Quiz 2

A  quantity

B  quality

C  level

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Reports, meeting room status

B  Is a report from the restaurant showing how many guests dined in the restaurant.

C  Determines the room rate of a sleeping room

D  Shows that the Housekeeping Department’s description of a room’s status differs from the room’s status information at the Front Desk.

A  Occupancy Report (listing rooms occupied that night and rooms expected to check-out the following day)

B  Ten-day Report and Three-day Forecast Report (indicating how many rooms are projected to be occupied each day)

C  All the above

D  Housekeeping Status Report (indicating the status of each room compared to the front desk occupancy report)

A  accounting

B  receipts

C  date

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Any of the above

B  Direct billing

C  Credit card

D  Cash or debit card

E  A combined settlement method

A  Updating of room status information

B  Creation of a guest history record

C  Resolution of outstanding guest account balances

D  All the above

A  master

B  great

C  superior

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Ledgers

B  Vouchers

C  Points of Sale

D  All the above

E  Folios

A  Tracks transactions throughout the guest cycle.

B  All the above

C  Ensures internal control over cash and non-cash transactions.

D  Creates and maintains an accurate account record for each guest or non-guest.

E  Records the settlement for all goods and services provided.

A  Carelessness

B  Fraud

C  Negligence

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  All the above

B  Valet parking should use a numbered three-part form to control cars.

C  Room attendants should not allow anyone in a guestroom without a key.

D  Front desk agents should require identification from anyone who asks for a key.

E  Never say a guest’s room number out loud at the front desk.

A  Guestroom security

B  Doors, locks, key control, and access control

C  All the above

D  Control of persons on premises

E  Perimeter and grounds control

A  Solve

B  Run away

C  Identify

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  All the above

B  Banquet, meeting, and catering facilities

C  Golf courses, health clubs, exercise rooms

D  Dining rooms, snack bars, specialty restaurants

E  Room service

A  personnel in other in other departments (i. e. housekeeping, engineering, maintenance, marketing)

B  All the above

C  personnel in other divisions

D  one another

E  guests