Adaptive Quiz Chapter 1

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Question #1

Successful managers enact three types of roles. When it comes to decisional roles, the primary goal is to

A analyze data.

B reflect an interaction.

C process information.

D solve a problem.

Question #2

Sam is proficient in both technical and conceptual skills. However, he has very low levels of emotional intelligence. What do you predict will happen during Sam’s career?

A Sam will have long-term success in lower-level management.

B Sam will have long-term success in top-level management.

C Sam will have long-term success in middle-level management.

D Sam will not have long-term success at any level of management.

Question #3

Mario is a successful middle-level manager. Recently, while leading a project, Mario was unable to handle some of the unstructured problems that arose and to work through the potential implications of different solutions. As Mario’s mentor, what do you recommend he improve in order to prepare for a top management role?

A commitment to lifelong learning

B technical skills

C emotional intelligence

D conceptual skills

Question #4

Alan is a new manager with very strong interests in the details of his field. He spends great amounts of time studying tasks and procedures related to his area of expertise. When it comes to broader, analytical thinking or integrative problem solving, Alan tends to lose interest. In your estimation, what is your prediction for Alan’s career?

A Alan will thrive as a top-level manager.

B Alan will seek out higher positions of management.

C Alan will become bored in his current position.

D Alan will thrive as a lower-level manager.

Question #5

What is an advantage of building social capital?

A Your staff will be obedient.

B Others will admire you.

C You can get things done.

D The cost of labor declines.

Question #6

To build social capital as broadly as possible, what is the most effective strategy a manager should follow?

A seeking input from team members

B developing emotional intelligence

C maintaining relationships with peers

D networking with customers, suppliers, and community representatives

Question #7

A bank is developing a new Internet portal and has a number of promising candidates to lead the project. Whom do you recommend for the position of project manager?

A Patsy is highly skilled at explaining what needs to be done.

B Mable is able to inspire commitment and encourage mutual support.

C Dick is a grand networker, able to find talent as needed.

D Johan is unusually creative at solving problems as they arise.

Question #8

As a part of Will’s job at a foundation, he is expected to build a broad portfolio of social capital. Which strategy would best serve Will in this goal?

A focusing on the development of self-awareness

B voting in board of directors elections

C networking with customers, suppliers, and community representatives

D maintaining relationships with peers

Question #9

Justine is a supervisor for GreenTech, Inc. and is looking forward to a promotion. Which level of management best represents Justine’s next position?

A top management

B middle management

C first-line management

D executive management

Question #10

Managers today must meet multiple and changing expectations. Which manager will most likely be successful in meeting these challenges?

A a manager who helps and supports operating workers

B a manager who gives specific, direct orders for subordinates to follow

C a manager who regularly reports to his or her supervisor

D a manager who penalizes workers who do not meet set productivity goals

Question #11

Scott has a great deal of opportunity to make decisions in his current job; and he enjoys the support his managers offer to help him do his job well. Which best describes the type of company Scott works for?

A a company where accountability flows upward

B a company with a low QWL environment

C a company with a pyramid approach

D a company with an upside-down pyramid approach

Question #12

In an organization with the upside-down pyramid mindset, management is most effective if it aims to be

A supportive and respectful.

B accountable and performance-focused.

C decisive and supportive.

D accountable and driven.

Question #13

The manager who will have the most success dealing with shifting expectations is the one who

A regularly reports to his or her supervisor.

B gives specific, direct orders for subordinates to follow.

C helps and supports operating workers.

D fills in the gaps when workers fall short.

Question #14

Sam is discussing his dreams when he says, “I can’t wait until I’m in top management—then I won’t have to be accountable to anybody but myself!” Which of the following replies would you propose to Sam?

A That’s not true, top managers are accountable to their employees.

B That’s true, top managers can pursue their dreams without many constraints.

C That’s true, top managers are only accountable to their closest mentors.

D That’s not true, top managers are held accountable by boards of directors.

Question #15

An employee concerned about how an organization is being run could appeal to the board of directors. Which responsibility does the board of directors have?

A governance

B accountability

C leadership

D supervising

Question #16

Inputs measure ________, while ________ is measured by outputs.

A effectiveness; efficiency

B teamwork; productivity

C productivity; teamwork

D efficiency; effectiveness

Question #17

Adding value to the original inputs through operations is a requirement for

A marketing the organization.

B earning profits.

C hiring labor.

D increasing efficiency.

Question #18

Executives at XYZ Industries are committed to drawing upon the full knowledge, experience, and commitment of all members of the organization. These executives recognize the

A importance of valuing human capital.

B expectations of the new workforce.

C demise of “command and control.”

D need for increased teamwork.

Question #19

What is an example of teamwork?

A providing good training

B de-emphasizing hierarchy

C clarifying job roles

D following policy exactly

Question #20

Performance efficiency is

A an input measure of resource cost associated with goal accomplishment.

B an output measure of task or goal accomplishment.

C the quantity and quality of work performance with resource utilization considered.

D the quantity and quality of work performance without resource utilization considered.

Question #21

Performance effectiveness measures include

A goal accomplishment.

B transformation speed.

C resource quality.

D technological contribution.

Question #22

_______ is an input measure of resource cost associated with goal accomplishment.

A Performance efficiency

B Productivity

C Transformation process

D Performance effectiveness

Question #23

________ is the quantity and quality of work performance, with resource utilization considered.

A The transformation process

B Performance effectiveness

C Productivity

D Performance efficiency

Question #24

What percentage of organizations are open systems?

A 100%

B 50%

C 27%

D 83%

Question #25

Performance effectiveness is a(n) __________ measure of task performance, while performance efficiency is a(n) __________ measure of task performance.

A productivity; resource

B output; input

C input; output

D input; productivity

Question #26

Networking is important for

A goals and resources.

B communication and coordination.

C effectiveness.

D cost and control.

Question #27

Embracing diversity within an organization, rather than simply “meeting quotas” may allow the organization to achieve which benefit?

A creating new opportunities to improve performance

B improving corporate governance

C attracting more knowledge workers

D building new global markets

Question #28

Your company is considering global sourcing of labor and components for a new product. A local newspaper learns of the plan and sends someone to interview you about the ethics of this move. What is one ethical consideration that you should address?

A unstable exchange rates

B wages and work conditions in the host country

C problems with international trade agreements

D lack of skilled workers in the host country

Question #29

One of your staff, Raj, is widely recognized within the company for expertise with job-relevant tasks and capabilities. As Raj’s manager, what would you recommend he improve in order to further differentiate his talents from those of his peers?

A moral leadership

B self-management skills

C personal brand

D commitment

Question #30

A business consultant has advised your company to consider global sourcing and increased use of part-time workers. What is the likely benefit to your company if you adopt this advice?

A better corporate governance

B new market opportunities

C increased diversity

D reduced staffing costs

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Adaptive Quiz Chapter 1

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