Ch 1: There are many technology interfaces used in a hotel’s property management system (PMS). A hotel “yield management” interface:                                  

1. analyzes room rate, availability and demand data to profitably apply future rates and length of stay
2. manages the bell staff
3. manages the telephone system
4. captures gift shop inventory

Ch 1: A Uniform Resource Locator (URL) designates the Internet address of a site, usually the site’s home page.

1. TRUE
2. FALSE

Ch 1: Automated lodging information is commonly called a property management system (PMS). It helps to manage the hotel’s front-office and back-office activities that include a:

1. All the above
2. Reservations Module
3. Rooms Management Module
4. Guest Accounting Module

Ch 1: An internal ________ (one word) is the term for a partitioned section of the company’s public website that is password-protected to provide staff members with access to important work-related information.

1. intranet
2. skynet
3. firewall

Ch 1: Evaluating a technology application with a specific set of criteria can help predict its success. Certain highly useful criteria to use when evaluating an application include questions such as:          

1. All the above
2. Does it provide a competitive advantage?
3. Does it improve productivity?
4. Does it enhance profit?

Ch 1: Hotel websites do NOT represent a cost-effective way to distribute hotel information, room rates, and room availability to potential guests.

1. FALSE
2. TRUE

Ch 1: Much of the user-friendly nature of the web stems from the HyperText Transfer Protocol (HTTP) that structures information on the web.                                                            

1. TRUE
2. FALSE

Ch 2: “Cloud” computing: 

1. All of the above
2. is also known as virtual computing.
3. is the term used to describe off-premises, as opposed to on-site, automation.
4. represents the internet, with application software located at various websites.”
5. allows the user to access programs and data from anywhere there is an internet connection.

Ch 2: A gigahertz (GHz) is a unit of electrical frequency equal to one billion cycles per second; used to measure the speed of a system’s central processing unit.                                                                         

1. TRUE
2. FALSE

Ch 2: A local area network that uses a wireless transmission protocol is a:             

1. WiFi network
2. Hardware network
3. VPN network
4. LAN network

Ch 2: A megahertz (MHz) is a unit of electrical frequency equal to one million cycles per second; used to measure the speed of a system’s central processing unit.                                                          

1. TRUE
2. FALSE

Ch 2: Software is a systems term referring to a set of programs that instructs or controls the operation of the computer hardware component.  Software programs tell the computer system what to do, how to do it, and when to do it.

1. TRUE
2. FALSE

Ch 2: The difference between RAM (Random Access Memory) and ROM (Read-Only Memory) is the RAM holds a ________ (one word) version of the program or data, whereas ROM holds a permanent record of information that the system needs to use each time it is turned on.

1. temporary
2. permanent
3. unofficial

Ch 4: A Guest Accounting Module includes:                                                                     

1. All the above
2. Account auditing
3. Account postings
4. Account (Check-out) settlement

Ch 4: Common hotel folios include:                                                                     

1. All the above
2. Individual folios
3. Master folios
4. Non-guest folios (“city accounts”)
5. Employee folios

Ch 4: Front office modules of a hotel do NOT enable several audit functions to be performed.        

1. FALSE
2. TRUE

Ch 4: In hotel language, a ______ (one word) is a guest who has left the hotel without making arrangements to settle his or her account.

1. skipper
2. thief
3. scammer

Ch 4: Most Rooms Management Modules perform one or more of these functions:          

1. All the above
2. Identify current room status
3. Assist in assigning rooms to guests at check-in
4. Organize Housekeeping activities
5. Generate timely reports for management

Ch 4: The Rooms Management Module is primarily designed to strengthen the communication links between the front office and housekeeping departments.                                                               

1. TRUE
2. FALSE

Ch 4: “Master Folio” generally applies to an account with multiple guests and contains a record of transactions that are not posted to individual folios. In other words, the company or convention is paying for these charges – not the individual.

1. TRUE
2. FALSE

Ch 6: In a POS entry unit, pre-set Keys are programmed to maintain the following component(s) for a select group of menu items:

1. All the above
2. Department
3. Descriptor
4. Price

Ch 6: “Smart Card” are made of plastic and about the size of a:

1. credit card
2. small saucer
3. baseball
4. CD disc

Ch 6: Regarding touch screen terminals, there is perhaps no area of POS hardware that has received more attention than touch screen technology, as touch screen terminals dominate the marketplace across all types of food-service operations.

1. TRUE
2. FALSE

Ch 6: Regarding Point of Sale technology, Debit cards are used by a card-holder to pay a bill when the card-holder has NO money in their bank account.

1. FALSE
2. TRUE

Ch 6: A handheld terminal is a wireless server terminal that enables servers to enter orders at a table-side, or even outside the building like In-and-Out Burgers that uses it in the drive-through lane before one’s car reaches the window ordering area.

1. TRUE
2. FALSE