Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A attaining career satisfaction.
B earning a high income in my field.
C living longer and healthier.
D all of the above.
Question #2
A only include people doing work similar to yours.
B include a large number of people.
C offer people prizes for becoming network members.
D be quite restrictive about who can be in your network
Question #3
A satisfies a few of her religious values through work.
B experiences a consuming, meaningful passion about her work.
C supplements her paid work with volunteer work.
D entered her field because of a family business.
Question #4
A procrastinate when faced with a difficult task.
B search out new potential clients his company is not yet serving.
C become stressed with facing a heavy workload.
D respond immediately when his boss makes a suggestion.
Question #5
A list his most important needs for development.
B compare himself to his favorite brands, such as Nike or Chevrolet.
C give himself a clever name, such as “Resilient Roy.”
D think through his basket of strengths.
Question #6
A “Whatever”
B “You can say that again.”
C “Nice to be here”
D “Excuse me, sir (or madam)”
Question #7
A Tell me about your record of attendance and punctuality.
B What type of animal do you admire the most?
C Describe for me a time when you solved a tough problem under a time deadline.
D How are you feeling and acting today?
Question #8
A current industry buzzwords
B a modern dictionary of slang.
C the job description associated with the position.
D words and phrases that are trending on social media Web sites at the time.
Question #9
A use networking to reach company insiders
B be aware of qualifications sought by employers.
C stay organized during your job search.
D engage in extreme job hunting.
Question #10
A identifying your position objective.
B smiling at interviewers and contacts.
C using multiple approaches to reach the right employer.
D identifying your potential contribution.
Question #11
A errors are likely to increase.
B the person will appear to be old-fashioned.
C the work is performed too quickly.
D working on the project is less joyful.
Question #12
A make you a workaholic.
B make short-range goals superfluous.
C propel you toward being more productive.
D propel you toward self-employment.
Question #13
A looking to punish oneself.
B dislike of an overwhelming task.
C craving the excitement of rushing to make a deadline.
D dislike of a task with several components.
Question #14
A during certain seasons, such as the tax season.
B 60 hours per week, travel heavily, and face tight deadlines.
C only from midnight until 8 a.m.
D 30 hours per week from your home and receive high pay.
Question #15
A drink Gatorade during business meetings.
B perform at a high level for sustained periods of time.
C be a mentor to several workers at the same time.
D work in the company wellness program.
Question #16
A skips sterilizing needles before reusing them.
B advocates that the hospital engages in more recycling.
C encourages patients to smoke outside the hospital doors.
D drives an SUV with a sun roof to the hospital.
Question #17
A give a little company money to a poor employee.
B not worry about the consequences of her actions.
C be loyal to her convictions.
D never forgive an immoral act, however small.
Question #18
A is in desperate need of a job.
B has worked for a competitor.
C helps shovel his driveway.
D has strong potential to learn the job in question quickly.
Question #19
A turns down the credit applicant because he is driving a competitive brand motorcycle.
B approves the credit application because it is filled out carefully.
C approves the credit application because he likes the way the customer dresses.
D overlooks the fact that the applicant is facing a home foreclosure.
Question #20
A without feeling distress.
B while feeling terribly guilty.
C with work associates who have high work engagement.
D while looking out for the good of the other person.
Question #21
A a company should strive to retain all their customers.
B a customer retention rate of about 50 percent is realistic.
C the customer is always right.
D some customers are so unreasonable they are not worth keeping.
Question #22
A form an personal relationship.
B establish a tight legal agreement.
C enter into frequent negotiations about price.
D accept liability for service problems.
Question #23
A explain more clearly the problem with his or her Jaguar.
B grant $500 in service coupons to a dissatisfied customer.
C please wait in the customer lounge for an hour.
D tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
Question #24
A imposes strict control over employee behavior.
B is so grouchy and angry that he or she is a good model of behavior to avoid.
C complains a lot about poor customer service.
D is charismatic and good at setting visions.
Question #25
A tell many other people about their dissatisfaction.
B fill consumer satisfaction surveys with exaggerated, negative comments.
C usually ask for a refund.
D tend to not become a repeat customer.
Question #26
A a boss who laughs gives generous salary increases.
B most managers are emotionally insecure.
C kissing up is a standard part of most jobs.
D the shared laughter helps build rapport.
Question #27
A give loads of smiles and hugs, and all will be fine.
B recognize that the rules for being polite are the same in most cultures.
C usually follow the etiquette rules of your own culture.
D be careful not to violate the customs of another culture.
Question #28
A had poor political skill.
B was emotionally unstable.
C was highly introverted.
D had good political skill.
Question #29
A be quite hostile toward people she dislikes.
B be a high maintenance person.
C appear relaxed and friendly at meetings.
D have difficulty controlling her love of sweets..
Question #30
A tells great jokes during business meetings.
B believes that a friendly atmosphere lowers productivity.
C gives angry attacks toward lazy coworkers.
D gives constructive criticism instead of angry attacks.
Question #31
A about the person’s values.
B in a group setting.
C about the person’s characteristics.
D about the person’s behavior.
Question #32
A avoids promising to meet deadlines.
B says no to the boss, but yes to coworkers.
C rarely delivers on promises.
D says yes to the boss, but no to coworkers.
Question #33
A competitiveness with team members
B confrontational style
C diplomacy and tact
D impatience
Question #34
A solving problems for the protégé
B avoiding a personal friendship with the protégé
C coaxing the protégé into potentially harmful situations
D sharing a challenging assignment with the protégé
Question #35
A are late bloomers in their career.
B conduct serious negotiations over lunch.
C dislike most people.
D promote the growth of others.
Question #36
A are willing to endure pain to receive the right reward.
B bet on the outcomes of a situation.
C strive to receive bigger rewards than others.
D want to maximize gain and minimize loss.
Question #37
A collecting company souvenirs is a popular hobby.
B most workers are greedy.
C the need for economic security and safety is strong.
D most workers feel they do not receive enough recognition.
Question #38
A desired behavior fades quickly.
B undesired behavior is sustained longer.
C undesired behavior fades quickly.
D desired behavior is sustained longer.
Question #39
A a spirit of excitement and adventure.
B a need to avoid pain.
C concern for the welfare of others.
D self-interest.
Question #40
A more caring about external rewards than getting the job done.
B engaged and committed.
C dissatisfied with their working conditions.
D thankful that they have a job.
