Navigation » List of Schools » Glendale Community College » Business Administration » Busad 106 – Written Business Communication » Fall 2021 » Quiz 2 Chapter 5 to 8
Below are the questions for the exam with the choices of answers:
Question #1
A asynchronous
B low empathy
C intrapersonal
D synergized
Question #2
A Readers are likely to be distracted by bullets and numberings in documents.
B Visual appeal should be the first consideration for all written business communications.
C Documents with too much text and not enough white space look daunting or cluttered.
D You should avoid using headings in information rich and complex messages.
Question #3
A avoid using headings in a complex message.
B use wordy prepositional phrases in heading.
C make sure the headings accurately convey the contents of a section.
D use different font styles and formatting for different headings.
Question #4
A The message is more concise because those are brief phrases.
B The message is less precise because it contains figurative, not literal, meanings.
C The message is less precise because it lacks a specific subject and it is less wordy.
D The message is more active because the second word is a verb.
Question #5
A the passive voice.
B parallel language.
C passive verbs.
D figures of speech.
Question #6
A planning.
B defusing.
C reinterpretation.
D coordination.
Question #7
A Checking your messages once a week and using an automated message to indicate such.
B Checking your messages at the end of the day.
C Checking your messages just two to four times a day.
D Checking your messages once an hour.
Question #8
A IM style does not affect professional reputation.
B Nonstandard language is inappropriate for office communication.
C Take cues from your correspondent’s messaging style.
D Emoticons are a good way to break the ice in business situations.
Question #9
A Set up an automated response to say that you are out of town.
B Log off the system so that the sender will assume you are offline.
C Reply immediately to explain how soon you can respond in full.
D Inform the sender that you are busy and cannot reply straightaway.
Question #10
A spoken communication
B texting
C written message
D email
Question #11
A To help the members of a company or organization do better work.
B To focus on specific topics and areas of expertise.
C To create a distinctive brand for a company or organization.
D To store all of a team’s communication in a single place.
Question #12
A causes distractions from work and too much socializing.
B increases the time taken to market new products.
C result in extensive business travel resources.
D make it difficult to develop creative approaches to solving business problems.
Question #13
A Productivity drops by almost 40 percent.
B Productivity increases by 80 percent.
C Productivity remains the same.
D Productivity increases by 40 percent.
Question #14
A wiki
B meta
C blog
D public
Question #15
A 5 to 15 seconds
B less than 1 second
C 30 -45 seconds
D 20 to 30 seconds
Question #16
A replace a prepositional phrase with a verb.
B Eliminate the passive voice.
C remove empty phrases.
D start with “It is” or There are.”
Question #17
A People tend to think in doer-action-object pattern.
B The active voice diverts attention from the doer.
C People tend to sound bossy when using the passive voice.
D The active voice is best when you do not want to attribute blame.
Question #18
A 15 words.
B 8 words.
C 20 words.
D 25 words.
Question #19
A Framework
B Layout
C Tone.
D Structure
Question #20
A in the inductive approach, the order of the supporting ideas is unimportant.
B in the inductive approach, the supporting reasons are placed before the primary message.
C in the deductive approach, positions are based on assumptions, not facts.
D in the deductive approach, the supporting reasons follow the call to action.
Question #21
A Vern has a logical mind that generally sees issues as linear, step-by-step processes.
B Will has a knack for explaining complex issues in a clear, understandable way.
C Sonia usually bases her ideas on a single, very popular, human resource journal.
D Alexia is the fastest writer in the department and can whip out a draft in no time.
Question #22
A Pat addressed the needs of her audience in the memo.
B Pat spent a long time planning before she started to write.
C Pat spent a long time planning before she started to write.
D Pat drew primarily on her own opinions and expertise.
Question #23
A Adopt a message-centered approach.
B Do a last minute review of his or her work.
C Spend more time planning than writing.
D Complete audience analysis while writing.
Question #24
A Setting a positive and other-oriented tone.
B Double-checking everything.
C Identifying the primary message and key points.
D Sending the message to be proofread.