Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Midterm Exam
Below are the questions for the exam with the choices of answers:
Question #1
A interpersonal and technical skills.
B irrelevant and relevant skills.
C intellectual and mechanical skills.
D personal and job-related skills.
Question #2
A developing software for measuring employee attitudes.
B conducting an inventory of employee theft.
C being able to accurately interpret other people’s emotions.
D statistically analyzing employee turnover.
Question #3
A makes all the important decisions.
B provides most of the technical expertise needed by the team.
C is so laid back he or she is barely noticed.
D shares the leadership.
Question #4
A types of smiles might be offensive.
B key words might be unacceptable in the other culture.
C hair styles may offend people in the other culture.
D shades of finger nail paint might be offensive to members of another culture.
Question #5
A challenging faulty ideas.
B solving difficult problems.
C conducting research.
D achieving harmony.
Question #6
A factual
B clashes with the receiver’s mental set
C complex
D emotionally arousing
Question #7
A helps defuse hostility.
B takes some power away from leaders.
C is a good substitute for low wages.
D increases tension, thus preventing workers from becoming too relaxed.
Question #8
A whether or not it is appropriate to say “Thank you.”
B what type of physical touching is acceptable.
C to what extent your clothing should match that of the work associate from the other culture.
D whether or not a smile is appropriate.
Question #9
A dislike individual problem solving.
B attempt to avoid conformity.
C have feelings of inferiority.
D strive extra hard to achieve consensus (everyone accepts the decision).
Question #10
A cares about them enough to electronically record their conversation.
B dislikes being a supervisor.
C does not think they are very important.
D is on the fast track to the executive suite.
Question #11
A pursuing external rewards such as stock options.
B disciplining employees who are late for work.
C playing video games for a diversion.
D having a relentless drive to get work accomplished.
Question #12
A the highest placed girl in our company.”
B our vice president of marketing.”
C one of the best female minds in marketing.”
D our woman vice president of marketing.”
Question #13
A sending text messages to each other produced the best results.
B face-to-face communication was the most valuable for team purposes.
C nonverbal communication proved to be ineffective.
D talking in loud, abrasive tones facilitated group productivity.
Question #14
A had one-half the impact of the content of the message.
B was a determining factor in terms of whether the raters would even listen to the message.
C was irrelevant so long as it was not squeaky or too low.
D had twice the impact of the content of the message.
Question #15
A influencing and persuading others.
B controlling and giving orders.
C disciplining group members.
D taking care of business transactions.
Question #16
A respect and enjoy a wide range of cultural and individual differences.
B be able to joke about how others are different than you.
C tolerate and treat fairly people from many different groups.
D establish quotas for hiring and promoting minority group members.
Question #17
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A posture.
B facial expressions.
C interpersonal distance.
D gestures.
Question #18
A self-doubts.
B self-esteem.
C self-concept.
D self-monitoring.
Question #19
A the harassed person often feels powerful for being a victim.
B the harasser often has more formal power than the person harassed.
C sexual harassers are usually physically strong people.
D showing pornography in the workplace is usually done by powerful executives.
Question #20
A Sophia Possidon
B Sonia Passon
C Sofia Poseidon
D Sally Ponzu
Question #21
A use an emoticon symbolizing a frown in her e-mail.
B send an e-mail with a black border.
C send him or her an instant message with an urgent tag.
D deliver the message in person.
Question #22
A wants to increase both quality and quantity of the group’s output.
B tells the group that he likes some of what the group is accomplishing but not every thing.
C speaks mostly English and some Spanish during the meeting.
D arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
Question #23
A is intimidated with sexually-toned language.
B receives favorable treatment because of refusal to grant a sexual favor.
C loses out because of refusal to grant a sexual favor.
D gets even with harasser by harassing him or her.
Question #24
A be more alert.
B wind up sitting on the floor after a few minutes.
C be more charitable toward ineffective members.
D think that the meeting is not serious.
Question #25
A maintain a human presence while still making effective use of the technology.
B gain acceptance for the idea of presentation technology.
C get the projector to work without swearing.
D find one good joke to fit each slide.
Question #26
A repeat the spoken word.
B prevent the spoken word from being interpreted too literally.
C convey the feeling behind the message.
D clarify the spoken word.
Question #27
A Helping people get along better
B Human Resourcefulness in Business
C Human resource management
D Human Relations in Business
Question #28
A Welcome it.
B Ask that it be put in writing.
C Ask for clarification
D Loudly discourage its originator.
Question #29
A invite anybody you can find to be a friend or follower.
B blitz managers in the company with flattering messages.
C show loyalty by making gracious comments about your employer.
D lower your level of writing skills to that of the silliest bloggers.
Question #30
A low commitment to implementing the decision.
B political approaches to decision making.
C better acceptance of the decision.
D more rapid decisions than individual problem solving.
Question #31
A including your phone number on your business card and résumé.
B keeping the phone in a briefcase or handbag.
C continuous holding of the phone even when not in use.
D wearing only clothing that has a built-in pouch for a phone.
Question #32
A assertive-aggressive, and passive-assertive.
B interest-disinterest, and honest-dishonest.
C happy-unhappy, and extraversion-introversion.
D dominant-subordinate, and cold-warm.
Question #33
A help your leader lead.
B allow your leader to make a mistake.
C aim for leadership breakthroughs and minimize small acts of leadership.
D be self-confident enough to ignore feedback about your traits and behaviors.
Question #34
A market products to ethnic groups more effectively.
B move women and minorities into managerial positions more quickly.
C help employees deal more effectively with people of different cultures.
D achieve minority hiring quotas.
Question #35
A make jokes about the other person’s problems.
B disguise the criticism so it appears to be a compliment.
C criticize the person, not the work.
D criticize the work, not the person.
Question #36
A will most likely encounter barriers because trust is not valued in customer care.
B has a good chance of being received as intended.
C will most likely be received with defensiveness from associates who themselves are dishonest.
D is likely to be misunderstood because so few people in business are honest.
Question #37
A hesitancy in coming to a conclusion.
B distorted vision and impaired judgment.
C multiple analyses of the alternatives.
D an over-emphasis on rational analysis.
Question #38
A use your cell phone only when you have stopped your vehicle for a red light or stop sign.
B avoid using your cell phone for calls or text messaging.
C send the person with you a text message, just for fun.
D make repeated calls, using hands-free equipment.
Question #39
A size up the climate for communication.
B make the sender appear more impressive.
C know whether a message has been received and understood.
D prevent noise from taking place.
Question #40
A members of the same group behave approximately the same.
B many individuals have intellectual problems.
C members of the same group often behave quite differently.
D many individuals have personality problems.
