Final Exam

A  develop a synergy agenda.

B  cut costs and increase efficiency.

C  generate sales.

D  anonymously generate ideas.

E  form a diversity plan.

A  Clarify what is confidential.

B  Encourage employees to post honest, bold, and even unpopular decisions.

C  Explain what is considered illegal.

D  Align social policy with the organization’s culture.

E  Create safe channels for employees to air their concerns before going online.

A  Use downtime during business travel to network and make new contacts.

B  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

C  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

D  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

E  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

A  professional appearance

B  familiarity with social media

C  manners

D  punctuality

E  ability to communicate

A  globalization

B  economic stagnation

C  diversity

D  ethical standards

E  sustainability

A  emotional stability

B  extroversion

C  tolerance for ambiguity

D  conscientiousness

E  agreeableness

A  reward

B  appearance

C  legitimate

D  coercive

E  expert

A  strategic alliances

B  distinctive positioning

C  retrenchment

D  aggressive growth

E  collaborative planning

A  the board of directors, employees, and suppliers.

B  competitors, the community, and suppliers.

C  customers, families of employees, and employees.

D  the board of directors, customers, and owners.

E  the board of directors, employees, and owners.

A  market

B  economic

C  social and political

D  political

E  Demographic

A  specification.

B  rotation.

C  description.

D  posting.

E  analysis.

A  are hurtful to others.

B  are outdated.

C  are equal to all other cultures.

D  need to be changed.

E  are superior to all others.

A  plans

B  culture

C  ethics

D  goals

E  objectives

A  anxiety.

B  self-efficacy.

C  self-esteem.

D  level of extroversion.

E  tolerance for pain.

A  management pledge.

B  goals pact.

C  belief statement.

D  code of ethics.

E  mission statement.

A  the Occupational Safety and Health Act

B  the Equal Pay Act

C  the Wagner Act

D  the Social Security Act

E  Title VII of the Civil Rights Act

A  hygiene

B  growth

C  security

D  motivating

E  affiliation

A  growth strategy.

B  defensive strategy.

C  stability strategy.

D  merger approach.

E  fixed plan.

A  macroenvironment.

B  general environment.

C  internal stakeholders.

D  task environment.

E  distribution network.

A  Performing

B  adjourning

C  norming

D  forming

E  storming

A  financial, love, friends, and self-actualization.

B  physiological, financial, love, and empowerment.

C  food and shelter, companionship, ego, and self-actualization.

D  physiological, safety, love, esteem, and self-actualization.

E  physiological, financial, love, esteem, and self-actualization.

A  delegating.

B  upkeep.

C  situational control.

D  leading.

E  planning.

A  encourage and reinforce the desired change in the employees.

B  give employees the tools for change.

C  make employees dissatisfied with the present way of doing things.

D  provide benchmarking results.

E  reduce the barriers to change.

A  specific.

B  achievable.

C  little or no feedback.

D  linked to an action plan.

E  challenging.

A  income statement.

B  expense budget.

C  cash flow statement.

D  balance sheet.

E  capital expenditures budget.

A  accommodating

B  collaborating

C  avoiding

D  compromising

E  forcing

A  profitability; details you may be missing

B  profits; employee satisfaction.

C  big picture; the necessary details

D  customer; the employees

E  task at hand; ethical standards

A  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

B  Those over the age of 70 are significantly less likely to use any form of social media.

C  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

D  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

E  Men are less likely than women to indicate that they are unsure about an issue.

A  shared

B  transactional

C  leader-member exchange

D  situational

E  servant