Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A attaining career satisfaction.
B earning a high income in my field.
C living longer and healthier.
D all of the above.
Question #2
A include a large number of people.
B be quite restrictive about who can be in your network
C only include people doing work similar to yours.
D offer people prizes for becoming network members.
Question #3
A experiences a consuming, meaningful passion about her work.
B entered her field because of a family business.
C satisfies a few of her religious values through work.
D supplements her paid work with volunteer work.
Question #4
A become stressed with facing a heavy workload.
B procrastinate when faced with a difficult task.
C respond immediately when his boss makes a suggestion.
D search out new potential clients his company is not yet serving.
Question #5
A give himself a clever name, such as “Resilient Roy.”
B think through his basket of strengths.
C list his most important needs for development.
D compare himself to his favorite brands, such as Nike or Chevrolet.
Question #6
A “Excuse me, sir (or madam)”
B “You can say that again.”
C “Nice to be here”
D “Whatever”
Question #7
A How are you feeling and acting today?
B Tell me about your record of attendance and punctuality.
C What type of animal do you admire the most?
D Describe for me a time when you solved a tough problem under a time deadline.
Question #8
A the job description associated with the position.
B current industry buzzwords
C a modern dictionary of slang.
D words and phrases that are trending on social media Web sites at the time.
Question #9
A stay organized during your job search.
B be aware of qualifications sought by employers.
C engage in extreme job hunting.
D use networking to reach company insiders
Question #10
A using multiple approaches to reach the right employer.
B smiling at interviewers and contacts.
C identifying your potential contribution.
D identifying your position objective.
Question #11
A the work is performed too quickly.
B working on the project is less joyful.
C the person will appear to be old-fashioned.
D errors are likely to increase.
Question #12
A propel you toward self-employment.
B propel you toward being more productive.
C make short-range goals superfluous.
D make you a workaholic.
Question #13
A dislike of a task with several components.
B looking to punish oneself.
C craving the excitement of rushing to make a deadline.
D dislike of an overwhelming task.
Question #14
A during certain seasons, such as the tax season.
B only from midnight until 8 a.m.
C 30 hours per week from your home and receive high pay.
D 60 hours per week, travel heavily, and face tight deadlines.
Question #15
A be a mentor to several workers at the same time.
B drink Gatorade during business meetings.
C work in the company wellness program.
D perform at a high level for sustained periods of time.
Question #16
A encourages patients to smoke outside the hospital doors.
B skips sterilizing needles before reusing them.
C advocates that the hospital engages in more recycling.
D drives an SUV with a sun roof to the hospital.
Question #17
A be loyal to her convictions.
B never forgive an immoral act, however small.
C give a little company money to a poor employee.
D not worry about the consequences of her actions.
Question #18
A helps shovel his driveway.
B is in desperate need of a job.
C has worked for a competitor.
D has strong potential to learn the job in question quickly.
Question #19
A overlooks the fact that the applicant is facing a home foreclosure.
B approves the credit application because it is filled out carefully.
C turns down the credit applicant because he is driving a competitive brand motorcycle.
D approves the credit application because he likes the way the customer dresses.
Question #20
A with work associates who have high work engagement.
B while looking out for the good of the other person.
C while feeling terribly guilty.
D without feeling distress.
Question #21
A some customers are so unreasonable they are not worth keeping.
B a customer retention rate of about 50 percent is realistic.
C the customer is always right.
D a company should strive to retain all their customers.
Question #22
A enter into frequent negotiations about price.
B accept liability for service problems.
C form an personal relationship.
D establish a tight legal agreement.
Question #23
A explain more clearly the problem with his or her Jaguar.
B grant $500 in service coupons to a dissatisfied customer.
C please wait in the customer lounge for an hour.
D tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
Question #24
A is charismatic and good at setting visions.
B complains a lot about poor customer service.
C is so grouchy and angry that he or she is a good model of behavior to avoid.
D imposes strict control over employee behavior.
Question #25
A fill consumer satisfaction surveys with exaggerated, negative comments.
B tell many other people about their dissatisfaction.
C tend to not become a repeat customer.
D usually ask for a refund.
Question #26
A most managers are emotionally insecure.
B a boss who laughs gives generous salary increases.
C the shared laughter helps build rapport.
D kissing up is a standard part of most jobs.
Question #27
A recognize that the rules for being polite are the same in most cultures.
B give loads of smiles and hugs, and all will be fine.
C usually follow the etiquette rules of your own culture.
D be careful not to violate the customs of another culture.
Question #28
A had poor political skill.
B was emotionally unstable.
C was highly introverted.
D had good political skill.
Question #29
A be quite hostile toward people she dislikes.
B appear relaxed and friendly at meetings.
C be a high maintenance person.
D have difficulty controlling her love of sweets..
Question #30
A gives constructive criticism instead of angry attacks.
B tells great jokes during business meetings.
C gives angry attacks toward lazy coworkers.
D believes that a friendly atmosphere lowers productivity.
Question #31
A about the person’s values.
B about the person’s characteristics.
C about the person’s behavior.
D in a group setting.
Question #32
A says no to the boss, but yes to coworkers.
B says yes to the boss, but no to coworkers.
C rarely delivers on promises.
D avoids promising to meet deadlines.
Question #33
A diplomacy and tact
B competitiveness with team members
C impatience
D confrontational style
Question #34
A sharing a challenging assignment with the protégé
B avoiding a personal friendship with the protégé
C solving problems for the protégé
D coaxing the protégé into potentially harmful situations
Question #35
A are late bloomers in their career.
B dislike most people.
C promote the growth of others.
D conduct serious negotiations over lunch.
Question #36
A are willing to endure pain to receive the right reward.
B bet on the outcomes of a situation.
C strive to receive bigger rewards than others.
D want to maximize gain and minimize loss.
Question #37
A the need for economic security and safety is strong.
B most workers are greedy.
C most workers feel they do not receive enough recognition.
D collecting company souvenirs is a popular hobby.
Question #38
A undesired behavior is sustained longer.
B desired behavior is sustained longer.
C undesired behavior fades quickly.
D desired behavior fades quickly.
Question #39
A a spirit of excitement and adventure.
B concern for the welfare of others.
C self-interest.
D a need to avoid pain.
Question #40
A more caring about external rewards than getting the job done.
B thankful that they have a job.
C dissatisfied with their working conditions.
D engaged and committed.
