Quiz 2

A  TRUE

B  FALSE

A  Cashier’s station/cage

B  Bookkeeping

C  Surveillance and Security

D  Accounting

E  All of the above

A  Poker

B  Blackjack (21)

C  Craps

D  Roulette

E  All of the above

A  FALSE

B  TRUE

A  Incentive travel

B  Excursion travel

C  Charter travel

D  Niche travel

E  all the above

A  Blend the three together to best meet the desired goals for all.

B  Know your product

C  Know the people.

D  Know yourself.

E  All the above

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Opportunities: The positive outcomes that may occur beyond the control of the organization.

B  Strengths: The positive attributes of the organization.

C  Weaknesses: The negative attributes of the organization.

D  Threats: The negative outcomes that may occur beyond the control of the organization.

E  All of the above

A  Associations

B  General public

C  All the above

D  Corporate

E  Social, military education, religious, fraternal (SMERF)

A  Special events: children’s, cultural, sporting, themed, tours, music productions.

B  Convention: Meeting of delegates, cyclical scheduling, and general sessions for all attendees and breakouts for smaller subgroups, often includes tradeshow/exhibition vendors displaying goods and services of a specific trade.

C  Retreat: Less formal, typically smaller in size and at a location remote from business offices.

D  Conference: Meeting, typically for specialty area to discuss advances.

E  All of the above

A  Assess quality

B  Predict outcomes and plan success

C  Monitor weaknesses

D  Assess the environment

E  All of the above

A  This could be an once-in-a-lifetime event for the participants.

B  All the above

C  It typically happens once and cannot be redone.

D  Tens of hundreds of thousands of dollars may go into the event.

E  All of the work will commence within a few hours to a few days.

A  Running

B  Walking

C  Examining

A  Housekeeping

B  Concierge

C  HR

A  TRUE

B  FALSE

A  All the above

B  Ask how everything was during their stay.

C  Ask if they need directions.

D  Ask how everything was during their stay.

E  Ask how everything was during their stay.

A  Greet the guest with a smile and a warm welcome.

B  Ask if there were any recent charges that may have been posted.

C  Ask the room number.

D  Ensure that everything is posted to the folio.

E  All the above

A  Greet the guest with a smile and a warm welcome.

B  Establish the form of payment.

C  Verify name and check identification.

D  All the above

E  Ask for a credit card for incidentals.

A  American Plan (AP): Includes sleeping room, breakfast, lunch, and dinner

B  Continental Plan (CP): Includes sleeping room, and only a continental breakfast

C  Modified American Plan (MAP): includes sleeping room, breakfast, and their choice of one other meal – typically dinner.

D  European Plan (EP): Includes sleeping room only. No meal plan is included.

E  All of the above

A  Long lines at the Front Desk

B  Luggage went to the wrong room

C  Room rate is wrong

D  Uncleaned room

E  All of the above

A  Missing reservation

B  Impolite guests

C  Missed guests’ needs

D  Wrong key or nonworking key

E  All of the above

A  Encounters everyone

B  Must be great with people

C  Must be great with people

D  Must be able to handle laborious work with ease

E  All of the above

A  Greeting the guest as they enter the property

B  Acting as valet, and directing cabs

C  Acting as concierge/problem solver

D  Transporting/storing/receiving luggage

E  All of the above

A  Rooms

B  Housekeeping

C  Food

D  Front Desk

E  All of the above