Final Exam

A  form a diversity plan.

B  develop a synergy agenda.

C  generate sales.

D  cut costs and increase efficiency.

E  anonymously generate ideas.

A  Encourage employees to post honest, bold, and even unpopular decisions.

B  Create safe channels for employees to air their concerns before going online.

C  Align social policy with the organization’s culture.

D  Clarify what is confidential.

E  Explain what is considered illegal.

A  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

B  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

C  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

D  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

E  Use downtime during business travel to network and make new contacts.

A  ability to communicate

B  manners

C  professional appearance

D  punctuality

E  familiarity with social media

A  sustainability

B  ethical standards

C  globalization

D  diversity

E  economic stagnation

A  extroversion

B  agreeableness

C  emotional stability

D  conscientiousness

E  tolerance for ambiguity

A  appearance

B  legitimate

C  expert

D  reward

E  coercive

A  distinctive positioning

B  strategic alliances

C  retrenchment

D  collaborative planning

E  aggressive growth

A  the board of directors, customers, and owners.

B  the board of directors, employees, and suppliers.

C  customers, families of employees, and employees.

D  the board of directors, employees, and owners.

E  competitors, the community, and suppliers.

A  Demographic

B  political

C  social and political

D  market

E  economic

A  posting.

B  rotation.

C  analysis.

D  specification.

E  description.

A  are equal to all other cultures.

B  are hurtful to others.

C  are outdated.

D  need to be changed.

E  are superior to all others.

A  plans

B  objectives

C  ethics

D  goals

E  culture

A  tolerance for pain.

B  anxiety.

C  level of extroversion.

D  self-esteem.

E  self-efficacy.

A  code of ethics.

B  belief statement.

C  goals pact.

D  mission statement.

E  management pledge.

A  Title VII of the Civil Rights Act

B  the Wagner Act

C  the Equal Pay Act

D  the Social Security Act

E  the Occupational Safety and Health Act

A  hygiene

B  growth

C  affiliation

D  motivating

E  security

A  stability strategy.

B  growth strategy.

C  merger approach.

D  defensive strategy.

E  fixed plan.

A  general environment.

B  task environment.

C  macroenvironment.

D  internal stakeholders.

E  distribution network.

A  storming

B  adjourning

C  Performing

D  norming

E  forming

A  physiological, safety, love, esteem, and self-actualization.

B  food and shelter, companionship, ego, and self-actualization.

C  physiological, financial, love, and empowerment.

D  physiological, financial, love, esteem, and self-actualization.

E  financial, love, friends, and self-actualization.

A  upkeep.

B  delegating.

C  leading.

D  situational control.

E  planning.

A  provide benchmarking results.

B  make employees dissatisfied with the present way of doing things.

C  give employees the tools for change.

D  reduce the barriers to change.

E  encourage and reinforce the desired change in the employees.

A  specific.

B  challenging.

C  little or no feedback.

D  linked to an action plan.

E  achievable.

A  expense budget.

B  capital expenditures budget.

C  income statement.

D  cash flow statement.

E  balance sheet.

A  collaborating

B  accommodating

C  compromising

D  avoiding

E  forcing

A  profits; employee satisfaction.

B  big picture; the necessary details

C  customer; the employees

D  profitability; details you may be missing

E  task at hand; ethical standards

A  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

B  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

C  Men are less likely than women to indicate that they are unsure about an issue.

D  Those over the age of 70 are significantly less likely to use any form of social media.

E  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

A  leader-member exchange

B  transactional

C  shared

D  servant

E  situational