Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Chapter 3 and 4 Quiz
Below are the questions for the exam with the choices of answers:
Question #1
A will most likely be received with defensiveness from associates who themselves are dishonest.
B has a good chance of being received as intended.
C is likely to be misunderstood because so few people in business are honest.
D will most likely encounter barriers because trust is not valued in customer care.
Question #2
A clashes with the receiver’s mental set
B factual
C emotionally arousing
D complex
Question #3
A dislikes being a supervisor.
B is on the fast track to the executive suite.
C cares about them enough to electronically record their conversation.
D does not think they are very important.
Question #4
A was a determining factor in terms of whether the raters would even listen to the message.
B was irrelevant so long as it was not squeaky or too low.
C had one-half the impact of the content of the message.
D had twice the impact of the content of the message.
Question #5
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A gestures.
B facial expressions.
C interpersonal distance.
D posture.
Question #6
A speaks mostly English and some Spanish during the meeting.
B tells the group that he likes some of what the group is accomplishing but not every thing.
C wants to increase both quality and quantity of the group’s output.
D arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
Question #7
A convey the feeling behind the message.
B repeat the spoken word.
C prevent the spoken word from being interpreted too literally.
D clarify the spoken word.
Question #8
A are likely to compete to dominate.
B presume a relationship of equals.
C emphasize nonverbal rather than verbal communication.
D are likely to compete to subordinate.
Question #9
A happy-unhappy, and extraversion-introversion.
B dominant-subordinate, and cold-warm.
C assertive-aggressive, and passive-assertive.
D interest-disinterest, and honest-dishonest.
Question #10
A know whether a message has been received and understood.
B prevent noise from taking place.
C make the sender appear more impressive.
D size up the climate for communication.
