Online Quiz 11: Organizations and Change Management and Designing Strategies
Monitoring positive and negative customer feedback and improving the organization’s products and services accordingly is known as:
- Reactive engagement
- Proactive engagement
- Interactive engagement
- Positive engagement
The primary purpose of the Civil Rights Act of 1964 was to:
- Outlaw discrimination based on race and gender in schools, housing, and hiring.
- Ensure employees have safe conditions to work, free from hazards that are recognizable and addressable.
- Provide that people with disabilities will not face discrimination in the workplace, be provided access to all public places, and be provided access to telecommunications services.
- Set new and enhanced standards of financial disclosure for publicly traded companies and accounting firms.
___________ forces are the behaviors and beliefs associated with demographic groups that comprise an organization’s available talent and customers.
- Economic
- Political
- Technical
- Sociocultural
According to the text, the veterans’ generation tends to see works as________, the baby boomers generation tends to see work as __________, generation X tends to see work as_________, and the millennial generation tends to see work as____________.
- a means to an end, a difficult challenge, an exciting adventure, an obligation.
- an obligation, an exciting adventure, a difficult challenge, a means to an end.
- an obligation, a means to an end, an exciting adventure, a difficult challenge.
- a means to an end, an obligation, a difficult challenge, an exciting adventure.
Managers can use Forced-Choice Analysis as an aid in the decision-making process by analyzing the forces for and against change.
- True
- False
Which of the following is discussed in the text as a key strategy in leading change?
- Coercion
- Negotiation
- Communication
- Engagement
In terms of making changes to the structure of a system, Donella Meadows at the Massachusetts Institute of Technology (MIT) believes in the power of different types of _________or “places in the system where a small change could lead to a large shift in behavior.”
- leverage points
- contingency points
- pressure points
- nodes
Unlike industry-specific regulations, _____________ forces relate to most, if not all, businesses.
- political and legal
- advocacy
- demographic
- resource
Generic and store brand products are good examples of which of the following strategies?
- First-mover
- Cost leadership
- Defender
- Prospector
What is the appropriate action for an organization or product that is a Question Mark according the BCG Matrix?
- Invest heavily in order to achieve Star status
- Work hard in order to establish higher growth
- Save money in anticipation of the market picking up in the future
- Nothing; if the market isn’t growing, the company might be limited in how much it can actually expand.
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