Final Exam

A  develop a synergy agenda.

B  generate sales.

C  cut costs and increase efficiency.

D  anonymously generate ideas.

E  form a diversity plan.

A  Encourage employees to post honest, bold, and even unpopular decisions.

B  Create safe channels for employees to air their concerns before going online.

C  Align social policy with the organization’s culture.

D  Clarify what is confidential.

E  Explain what is considered illegal.

A  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

B  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

C  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

D  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

E  Use downtime during business travel to network and make new contacts.

A  punctuality

B  ability to communicate

C  manners

D  familiarity with social media

E  professional appearance

A  globalization

B  diversity

C  economic stagnation

D  sustainability

E  ethical standards

A  tolerance for ambiguity

B  emotional stability

C  conscientiousness

D  agreeableness

E  extroversion

A  coercive

B  legitimate

C  reward

D  expert

E  appearance

A  distinctive positioning

B  aggressive growth

C  retrenchment

D  collaborative planning

E  strategic alliances

A  the board of directors, employees, and suppliers.

B  customers, families of employees, and employees.

C  the board of directors, customers, and owners.

D  competitors, the community, and suppliers.

E  the board of directors, employees, and owners.

A  political

B  social and political

C  economic

D  Demographic

E  market

A  rotation.

B  specification.

C  description.

D  posting.

E  analysis.

A  need to be changed.

B  are outdated.

C  are superior to all others.

D  are hurtful to others.

E  are equal to all other cultures.

A  goals

B  culture

C  plans

D  objectives

E  ethics

A  self-esteem.

B  level of extroversion.

C  tolerance for pain.

D  anxiety.

E  self-efficacy.

A  mission statement.

B  goals pact.

C  belief statement.

D  code of ethics.

E  management pledge.

A  the Wagner Act

B  Title VII of the Civil Rights Act

C  the Equal Pay Act

D  the Social Security Act

E  the Occupational Safety and Health Act

A  growth

B  affiliation

C  hygiene

D  security

E  motivating

A  stability strategy.

B  merger approach.

C  defensive strategy.

D  growth strategy.

E  fixed plan.

A  general environment.

B  task environment.

C  internal stakeholders.

D  macroenvironment.

E  distribution network.

A  forming

B  storming

C  norming

D  Performing

E  adjourning

A  financial, love, friends, and self-actualization.

B  food and shelter, companionship, ego, and self-actualization.

C  physiological, financial, love, esteem, and self-actualization.

D  physiological, financial, love, and empowerment.

E  physiological, safety, love, esteem, and self-actualization.

A  delegating.

B  planning.

C  situational control.

D  leading.

E  upkeep.

A  give employees the tools for change.

B  encourage and reinforce the desired change in the employees.

C  provide benchmarking results.

D  make employees dissatisfied with the present way of doing things.

E  reduce the barriers to change.

A  challenging.

B  achievable.

C  little or no feedback.

D  linked to an action plan.

E  specific.

A  cash flow statement.

B  income statement.

C  capital expenditures budget.

D  expense budget.

E  balance sheet.

A  avoiding

B  accommodating

C  collaborating

D  compromising

E  forcing

A  profitability; details you may be missing

B  customer; the employees

C  task at hand; ethical standards

D  big picture; the necessary details

E  profits; employee satisfaction.

A  Men are less likely than women to indicate that they are unsure about an issue.

B  Those over the age of 70 are significantly less likely to use any form of social media.

C  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

D  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

E  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

A  leader-member exchange

B  situational

C  shared

D  transactional

E  servant