Quiz 2

A  FALSE

B  TRUE

A  Bookkeeping

B  Surveillance and Security

C  Accounting

D  Cashier’s station/cage

E  All of the above

A  Roulette

B  Craps

C  Blackjack (21)

D  Poker

E  All of the above

A  TRUE

B  FALSE

A  Excursion travel

B  all the above

C  Incentive travel

D  Charter travel

E  Niche travel

A  Know the people.

B  Know your product

C  Blend the three together to best meet the desired goals for all.

D  All the above

E  Know yourself.

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Threats: The negative outcomes that may occur beyond the control of the organization.

B  Weaknesses: The negative attributes of the organization.

C  Strengths: The positive attributes of the organization.

D  Opportunities: The positive outcomes that may occur beyond the control of the organization.

E  All of the above

A  All the above

B  Corporate

C  Social, military education, religious, fraternal (SMERF)

D  Associations

E  General public

A  Retreat: Less formal, typically smaller in size and at a location remote from business offices.

B  Conference: Meeting, typically for specialty area to discuss advances.

C  Convention: Meeting of delegates, cyclical scheduling, and general sessions for all attendees and breakouts for smaller subgroups, often includes tradeshow/exhibition vendors displaying goods and services of a specific trade.

D  Special events: children’s, cultural, sporting, themed, tours, music productions.

E  All of the above

A  Monitor weaknesses

B  Predict outcomes and plan success

C  Assess quality

D  Assess the environment

E  All of the above

A  Tens of hundreds of thousands of dollars may go into the event.

B  All the above

C  All of the work will commence within a few hours to a few days.

D  It typically happens once and cannot be redone.

E  This could be an once-in-a-lifetime event for the participants.

A  Running

B  Walking

C  Examining

A  Housekeeping

B  Concierge

C  HR

A  TRUE

B  FALSE

A  All the above

B  Ask how everything was during their stay.

C  Ask if they need directions.

D  Ask how everything was during their stay.

E  Ask how everything was during their stay.

A  Ask the room number.

B  Ensure that everything is posted to the folio.

C  Ask if there were any recent charges that may have been posted.

D  All the above

E  Greet the guest with a smile and a warm welcome.

A  All the above

B  Ask for a credit card for incidentals.

C  Greet the guest with a smile and a warm welcome.

D  Establish the form of payment.

E  Verify name and check identification.

A  European Plan (EP): Includes sleeping room only. No meal plan is included.

B  Continental Plan (CP): Includes sleeping room, and only a continental breakfast

C  Modified American Plan (MAP): includes sleeping room, breakfast, and their choice of one other meal – typically dinner.

D  American Plan (AP): Includes sleeping room, breakfast, lunch, and dinner

E  All of the above

A  Luggage went to the wrong room

B  Uncleaned room

C  Long lines at the Front Desk

D  Room rate is wrong

E  All of the above

A  Missing reservation

B  Missed guests’ needs

C  Impolite guests

D  Wrong key or nonworking key

E  All of the above

A  Must be able to handle laborious work with ease

B  Must be great with people

C  Must be great with people

D  Encounters everyone

E  All of the above

A  Acting as concierge/problem solver

B  Greeting the guest as they enter the property

C  Transporting/storing/receiving luggage

D  Acting as valet, and directing cabs

E  All of the above

A  Rooms

B  Food

C  Front Desk

D  Housekeeping

E  All of the above