Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Midterm Exam
Below are the questions for the exam with the choices of answers:
Question #1
A personal and job-related skills.
B intellectual and mechanical skills.
C interpersonal and technical skills.
D irrelevant and relevant skills.
Question #2
A conducting an inventory of employee theft.
B statistically analyzing employee turnover.
C being able to accurately interpret other people’s emotions.
D developing software for measuring employee attitudes.
Question #3
A shares the leadership.
B makes all the important decisions.
C provides most of the technical expertise needed by the team.
D is so laid back he or she is barely noticed.
Question #4
A hair styles may offend people in the other culture.
B types of smiles might be offensive.
C key words might be unacceptable in the other culture.
D shades of finger nail paint might be offensive to members of another culture.
Question #5
A solving difficult problems.
B conducting research.
C achieving harmony.
D challenging faulty ideas.
Question #6
A complex
B clashes with the receiver’s mental set
C emotionally arousing
D factual
Question #7
A helps defuse hostility.
B takes some power away from leaders.
C is a good substitute for low wages.
D increases tension, thus preventing workers from becoming too relaxed.
Question #8
A whether or not it is appropriate to say “Thank you.”
B to what extent your clothing should match that of the work associate from the other culture.
C what type of physical touching is acceptable.
D whether or not a smile is appropriate.
Question #9
A have feelings of inferiority.
B attempt to avoid conformity.
C strive extra hard to achieve consensus (everyone accepts the decision).
D dislike individual problem solving.
Question #10
A does not think they are very important.
B is on the fast track to the executive suite.
C dislikes being a supervisor.
D cares about them enough to electronically record their conversation.
Question #11
A having a relentless drive to get work accomplished.
B playing video games for a diversion.
C pursuing external rewards such as stock options.
D disciplining employees who are late for work.
Question #12
A our vice president of marketing.”
B our woman vice president of marketing.”
C the highest placed girl in our company.”
D one of the best female minds in marketing.”
Question #13
A talking in loud, abrasive tones facilitated group productivity.
B nonverbal communication proved to be ineffective.
C face-to-face communication was the most valuable for team purposes.
D sending text messages to each other produced the best results.
Question #14
A was a determining factor in terms of whether the raters would even listen to the message.
B had one-half the impact of the content of the message.
C had twice the impact of the content of the message.
D was irrelevant so long as it was not squeaky or too low.
Question #15
A disciplining group members.
B influencing and persuading others.
C taking care of business transactions.
D controlling and giving orders.
Question #16
A establish quotas for hiring and promoting minority group members.
B respect and enjoy a wide range of cultural and individual differences.
C tolerate and treat fairly people from many different groups.
D be able to joke about how others are different than you.
Question #17
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A gestures.
B posture.
C interpersonal distance.
D facial expressions.
Question #18
A self-esteem.
B self-monitoring.
C self-concept.
D self-doubts.
Question #19
A the harasser often has more formal power than the person harassed.
B showing pornography in the workplace is usually done by powerful executives.
C the harassed person often feels powerful for being a victim.
D sexual harassers are usually physically strong people.
Question #20
A Sally Ponzu
B Sofia Poseidon
C Sonia Passon
D Sophia Possidon
Question #21
A use an emoticon symbolizing a frown in her e-mail.
B send him or her an instant message with an urgent tag.
C send an e-mail with a black border.
D deliver the message in person.
Question #22
A wants to increase both quality and quantity of the group’s output.
B arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
C tells the group that he likes some of what the group is accomplishing but not every thing.
D speaks mostly English and some Spanish during the meeting.
Question #23
A gets even with harasser by harassing him or her.
B loses out because of refusal to grant a sexual favor.
C receives favorable treatment because of refusal to grant a sexual favor.
D is intimidated with sexually-toned language.
Question #24
A think that the meeting is not serious.
B wind up sitting on the floor after a few minutes.
C be more charitable toward ineffective members.
D be more alert.
Question #25
A find one good joke to fit each slide.
B get the projector to work without swearing.
C maintain a human presence while still making effective use of the technology.
D gain acceptance for the idea of presentation technology.
Question #26
A clarify the spoken word.
B convey the feeling behind the message.
C prevent the spoken word from being interpreted too literally.
D repeat the spoken word.
Question #27
A Human Relations in Business
B Human resource management
C Human Resourcefulness in Business
D Helping people get along better
Question #28
A Welcome it.
B Loudly discourage its originator.
C Ask that it be put in writing.
D Ask for clarification
Question #29
A show loyalty by making gracious comments about your employer.
B blitz managers in the company with flattering messages.
C lower your level of writing skills to that of the silliest bloggers.
D invite anybody you can find to be a friend or follower.
Question #30
A political approaches to decision making.
B low commitment to implementing the decision.
C better acceptance of the decision.
D more rapid decisions than individual problem solving.
Question #31
A wearing only clothing that has a built-in pouch for a phone.
B keeping the phone in a briefcase or handbag.
C including your phone number on your business card and résumé.
D continuous holding of the phone even when not in use.
Question #32
A happy-unhappy, and extraversion-introversion.
B assertive-aggressive, and passive-assertive.
C dominant-subordinate, and cold-warm.
D interest-disinterest, and honest-dishonest.
Question #33
A be self-confident enough to ignore feedback about your traits and behaviors.
B help your leader lead.
C allow your leader to make a mistake.
D aim for leadership breakthroughs and minimize small acts of leadership.
Question #34
A achieve minority hiring quotas.
B move women and minorities into managerial positions more quickly.
C market products to ethnic groups more effectively.
D help employees deal more effectively with people of different cultures.
Question #35
A criticize the work, not the person.
B criticize the person, not the work.
C disguise the criticism so it appears to be a compliment.
D make jokes about the other person’s problems.
Question #36
A will most likely encounter barriers because trust is not valued in customer care.
B is likely to be misunderstood because so few people in business are honest.
C has a good chance of being received as intended.
D will most likely be received with defensiveness from associates who themselves are dishonest.
Question #37
A hesitancy in coming to a conclusion.
B multiple analyses of the alternatives.
C distorted vision and impaired judgment.
D an over-emphasis on rational analysis.
Question #38
A use your cell phone only when you have stopped your vehicle for a red light or stop sign.
B make repeated calls, using hands-free equipment.
C avoid using your cell phone for calls or text messaging.
D send the person with you a text message, just for fun.
Question #39
A prevent noise from taking place.
B size up the climate for communication.
C know whether a message has been received and understood.
D make the sender appear more impressive.
Question #40
A members of the same group often behave quite differently.
B many individuals have personality problems.
C many individuals have intellectual problems.
D members of the same group behave approximately the same.
