Final Exam

A  form a diversity plan.

B  anonymously generate ideas.

C  develop a synergy agenda.

D  generate sales.

E  cut costs and increase efficiency.

A  Create safe channels for employees to air their concerns before going online.

B  Explain what is considered illegal.

C  Encourage employees to post honest, bold, and even unpopular decisions.

D  Clarify what is confidential.

E  Align social policy with the organization’s culture.

A  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

B  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

C  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

D  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

E  Use downtime during business travel to network and make new contacts.

A  professional appearance

B  ability to communicate

C  manners

D  familiarity with social media

E  punctuality

A  sustainability

B  diversity

C  ethical standards

D  economic stagnation

E  globalization

A  agreeableness

B  conscientiousness

C  tolerance for ambiguity

D  emotional stability

E  extroversion

A  expert

B  legitimate

C  appearance

D  reward

E  coercive

A  aggressive growth

B  distinctive positioning

C  retrenchment

D  collaborative planning

E  strategic alliances

A  competitors, the community, and suppliers.

B  the board of directors, employees, and suppliers.

C  the board of directors, customers, and owners.

D  the board of directors, employees, and owners.

E  customers, families of employees, and employees.

A  economic

B  market

C  Demographic

D  political

E  social and political

A  analysis.

B  specification.

C  description.

D  rotation.

E  posting.

A  need to be changed.

B  are outdated.

C  are hurtful to others.

D  are equal to all other cultures.

E  are superior to all others.

A  goals

B  culture

C  ethics

D  plans

E  objectives

A  self-efficacy.

B  level of extroversion.

C  anxiety.

D  self-esteem.

E  tolerance for pain.

A  mission statement.

B  goals pact.

C  management pledge.

D  code of ethics.

E  belief statement.

A  the Social Security Act

B  Title VII of the Civil Rights Act

C  the Equal Pay Act

D  the Occupational Safety and Health Act

E  the Wagner Act

A  hygiene

B  growth

C  motivating

D  security

E  affiliation

A  stability strategy.

B  merger approach.

C  fixed plan.

D  defensive strategy.

E  growth strategy.

A  internal stakeholders.

B  task environment.

C  distribution network.

D  macroenvironment.

E  general environment.

A  forming

B  norming

C  storming

D  Performing

E  adjourning

A  physiological, financial, love, esteem, and self-actualization.

B  physiological, financial, love, and empowerment.

C  physiological, safety, love, esteem, and self-actualization.

D  financial, love, friends, and self-actualization.

E  food and shelter, companionship, ego, and self-actualization.

A  delegating.

B  situational control.

C  leading.

D  upkeep.

E  planning.

A  make employees dissatisfied with the present way of doing things.

B  reduce the barriers to change.

C  give employees the tools for change.

D  provide benchmarking results.

E  encourage and reinforce the desired change in the employees.

A  little or no feedback.

B  achievable.

C  challenging.

D  specific.

E  linked to an action plan.

A  balance sheet.

B  income statement.

C  expense budget.

D  capital expenditures budget.

E  cash flow statement.

A  compromising

B  forcing

C  accommodating

D  avoiding

E  collaborating

A  customer; the employees

B  task at hand; ethical standards

C  big picture; the necessary details

D  profits; employee satisfaction.

E  profitability; details you may be missing

A  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

B  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

C  Those over the age of 70 are significantly less likely to use any form of social media.

D  Men are less likely than women to indicate that they are unsure about an issue.

E  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

A  leader-member exchange

B  transactional

C  situational

D  shared

E  servant