Ch 7: Food and Beverage management applications process data related to back-of-the-house food service activities such as                                                                   

1. All the above
2. recipe management
3. sales analysis
4. menu management

Ch 7: A recipe management software application maintains the most important files in an automated restaurant system,  which include: 

1. All the above
2. ingredient file
3. recipe file
4. menu item file

Ch 7: Regarding Food and Beverage Management Applications, an ingredient File includes:

1. All the above
2. Ingredient code number
3. Ingredient description
4. Recipe unit cost

Ch 7: Regarding Food and Beverage Management Applications, a Recipe File does NOT contain standardized recipes for all menu items.

1. FALSE
2. TRUE

Ch 7: Regarding Food and Beverage Management Applications, a Menu Item File contains data for all period offerings and menu items sold.

1. TRUE
2. FALSE

Ch 7: Regarding Food and Beverage Management Applications, most automated service management applications sort and ______ (one word) data into timely, factual reports intended to help management answer significant questions to help manage profit, popular choices, menu pricing, and more.

1. Index
2. File
3. Sort

Ch 7: Regarding Food and Beverage Management Applications, “”menu engineering”” is a menu management application for ________ (one word) decisions regarding current and future menu pricing, design, and contents.

1. Evaluating
2. Index 
3. Filing                                                             

Ch 8: Regarding Sales and Catering Applications, automated sales records are a vital part of a hotel’s sales, and these records can be helpful in:

1. All the above
2. establishing new accounts
3. servicing existing accounts
4. generating repeat business

Ch 8: Regarding Sales and Catering Applications, an Automated sales office application can produce information on:

1. All the above
2. bookings and average room rates
3. accounts
4. market segments and sales staff productivity

Ch 8: Regarding Sales and Catering Applications, “Revenue Management” is sometimes called

1. yield management
2. loss
3. profit
4. business

Ch 8: Regarding Sales and Catering Applications, the following elements are typically included in a successful revenue management strategy: Group room sales, Transient room sales, and food-and-beverage sales.

1. TRUE
2. FALSE

Ch 8: Regarding Sales and Catering Applications, the “”Market Segment Report”” provides NO information regarding customer mix, which is necessary for effective forecasting by market segment.

1. FALSE
2. TRUE

Ch 8: Regarding Sales and Catering Applications, “”______ (one word only) statistic”” is the ratio of room revenue to potential room revenue.”                                        

1. yield
2. partial
3. complete

Ch 9: Hospitality Industry back office software packages vary according to need. The following is/are typical software package (s) found in a property management back office:              

1. All the above
2. Accounts receivable and Accounts payable
3. Payroll accounting and Inventory accounting
4. Purchasing and Financial reporting

Ch 9: The Accounts Receivables (A/R) software application typically performs the following function(s):        

1. All the above
2. Monitors collection activities and Monitors aging of account
3. Generates an audit report of accounts receivable transactions
4. Maintains account balances and Processing billing               

Ch 9: Accounts Payable (A/P) refers to ________ (one word only) the company incurs for merchandise, equipment, or other goods and services purchased with deferred (delayed) payments.

1. liabilities
2. assets
3. receivables
4. gifts

Ch 9: Accounts Receivables refers to obligations owed to an organization from sales made on credit.           

1. TRUE
2. FALSE

Ch 9: “First in, First out” (FIFO) is a/an _______ term (one word only) that is used to manage inventory when items have entered the inventory system, and when they are used up. 

1. inventory
2. exact
3. incomplete

Ch 9: A _______ sheet (one word only) provides important information on the financial position of your business by showing its assets, liabilities, and equity on a particular date.

1. balance
2. accounting
3. receivables

Ch 10: Regarding Information Management, a management information system (MIS) is designed to provide managers with the information necessary to manage goals, performance, trends, and patterns. Types of data used for these purposes include:

1. All the above
2. alpha data
3. numeric data
4. alphanumeric data

Ch 10: The term __________ (one word only) is often abbreviated as “”Mb”” and is equal to 1,048,576 bytes, and is commonly used to describe computer memory capacity. 

1. megabyte
2. gigabyte
3. medium built

Ch 10: The term _______ (one word only) is often abbreviated as “Gb” and is equal to 1,073,741,834 bytes, and is commonly used to describe computer memory capacity.       

1. gigabyte
2. kilogram
3. megabyte

Ch 10: The term _______ (one word only) is often abbreviated as “”Kb”” and is equal to 1,024 bytes, and is commonly used to describe computer memory capacity.

1. kilobyte
2. megabyte
3. gigabyte                                                                                                                  

Ch 12: Regarding System Security and System Management, written policies and procedures typically address the following issue(s):

1. All the above
2. Application software
3. Portable storage media
4. Email and Internet use
5. Passwords and User Names

Ch 12: A System Backup is very important, both in terms of having manual procedures to fall back on and having duplicate copies of data and system software.

1. TRUE
2. FALSE