Final Exam

A  generate sales.

B  anonymously generate ideas.

C  cut costs and increase efficiency.

D  develop a synergy agenda.

E  form a diversity plan.

A  Create safe channels for employees to air their concerns before going online.

B  Clarify what is confidential.

C  Explain what is considered illegal.

D  Encourage employees to post honest, bold, and even unpopular decisions.

E  Align social policy with the organization’s culture.

A  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

B  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

C  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

D  Use downtime during business travel to network and make new contacts.

E  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

A  ability to communicate

B  manners

C  professional appearance

D  punctuality

E  familiarity with social media

A  ethical standards

B  economic stagnation

C  globalization

D  diversity

E  sustainability

A  emotional stability

B  tolerance for ambiguity

C  agreeableness

D  extroversion

E  conscientiousness

A  legitimate

B  reward

C  appearance

D  expert

E  coercive

A  strategic alliances

B  retrenchment

C  collaborative planning

D  distinctive positioning

E  aggressive growth

A  competitors, the community, and suppliers.

B  customers, families of employees, and employees.

C  the board of directors, customers, and owners.

D  the board of directors, employees, and suppliers.

E  the board of directors, employees, and owners.

A  social and political

B  political

C  Demographic

D  economic

E  market

A  specification.

B  analysis.

C  rotation.

D  posting.

E  description.

A  need to be changed.

B  are hurtful to others.

C  are equal to all other cultures.

D  are superior to all others.

E  are outdated.

A  objectives

B  goals

C  plans

D  ethics

E  culture

A  level of extroversion.

B  tolerance for pain.

C  self-esteem.

D  self-efficacy.

E  anxiety.

A  code of ethics.

B  belief statement.

C  management pledge.

D  goals pact.

E  mission statement.

A  the Social Security Act

B  Title VII of the Civil Rights Act

C  the Equal Pay Act

D  the Occupational Safety and Health Act

E  the Wagner Act

A  motivating

B  hygiene

C  security

D  growth

E  affiliation

A  merger approach.

B  defensive strategy.

C  growth strategy.

D  fixed plan.

E  stability strategy.

A  task environment.

B  distribution network.

C  general environment.

D  internal stakeholders.

E  macroenvironment.

A  Performing

B  adjourning

C  norming

D  storming

E  forming

A  financial, love, friends, and self-actualization.

B  physiological, financial, love, and empowerment.

C  food and shelter, companionship, ego, and self-actualization.

D  physiological, financial, love, esteem, and self-actualization.

E  physiological, safety, love, esteem, and self-actualization.

A  planning.

B  upkeep.

C  leading.

D  delegating.

E  situational control.

A  encourage and reinforce the desired change in the employees.

B  provide benchmarking results.

C  give employees the tools for change.

D  make employees dissatisfied with the present way of doing things.

E  reduce the barriers to change.

A  achievable.

B  linked to an action plan.

C  challenging.

D  little or no feedback.

E  specific.

A  cash flow statement.

B  balance sheet.

C  capital expenditures budget.

D  income statement.

E  expense budget.

A  collaborating

B  compromising

C  avoiding

D  accommodating

E  forcing

A  profits; employee satisfaction.

B  profitability; details you may be missing

C  big picture; the necessary details

D  customer; the employees

E  task at hand; ethical standards

A  Those over the age of 70 are significantly less likely to use any form of social media.

B  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

C  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

D  Men are less likely than women to indicate that they are unsure about an issue.

E  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

A  shared

B  transactional

C  servant

D  situational

E  leader-member exchange