recognize that the rules for being polite are the same in most cultures.
C usually follow the etiquette rules of your own culture.
D give loads of smiles and hugs, and all will be fine.
Question #28
A had poor political skill.
B was highly introverted.
C was emotionally unstable.
D had good political skill.
Question #29
A appear relaxed and friendly at meetings.
B have difficulty controlling her love of sweets..
C be a high maintenance person.
D be quite hostile toward people she dislikes.
Question #30
A gives constructive criticism instead of angry attacks.
B tells great jokes during business meetings.
C gives angry attacks toward lazy coworkers.
D believes that a friendly atmosphere lowers productivity.
Question #31
A about the person’s behavior.
B about the person’s characteristics.
C in a group setting.
D about the person’s values.
Question #32
A says no to the boss, but yes to coworkers.
B avoids promising to meet deadlines.
C rarely delivers on promises.
D says yes to the boss, but no to coworkers.
Question #33
A confrontational style
B impatience
C diplomacy and tact
D competitiveness with team members
Question #34
A sharing a challenging assignment with the protégé
B coaxing the protégé into potentially harmful situations
C solving problems for the protégé
D avoiding a personal friendship with the protégé
Question #35
A promote the growth of others.
B conduct serious negotiations over lunch.
C dislike most people.
D are late bloomers in their career.
Question #36
A bet on the outcomes of a situation.
B strive to receive bigger rewards than others.
C want to maximize gain and minimize loss.
D are willing to endure pain to receive the right reward.
Question #37
A most workers are greedy.
B most workers feel they do not receive enough recognition.
C collecting company souvenirs is a popular hobby.
D the need for economic security and safety is strong.
Question #38
A undesired behavior is sustained longer.
B undesired behavior fades quickly.
C desired behavior is sustained longer.
D desired behavior fades quickly.
Question #39
A concern for the welfare of others.
B a spirit of excitement and adventure.
C a need to avoid pain.
D self-interest.
Question #40
A engaged and committed.
B more caring about external rewards than getting the job done.
C dissatisfied with their working conditions.
D thankful that they have a job.
