Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Chapter 3 and 4 Quiz
Below are the questions for the exam with the choices of answers:
Question #1
A will most likely be received with defensiveness from associates who themselves are dishonest.
B will most likely encounter barriers because trust is not valued in customer care.
C is likely to be misunderstood because so few people in business are honest.
D has a good chance of being received as intended.
Question #2
A factual
B complex
C clashes with the receiver’s mental set
D emotionally arousing
Question #3
A dislikes being a supervisor.
B does not think they are very important.
C is on the fast track to the executive suite.
D cares about them enough to electronically record their conversation.
Question #4
A had twice the impact of the content of the message.
B was a determining factor in terms of whether the raters would even listen to the message.
C was irrelevant so long as it was not squeaky or too low.
D had one-half the impact of the content of the message.
Question #5
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A facial expressions.
B gestures.
C posture.
D interpersonal distance.
Question #6
A speaks mostly English and some Spanish during the meeting.
B tells the group that he likes some of what the group is accomplishing but not every thing.
C arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
D wants to increase both quality and quantity of the group’s output.
Question #7
A clarify the spoken word.
B repeat the spoken word.
C prevent the spoken word from being interpreted too literally.
D convey the feeling behind the message.
Question #8
A are likely to compete to dominate.
B emphasize nonverbal rather than verbal communication.
C are likely to compete to subordinate.
D presume a relationship of equals.
Question #9
A assertive-aggressive, and passive-assertive.
B dominant-subordinate, and cold-warm.
C happy-unhappy, and extraversion-introversion.
D interest-disinterest, and honest-dishonest.
Question #10
A size up the climate for communication.
B make the sender appear more impressive.
C know whether a message has been received and understood.
D prevent noise from taking place.
