Quiz 2

A  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

B  a process whereby two or more parties work toward an agreement.

C  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

D  a process that involves people disagreeing.

A  a type of conflict between two people.

B  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

C  conflict that takes place between different groups such as between different departments.

D  a process that involves people disagreeing.

A  excessive personal attacks

B  climate of distrust

C  low individual stress

D  employee feelings of being demeaned with resulting lower morale

A  Begin aggressively.

B  Overcome your fear.

C  Get the facts.

D  Listen more than you talk.

A  education

B  bartending

C  overnight gas station attendant

D  law enforcement

A  caring for others

B  denying requests made by others

C  supervising others

D  all of the above

A  avoidance

B  compromise

C  accommodation

D  collaboration

A  assigning someone to play devil’s advocate.

B  building clarity into the situation.

C  encouraging disagreement with no fear of reprisal.

D  creating competition between teams or individuals with a bonus for those with the best solution.

A  Conflict is always problematic in an organization.

B  Conflict generally makes people uncomfortable.

C  Conflict can lead to less than optimal performance.

D  Conflict can paralyze an organization.

A  avoidance.

B  accommodation.

C  compromise.

D  competition.

A  team members are willing to commit to a common goal.

B  management is willing to commit needed resources.

C  teams are willing to cooperate with other teams.

D  managers fail to delegate authority.

A  5-10 percent

B  35-40 percent

C  15-20 percent

D  25-30 percent

A  virtual

B  product design

C  cross-functional

D  task force

A  a team leader

B  someone who is using blocking strategies

C  a relationship builder

D  a task facilitator

A  rich minimalism

B  compact clam

C  slim and sleek

D  nouveau riche

A  Assume privacy but be careful in addressing your email so it reaches the right person.

B  Keep the message focused and readable and be kind-don’t flame.

C  Write a meaningful subject line and avoid attachments.

D  Identify yourself clearly in the first few lines and proofread.

A  team members are individually accountable for achieving team goals.

B  team members operate in a social context.

C  members of a team change constantly.

D  team members lack authority.

A  upward communication / downward communication

B  downward communication / lateral communication

C  downward communication / upward communication

D  interpersonal communication / routine maintenance

A  listen

B  answer e-mails promptly

C  filter out distractions

D  speak clearly

A  consensus needs to be built.

B  assignments are not clear or progress is slow.

C  people on the team aren’t getting along.

D  group cohesiveness needs to be improved.

A  integrity and honesty in communicating with team members.

B  being clear and consistent; letting members know what’s expected of them.

C  being optimistic and generating positive energy.

D  willingness to let team members work on their own without asking them what they are doing and how the job is going.

A  product design

B  virtual

C  cross-functional

D  manager-led

A  team

B  unit

C  group

D  department