Quiz Chapter 2 - Management 360
Which of the following is NOT a defining characteristic of Weber’s bureaucratic organization?
- careers based on merit
- formal rules and procedures
- clear division of labor
- impersonality
- flexible hierarchy of authority
Possible disadvantages of bureaucracy include all of the following EXCEPT:
- flexibility in handling problems
- empathy apathy
- flexibility in the face of shifting customer or client needs
- excessive paperwork or “red tape”
- resistance to change
Fayol’s principle that each person should receive orders from only one boss is called the _____.
- clear division of labor principle
- unity of command principle
- unity of direction principle
- hierarchy principle
- scalar chain principle
Learning organizations are characterized by which of the following core ingredients?
- all of these are correct
- mental models
- personal mastery
- shared vision
- systems thinking
A(n) _____ is a collection of interrelated parts working together for a purpose.
- system
- open system
- subsystem
- mixed system
- closed system
The need for biological maintenance (food, water, and physical well-being) is referred to as _____ needs, according to Maslow.
- safety
- social
- physiological
- esteem
- self-actualization
The well-regarded scholar Chris Argyris believes, like McGregor, that managers who treat people positively and as responsible adults will achieve the highest ________.
- absenteeism rate
- employee turnover
- self-fulfilling prophecy
- corporate ladder
- productivity
If Joanna’s manager wants to use her understanding of Maslow’s Theory of Human Needs to motivate Joanna’s behavior, which of the following is critical for the manager to remember?
- The Hawthorne effect principle, which describes the need for attention.
- The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied.
- The deficit principle, which states that satisfied needs remain motivators.
- None of these statements is true
- The progression principle, which states that all needs are activated at one time.
Fayol identifies five duties of management: foresight, organization, command, coordination, and _____.
- motivation
- planning
- organizing
- control
- leading
__________ pioneered the use of motion studies as a management tool.
- Max Weber
- Frederick Herzberg
- Abraham Maslow
- Mary Parker Follett and James D. Mooney
- Frank and Lillian Gilbreth
Quiz Chapter 2 Answers
1. 5
2. 3
3. 2
4. 1
5. 1
6. 3
7. 5
8. 2
9. 4
10. 5
