In our perceptions, we cling more strongly to first impressions, even when they are wrong.​

1. True
2. False

​Perception checking can be a useful tool when you don’t want to embarrass or directly threaten another person.

1. True
2. False

​The concept of self-fulfilling prophecy relates best to which of these perceptual tendencies? 

1. ​We cling to first impressions. 
2. ​We are influenced by our expectations.  
3. ​We assume others are similar to us.   
4. ​We judge ourselves more charitably than others.  
5. ​We are influenced by the obvious. 

All of the following would be included in a good definition of empathy except which one?​

1. ​It involves taking the other’s perspective.
2. ​It can’t be totally achieved.
3. ​It requires that your opinions match those of the other person.
4. ​It requires a sense of the other person’s feelings.
5. ​It includes concern for the other person.

What’s missing from this perception check? “When you didn’t do the grocery shopping today like you usually do, I figured you weren’t feeling good or were mad at me.”​

1. ​It is too specific.
2. ​It doesn’t request clarification.
3. ​It doesn’t describe behavior.
4. ​It has only one interpretation.
5. ​Nothing is missing from this perception check.

What’s missing from this perception check? “I figure you’re either upset with me or worried about your test. Is it something like that?”​

1. ​It doesn’t request clarification.
2. ​It doesn’t describe behavior.
3. ​It has only one interpretation.
4. ​It is too wordy.
5. ​Nothing is missing from this perception check.

What’s missing from this perception check? “When I saw you having lunch with Emily, I figured you liked her more than me. What’s going on?”​

1. It is too wordy.
2. It has only one interpretation.
3. Nothing is missing from this perception check.
4. It doesn’t describe behavior.
5. It doesn’t request clarification.

“How could you improve this perception-checking statement? “When you gave me an F on my essay, I figured you hated me. Right?

1. Give another interpretation
2. Say less.
3. Request clarification.
4. It is great as a perception-checking statement just the way it is.
5. Describe behavior.

Empathy is related to perception in that                                                        

1. empathy is facilitated by trying to perceive things from the other person’s point of view.
2. the more perceptive you are, the easier it is to forget to be empathetic.
3. the more perceptive you are, the less empathetic you need be.
4. empathy and perception are both a result of self-fulfilling prophecies.

The term that refers to men and women possessing a mixture of traits that have previously been considered exclusively masculine or feminine is? 

1. androgynous.
2. rhetorically sensitive.
3. adaptable.
4. chauvinistic.
5. analogous.

“You think that when your coworker uses profanity it’s due to a flaw in her character, but when you use profanity it’s because the situation demands it.”             

1. attribution error
2. interpretation
3. androgynous behavior
4. punctuation
5. empathy

Which perceptual tendency is illustrated in the following example? Leah was trying to be helpful when she told Eric he should wear pants that make him look less fat. However, when Eric told Leah she should lay off the makeup because it makes her look “old,” she perceived his comment as hurtful and mean. ”                                            

1. We judge ourselves more charitably than others.  
2. We are influenced by our expectations.  
3. We cling to first impressions. 
4. We are influenced by the obvious. 
5. None of the above.   

“When sharing your feelings, it’s not necessary to accept responsibility for them because so often others cause them.

1. FALSE
2. TRUE

Some people fail to communicate their emotions clearly because they understate or downplay them.

1. TRUE
2. FALSE

All emotions are caused by self-talk

1. FALSE
2. TRUE

Anger can be either a facilitative or debilitative emotion

1. TRUE
2. FALSE

Social isolation and depression are problems that can result from the inability to constructively talk about emotions.

1. TRUE
2. FALSE

According to cognitive psychologists, it is not events that cause people to feel bad, but rather the beliefs they hold about the events.

1. TRUE
2. FALSE

One difference between facilitative emotions and debilitative emotions is whether you feel the emotion for a short or long period of time.                          

1. TRUE
2. FALSE

Social scientists generally agree that there are four components to the phenomena we label as “feelings.” They are 

1. physiological changes, nonverbal reactions, cognitive interpretations, and verbal expression.
2. physical changes, mental recognition, and verbal description.
3. stimulus, proprioception, emotional contagion, and response.
4. verbal and nonverbal manifestations, physical depression, and catharsis.
5. sensing, organizing, interpreting, and encoding.

“You never listen to me!” is an example of subscribing to the fallacy of    

1. overgeneralization.
2. shoulds.
3. perfection.
4. helplessness.
5. causation.

“My roommate ought to be more understanding.” This quote is an example of the fallacy of        

1. shoulds.
2. causation.
3. helplessness.
4. approval.
5. perfection.

“Those interviewers made me so nervous.”                                                  

1. fallacy of causation
2. fallacy of helplessness
3. fallacy of shoulds
4. fallacy of perfection
5. fallacy of overgeneralization

“I know he’ll be crushed if I don’t go out with him.”

1. fallacy of causation
2. fallacy of helplessness
3. fallacy of shoulds
4. fallacy of overgeneralization
5. fallacy of perfection

The “amygdala” refers to                  

1. the threat alarm system in the brain.
2. a type of emotional contagion.
3. nonverbal reactions expressed on the face.
4. a reservoir of emotional memories.
5. none of the above.

Facilitative feelings                                                   

1. contribute to effective functioning.
2. are emotional counterfeits.
3. happen only when you feel good.
4. keep us from communicating effectively.
5. are more common in other cultures.

Self-talk                                                         

1. includes all of the above.
2. allows you to have control over how you feel.
3. can be facilitative or debilitative.
4. can determine how you feel.
5. includes identifying an event, your thought, and feeling.

Equivocal words are words that can be interpreted in more than one way.              

1. TRUE
2. FALSE

Emotive words are words that sound as if they’re describing something, but are really announcing the speaker’s attitude toward it.                                                 

1. TRUE
2. FALSE

A perfectly worded “I” message delivered with total sincerity will ensure that the other person will not get defensive.                                                  

1. FALSE
2. TRUE

There are some occasions when less powerful forms of speech can enhance a speaker’s effectiveness.                                                        

1. TRUE
2. FALSE

“I” language offers a more accurate and less provocative way to express a complaint.           

1. TRUE
2. FALSE

Language can shape our perceptions of the world.               

1. TRUE
2. FALSE

All of the following statements about gender and language are true except which one.

1. Women interrupt men more in mixed-sex conversations.
2. Women are more likely to use more intensive adverbs than men.
3. Men’s speech is more direct and task-oriented.
4. Women’s speech is more indirect and elaborate.
5. Female speech often contains statements of sympathy and empathy.

A speaker’s willingness to take responsibility for his/her thoughts or feelings can be indicated by the use of                                                           

1. “I” language.
2. singular terms.
3. euphemisms.
4. “you” language.
5. consequence terms.

“People from the East Coast are rude.” Which of the following abstraction problems is illustrated by this statement

1. stereotyping
2. confusing others
3. bicoastalism
4. being too frank
5. confusing yourself

Which of the following statements best illustrates a fact

1. “I heard you tell Tim you weren’t interested.”
2. “It’s clear you shouldn’t have said that.”
3. “It’s a fact that playing mind games always backfires.”
4. “Fact number one: you said a dumb thing.”
5. “You should have thought about the result of saying you weren’t interested before you opened your mouth.”

“We” language                                                          

1. All of these choices are correct.
2. can offend another person in some circumstances.
3. may accomplish the goals of “I” language and sound less egotistical.
4. can signal closeness and cohesiveness with others.
5. should be avoided when expressing personal feelings and thoughts.

A behavioral description should include                                                       

1. All of these choices are correct.
2. in what circumstances the behavior occurs.
3. None of these choices are correct.
4. the specific behaviors.  
5. who is involved.

Statements that basically cancel the thought that precedes them are

1. “but” statements.
2. “it” statements.
3. “we” statements.
4. “you” statements.
5. “I/we” statements.

Generally speaking, people are more likely to share negative emotions rather than positive emotions.?                                                    

1. FALSE
2. TRUE

Social rules discourage too much expression of negative emotion, but there are really no social limits to expressing positive emotions.?                                                    

1. FALSE
2. TRUE

Your text argues that the complete and open expression of emotions is one key to positive relationships.                                   

1. FALSE
2. TRUE

An event that generates facilitative self-talk for one person might stimulate debilitative thinking for someone else.                                                         

1. TRUE
2. FALSE

It’s impossible to listen effectively all of the time.

1. TRUE
2. FALSE

During careful listening, your heart rate will quicken and your body temperature will rise.?

1. TRUE
2. FALSE

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.?

1. TRUE
2. FALSE

Of the many different elements in the listening process, hearing is the physiological dimension.

1. TRUE
2. FALSE

Since all judging listening responses are negative, we should avoid them at all cost.?

1. FALSE
2. TRUE

Interruptions are one characteristic of stage-hogging.                                                          

1. TRUE
2. FALSE

Insulated listeners respond only to the parts of your remarks that interest them.     

1. FALSE
2. TRUE

Which best describes the relationship between our rate of hearing speech and the average rate of speaking                                            

1. We can listen 4-6 times faster than an average person speaks.
2. We are able to listen slightly faster than an average person speaks.
3. We speak at nearly the same rate we are able to listen.
4. We can listen twice as fast as an average person speaks.
5. We are able to speak 2 times faster than an average person can listen.

Which is the best helping paraphrase response to the following statement? “My boss keeps kidding me about how we should have an affair. I don’t know what to do. Sometimes I think he’s just joking, and sometimes I think it’s a real proposition.”                                    

1. You sound worried and confused because you’re not sure if he’s coming on to you or not.
2. You sound upset by this.
3. That’s a common problem these days. I can see why you’re upset, and I don’t blame you.
4. So you can’t figure out his motives, is that it?
5. Either way it’s sexual harassment, which is illegal. You shouldn’t let him get away with it!””

“That’s a terrible idea!”                                                         

1. judging
2. supporting
3. paraphrasing
4. analyzing
5. advising

“He’s doing that because he doesn’t think you’ll care.”       

1. analyzing
2. advising
3. supporting
4. paraphrasing
5. judging