Quiz 2

A  a process whereby two or more parties work toward an agreement.

B  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

C  a process that involves people disagreeing.

D  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

A  a type of conflict between two people.

B  conflict that takes place between different groups such as between different departments.

C  a process that involves people disagreeing.

D  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

A  excessive personal attacks

B  low individual stress

C  climate of distrust

D  employee feelings of being demeaned with resulting lower morale

A  Get the facts.

B  Listen more than you talk.

C  Overcome your fear.

D  Begin aggressively.

A  bartending

B  law enforcement

C  education

D  overnight gas station attendant

A  denying requests made by others

B  supervising others

C  caring for others

D  all of the above

A  avoidance

B  collaboration

C  accommodation

D  compromise

A  encouraging disagreement with no fear of reprisal.

B  creating competition between teams or individuals with a bonus for those with the best solution.

C  building clarity into the situation.

D  assigning someone to play devil’s advocate.

A  Conflict can paralyze an organization.

B  Conflict generally makes people uncomfortable.

C  Conflict is always problematic in an organization.

D  Conflict can lead to less than optimal performance.

A  avoidance.

B  compromise.

C  competition.

D  accommodation.

A  managers fail to delegate authority.

B  team members are willing to commit to a common goal.

C  teams are willing to cooperate with other teams.

D  management is willing to commit needed resources.

A  35-40 percent

B  25-30 percent

C  5-10 percent

D  15-20 percent

A  task force

B  virtual

C  product design

D  cross-functional

A  someone who is using blocking strategies

B  a task facilitator

C  a team leader

D  a relationship builder

A  rich minimalism

B  nouveau riche

C  compact clam

D  slim and sleek

A  Write a meaningful subject line and avoid attachments.

B  Identify yourself clearly in the first few lines and proofread.

C  Keep the message focused and readable and be kind-don’t flame.

D  Assume privacy but be careful in addressing your email so it reaches the right person.

A  members of a team change constantly.

B  team members operate in a social context.

C  team members lack authority.

D  team members are individually accountable for achieving team goals.

A  interpersonal communication / routine maintenance

B  downward communication / lateral communication

C  upward communication / downward communication

D  downward communication / upward communication

A  speak clearly

B  answer e-mails promptly

C  listen

D  filter out distractions

A  group cohesiveness needs to be improved.

B  consensus needs to be built.

C  people on the team aren’t getting along.

D  assignments are not clear or progress is slow.

A  willingness to let team members work on their own without asking them what they are doing and how the job is going.

B  being optimistic and generating positive energy.

C  integrity and honesty in communicating with team members.

D  being clear and consistent; letting members know what’s expected of them.

A  manager-led

B  cross-functional

C  virtual

D  product design

A  unit

B  team

C  department

D  group