Quiz Chapter 12 - Management 360
Cultures common to groups of people with similar values and beliefs based on shared work responsibilities and personal characteristics are known as _____.
- Shared cultures
- Bi-cultures
- Organizational subcultures
- Multi-cultures
- Socializations
Managers who use the shared power strategy of planned change need _____ power, meaning that others positively identify with them.
- Punishment
- Reward
- Legitimate
- Referment
- Expertise
Observable culture, within an organization, includes all of the following EXCEPT:
- Core competency
- Heroes
- Corporate culture
- Business environment
- Core values
One reason why people may resist change is loss of control
- False
- True
The outer level of organizational culture that one sees and hears when walking around an organization is called the _____ culture; the inner level is the _____ culture.
- Core, observable
- Observable, core
- Global, local
- Business, corporate
- Corporate, business
The system of shared beliefs and values that shapes and guides the behavior of its members is called the organizational culture or the _______.
- Mission
- Core competency
- Corporate culture
- Observable values
- Business environment
What type of change bends and adjusts existing ways to improve performance?
- Top-down
- Transformational
- Bottom-up
- Refreezing
- Incremental
What type of change results in a major and comprehensive redirection of the organization?
- Evolutionary
- Transformational
- Reorganization
- Transitional
- Senior directive
When people engage in a collaborative process of identifying values, assumptions, and goals from which support for change will naturally emerge, it is known as which change strategy?
- Shared power
- Change resistance
- Change aversion
- Rational persuasion
- Force-coercion
Which change strategy is known to usually produce limited results because people respond out of fear of punishment or hope for a reward?
- Change
- Rational persuasion
- Shared power
- Refreezing
- Force-coercion
Quiz Chapter 12 Answers
1. 3
2. 4
3. 3
4.2
5. 2
6. 3
7. 5
8. 2
9. 1
10. 5
