Chapter 01 Quiz

A  False

B  True

A  True

B  False

A  False

B  True

A  True

B  False

A  True

B  False

A  False

B  True

A  False

B  True

A  True

B  False

A  False

B  True

A  False

B  True

A  avoiding smiling and eye contact because these behaviors may not be their cultural norms

B  incorporating jargon and regional dialects to encourage them to adopt your communication style

C  using simple English

D  speaking very slowly and loudly to improve their comprehension

A  practicing empathy

B  increasing communication barriers in virtual work groups

C  encouraging ethnocentrism

D  emphasizing nonverbal differences

A  stereotyping

B  a cultural norm

C  tolerance

D  ethnocentrism

A  democracy

B  ethnocentrism

C  time orientation

D  idealism

A  Group membership is valued by individuals in low-context cultures.

B  Communicators in low-context cultures prefer indirect verbal interaction.

C  Communicators in low-context cultures assume listeners do not need much background information.

D  Individuals in low-context cultures tend to be logical, analytical, and action oriented.

A  Diversity

B  Ethnocentrism

C  Tolerance

D  Culture

A  end the meeting

B  politely seek additional information by saying, “I’m not sure that you really agree with my ideas. Do you have a suggestion to improve them?”

C  take Brittany aside and tell her to keep her negative behavior to herself

D  sarcastically thank Brittany for her support

A  Intimate zone

B  Public zone

C  Social zone

D  Personal zone

A  Nonverbal communication includes only intended behaviors.

B  The meanings of nonverbal behaviors are universal among all cultures.

C  When verbal and nonverbal messages conflict, receivers put more faith in the verbal messages.

D  The context of a communication setting can greatly affect the meaning of any nonverbal behavior.

A  Keeping an open mind

B  Controlling her surroundings

C  Establishing a receptive mind-set

A  Nonverbal distraction

B  Psychological barrier

C  Physical barrier

D  Grandstanding

A  Most people are good listeners.

B  We spend more time listening on the job than reading, writing, or speaking.

C  We misinterpret, misunderstand, or change very little of what we hear.

D  Most individuals remember at least three quarters of what they hear.

A  an expansion of management

B  an increase in social media and changing communication technologies

C  a decreased emphasis on ethics

D  a reduction in global competition

A  Writing skills are important for only managers and top executives.

B  Digital business messages such as e-mails, tweets, and instant messages do not need to be as clear or professional as other forms of business correspondence.

C  Messages written in today’s workplace are intended for only internal audiences.

D  Today’s workers will be expected to write a variety of messages using many electronic technologies.

A  problem-solving

B  computer

C  conflict resolution

D  communication