A person can be “too competent.” We are generally attracted to those who are talented yet have visible flaws like us.                                                          

1. TRUE
2. FALSE

According to your text, we are more attracted to people who are good at what they do but admit their mistakes. 

1. TRUE
2. FALSE

Metacommunication is communication about communication.                                                     

1. TRUE
2. FALSE

All appropriate self-disclosure leads to liking.                                                          

1. FALSE
2. TRUE

The benefit of forgiveness is                                                 

1. All of these choices are beneficial.
2. less aggression.
3. less emotional distress.
4. restoration of the damaged relationship.
5. improvement of cardiovascular functioning.

Talking the most, interrupting the other person, and changing the topic most often are all common indicators of                                                

1. conversation control.
2. decision control.
3. distributional control.
4. context control.
5. powerful control.

One of the key differences between marriages that end in separation and those that are restored to their former intimacy is                                                       

1. the communication that occurs when the partners are unsatisfied.
2. None of these choices are correct.
3. how much metacommunication occurs.
4. the types of relational transgressions that happened.
5. how long the couple remained in the integration stage.

It is quite possible to have a wide range of relationships with coworkers, roommates, and even family members without having much intimacy at all.                                         

1. TRUE
2. FALSE

Intimacy can come from intellectual sharing.                                                          

1. TRUE
2. FALSE

By definition, an intimate relationship must exhibit all four intimacy dimensions. 

1. FALSE
2. TRUE

Because men share less personal information and feelings than women, they are not capable of achieving the type of intimate relationships that women have. 

1. FALSE
2. TRUE

One researcher concluded that close relationships “may be the single most important source of life satisfaction and emotional well-being, across different ages and cultures.” 

1. TRUE
2. FALSE

The text states that romantic partners who fear rejection and abandonment are likely to act in ways that increase the odds of their fears coming to pass. This example best relates to which concept from Chapter Three                                               

1. self-fulfilling prophecy
2. self-congruence
3. self-serving bias
4. halo effect
5. identity management

Envisioning our family members represented in a mobile, with photos of each member suspended by a thread and connected to bars containing images of other members, may help us better understand the idea that                                          

1. families are systems.
2. family communication is role-driven.
3. family communication is involuntary.
4. family communication is formative.
5. family communication patterns vary significantly.

An example of a romantic turning point might be                                                   

1. All of the above are examples.
2. a specific date.
3. the first big fight.
4. the first kiss.
5. a Facebook declaration.

Research of male and female intimacy styles shows that                            

1. differences are not as great as some people might think.
2. women disclose more than men.
3. men grow close by doing things together.
4. women disclose more personal information than men. women disclose more personal information than men.
5. All of these answer are correct.

Defensiveness is often a self-perpetuating cycle.                                                     

1. TRUE
2. FALSE

Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.

1. FALSE
2. TRUE

It’s okay to reword the assertive message format to suit your own particular style of speaking.

1. TRUE
2. FALSE

Tangential responses are one type of disconfirming message.                                                        

1. TRUE
2. FALSE

Since ambiguous responses leave your partner unsure of your position, they would likely be interpreted as disconfirming.                                                         

1. TRUE
2. FALSE

Perception makes little difference in determining whether a message is disconfirming.

1. FALSE
2. TRUE

When coping with criticism, it isn’t a good idea to ask what else is wrong because it just brings up too much material to handle at one time.                                                     

1. FALSE
2. TRUE

A supportive climate usually results from the expression of empathy.                   

1. TRUE
2. FALSE

A communication climate has to do with the way people feel about each other as they carry out activities.                                                       

1. TRUE
2. FALSE

A spiral is always negative.                                                    

1. FALSE
2. TRUE

Which of these behaviors is characterized by the use of “we” language                                        

1. problem-orientation
2. provisionalism
3. strategy
4. description
5. evaluation

All of the following are behavioral descriptions except                                                       

1. “Your behavior tells me you’re angry.”
2. “You haven’t said ‘I love you’ in over a week.”
3. “I notice you’re frowning.”
4. “I saw you walk out of the party.”
5. “You’ve shouted the last three times we’ve discussed money.”

A consequence statement can describe                                                       

1. All of these answers are correct.
2. what happens to you, the speaker.
3. what happens without moralizing about it.
4. why you’re bothered or pleased by another’s behavior.
5. what happens to the person you’re addressing or to others.

The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n)?                                                          

1. escalatory conflict spiral.
2. pillow-talk incident.
3. impervious dyad.
4. cognitive dissonance reaction.
5. de-escalatory conflict spiral.

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it. That instructor used the Gibb category of?                                                         

1. evaluation.
2. provisionalism.
3. description.
4. problem orientation.
5. equality.

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner?                                                         

1. a defensive spiral usually results.
2. perceptions are not realistic.
3. self-disclosure usually takes place.
4. the partner will be supportive.
5. a counterattack is appropriate.

Another term which describes the Gibb defensive category of neutrality would be?           

1. indifference.
2. displaced loyalty.
3. positive/negative balance.
4. understanding.
5. aggressive perception.

Evaluative language is also described as                                                       

1. “you” language.
2. “neutral” language.
3. “supportive” language.
4. “me” language.
5. “it” language.

The term that describes the emotional tone of a personal relationship is?

1. climate.
2. mood.
3. foundation.
4. tone.
5. environment.

The communication climate in a relationship is determined by the

1. degree to which each person feels valued.
2. amount of self-disclosure that occurs.
3. similarities of the parties.
4. listening and perceptual skills that each individual brings to the relationship.
5. roles each person has in the relationship.

People who act in accordance with Gibb’s category of equality communicate that

1. while they may have greater talent in some areas, all have just as much worth as human beings.
2. everyone is equal in every way.
3. None of the above answers are correct.
4. all human beings are created with the capacity to be equal in all areas.
5. All of these answers are correct.

“You are such a couch potato” is an example of what Gibb defense-arousing behavior

1. evaluation.
2. control.
3. strategy.
4. superiority.
5. neutrality.

If others start criticizing you, one productive way to respond is to

1. ask for more specifics about what the criticism involves.
2. tell them to stop the criticism.
3. point out that criticism is not productive.
4. just back off; there’s no effective way to deal with this kind of “no-win” situation.
5. criticize them to show them how it feels.

“It’s my way or the highway!”           

1. control
2. evaluation
3. neutrality
4. certainty
5. superiority

“I don’t really need your input. I’ve already made my decision.”                

1. certainty
2. superiority
3. control
4. neutrality
5. evaluation

A full-fledged conflict will not occur unless the individuals involved try to prevent one another from achieving their goals.                                                  

1. TRUE
2. FALSE

The situation at hand and the behavior of the other person in the conflict are more powerful determinants of a person’s conflict style than gender.                                        

1. TRUE
2. FALSE

Compromise is considered a win-win conflict style because each person gets at least some of what they want.                                                      

1. FALSE
2. TRUE

Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.?                                                  

1. TRUE
2. FALSE

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren’t able or willing to express directly, they are engaging in what psychologist George Bach calls

1. crazymaking.
2. nonverbal conflict.
3. defense arousal.
4. pseudo-messages.
5. one-up conflict resolution.

The “ownership” of a problem almost always belongs to                                                    

1. the person who is dissatisfied.
2. the person with the lowest amount of self-disclosure.
3. the person to whom the complaint is directed.
4. the most assertive person.
5. the person with the greatest amount of passive aggressive behavior.

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is                                                  

1. the assertive message format.
2. emotional description.
3. perception checking.
4. paraphrasing.
5. high-level abstractions.

Which of the following strategies is not recommend as a way to manage workplace bullying

1. All of the above are recommended strategies. 
2. Appeal to a third party.  
3. Reframe your thinking.
4. Negotiate with the offender. 
5. Back off. 

All of the following are true about conflict, except                                                  

1. people typically have similar conflict styles.
2. conflict can be beneficial.
3. every relationship of any depth at all has conflict.
4. conflict is natural.

When unhappy couples argue, they?                                               

1. All of these answers are correct. 
2. ignore each other’s nonverbal relational messages.
3. have minimal empathy for the other.
4. are not problem-oriented.
5. use evaluative “you” language.

The distinguishing characteristic in win-lose problem solving is

1. power.
2. passivity.
3. assertiveness.
4. aggression.
5. discussion.

This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

1. guilt maker
2. pseudoaccommodator
3. crisis tickler
4. mind reader
5. avoider

This person almost brings what’s bothering him to the surface, but never quite comes out and expresses himself.                                                    

1. crisis tickler
2. mind reader
3. avoider
4. pseudoaccommodator
5. guilt maker

Instead of expressing her feelings honestly, this person explains what her partner “really” means or what’s “really wrong.”                                                      

1. mind reader
2. avoider
3. pseudoaccommodator
4. guilt maker
5. crisis tickler