Quiz 2

A  FALSE

B  TRUE

A  Bookkeeping

B  Cashier’s station/cage

C  Accounting

D  Surveillance and Security

E  All of the above

A  Roulette

B  Blackjack (21)

C  Craps

D  Poker

E  All of the above

A  TRUE

B  FALSE

A  all the above

B  Excursion travel

C  Niche travel

D  Charter travel

E  Incentive travel

A  Know the people.

B  Blend the three together to best meet the desired goals for all.

C  Know your product

D  All the above

E  Know yourself.

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Opportunities: The positive outcomes that may occur beyond the control of the organization.

B  Threats: The negative outcomes that may occur beyond the control of the organization.

C  Weaknesses: The negative attributes of the organization.

D  Strengths: The positive attributes of the organization.

E  All of the above

A  General public

B  Associations

C  Social, military education, religious, fraternal (SMERF)

D  Corporate

E  All the above

A  Special events: children’s, cultural, sporting, themed, tours, music productions.

B  Conference: Meeting, typically for specialty area to discuss advances.

C  Retreat: Less formal, typically smaller in size and at a location remote from business offices.

D  Convention: Meeting of delegates, cyclical scheduling, and general sessions for all attendees and breakouts for smaller subgroups, often includes tradeshow/exhibition vendors displaying goods and services of a specific trade.

E  All of the above

A  Assess quality

B  Monitor weaknesses

C  Predict outcomes and plan success

D  Assess the environment

E  All of the above

A  This could be an once-in-a-lifetime event for the participants.

B  All the above

C  All of the work will commence within a few hours to a few days.

D  Tens of hundreds of thousands of dollars may go into the event.

E  It typically happens once and cannot be redone.

A  Walking

B  Running

C  Examining

A  Concierge

B  HR

C  Housekeeping

A  FALSE

B  TRUE

A  Ask how everything was during their stay.

B  Ask how everything was during their stay.

C  Ask if they need directions.

D  Ask how everything was during their stay.

E  All the above

A  Ensure that everything is posted to the folio.

B  All the above

C  Ask the room number.

D  Ask if there were any recent charges that may have been posted.

E  Greet the guest with a smile and a warm welcome.

A  All the above

B  Ask for a credit card for incidentals.

C  Establish the form of payment.

D  Greet the guest with a smile and a warm welcome.

E  Verify name and check identification.

A  Continental Plan (CP): Includes sleeping room, and only a continental breakfast

B  American Plan (AP): Includes sleeping room, breakfast, lunch, and dinner

C  Modified American Plan (MAP): includes sleeping room, breakfast, and their choice of one other meal – typically dinner.

D  European Plan (EP): Includes sleeping room only. No meal plan is included.

E  All of the above

A  Luggage went to the wrong room

B  Long lines at the Front Desk

C  Room rate is wrong

D  Uncleaned room

E  All of the above

A  Missed guests’ needs

B  Impolite guests

C  Wrong key or nonworking key

D  Missing reservation

E  All of the above

A  Encounters everyone

B  Must be great with people

C  Must be great with people

D  Must be able to handle laborious work with ease

E  All of the above

A  Transporting/storing/receiving luggage

B  Greeting the guest as they enter the property

C  Acting as valet, and directing cabs

D  Acting as concierge/problem solver

E  All of the above

A  Front Desk

B  Rooms

C  Housekeeping

D  Food

E  All of the above