Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A living longer and healthier.
B attaining career satisfaction.
C earning a high income in my field.
D all of the above.
Question #2
A only include people doing work similar to yours.
B be quite restrictive about who can be in your network
C include a large number of people.
D offer people prizes for becoming network members.
Question #3
A experiences a consuming, meaningful passion about her work.
B supplements her paid work with volunteer work.
C entered her field because of a family business.
D satisfies a few of her religious values through work.
Question #4
A become stressed with facing a heavy workload.
B respond immediately when his boss makes a suggestion.
C procrastinate when faced with a difficult task.
D search out new potential clients his company is not yet serving.
Question #5
A give himself a clever name, such as “Resilient Roy.”
B list his most important needs for development.
C compare himself to his favorite brands, such as Nike or Chevrolet.
D think through his basket of strengths.
Question #6
A “You can say that again.”
B “Whatever”
C “Excuse me, sir (or madam)”
D “Nice to be here”
Question #7
A What type of animal do you admire the most?
B How are you feeling and acting today?
C Describe for me a time when you solved a tough problem under a time deadline.
D Tell me about your record of attendance and punctuality.
Question #8
A the job description associated with the position.
B current industry buzzwords
C words and phrases that are trending on social media Web sites at the time.
D a modern dictionary of slang.
Question #9
A be aware of qualifications sought by employers.
B use networking to reach company insiders
C stay organized during your job search.
D engage in extreme job hunting.
Question #10
A identifying your position objective.
B smiling at interviewers and contacts.
C using multiple approaches to reach the right employer.
D identifying your potential contribution.
Question #11
A working on the project is less joyful.
B the person will appear to be old-fashioned.
C errors are likely to increase.
D the work is performed too quickly.
Question #12
A propel you toward being more productive.
B propel you toward self-employment.
C make you a workaholic.
D make short-range goals superfluous.
Question #13
A craving the excitement of rushing to make a deadline.
B looking to punish oneself.
C dislike of a task with several components.
D dislike of an overwhelming task.
Question #14
A during certain seasons, such as the tax season.
B only from midnight until 8 a.m.
C 30 hours per week from your home and receive high pay.
D 60 hours per week, travel heavily, and face tight deadlines.
Question #15
A perform at a high level for sustained periods of time.
B drink Gatorade during business meetings.
C work in the company wellness program.
D be a mentor to several workers at the same time.
Question #16
A encourages patients to smoke outside the hospital doors.
B drives an SUV with a sun roof to the hospital.
C skips sterilizing needles before reusing them.
D advocates that the hospital engages in more recycling.
Question #17
A give a little company money to a poor employee.
B never forgive an immoral act, however small.
C not worry about the consequences of her actions.
D be loyal to her convictions.
Question #18
A helps shovel his driveway.
B has worked for a competitor.
C is in desperate need of a job.
D has strong potential to learn the job in question quickly.
Question #19
A approves the credit application because he likes the way the customer dresses.
B approves the credit application because it is filled out carefully.
C overlooks the fact that the applicant is facing a home foreclosure.
D turns down the credit applicant because he is driving a competitive brand motorcycle.
Question #20
A with work associates who have high work engagement.
B while feeling terribly guilty.
C without feeling distress.
D while looking out for the good of the other person.
Question #21
A the customer is always right.
B a company should strive to retain all their customers.
C a customer retention rate of about 50 percent is realistic.
D some customers are so unreasonable they are not worth keeping.
Question #22
A form an personal relationship.
B enter into frequent negotiations about price.
C establish a tight legal agreement.
D accept liability for service problems.
Question #23
A tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
B grant $500 in service coupons to a dissatisfied customer.
C please wait in the customer lounge for an hour.
D explain more clearly the problem with his or her Jaguar.
Question #24
A is so grouchy and angry that he or she is a good model of behavior to avoid.
B imposes strict control over employee behavior.
C complains a lot about poor customer service.
D is charismatic and good at setting visions.
Question #25
A fill consumer satisfaction surveys with exaggerated, negative comments.
B tell many other people about their dissatisfaction.
C usually ask for a refund.
D tend to not become a repeat customer.
Question #26
A the shared laughter helps build rapport.
B most managers are emotionally insecure.
C kissing up is a standard part of most jobs.
D a boss who laughs gives generous salary increases.
Question #27
A recognize that the rules for being polite are the same in most cultures.
B give loads of smiles and hugs, and all will be fine.
C be careful not to violate the customs of another culture.
D usually follow the etiquette rules of your own culture.
Question #28
A was highly introverted.
B had poor political skill.
C was emotionally unstable.
D had good political skill.
Question #29
A have difficulty controlling her love of sweets..
B be a high maintenance person.
C appear relaxed and friendly at meetings.
D be quite hostile toward people she dislikes.
Question #30
A gives constructive criticism instead of angry attacks.
B gives angry attacks toward lazy coworkers.
C believes that a friendly atmosphere lowers productivity.
D tells great jokes during business meetings.
Question #31
A about the person’s characteristics.
B about the person’s values.
C about the person’s behavior.
D in a group setting.
Question #32
A rarely delivers on promises.
B avoids promising to meet deadlines.
C says no to the boss, but yes to coworkers.
D says yes to the boss, but no to coworkers.
Question #33
A impatience
B diplomacy and tact
C competitiveness with team members
D confrontational style
Question #34
A avoiding a personal friendship with the protégé
B sharing a challenging assignment with the protégé
C solving problems for the protégé
D coaxing the protégé into potentially harmful situations
Question #35
A dislike most people.
B promote the growth of others.
C conduct serious negotiations over lunch.
D are late bloomers in their career.
Question #36
A want to maximize gain and minimize loss.
B are willing to endure pain to receive the right reward.
C strive to receive bigger rewards than others.
D bet on the outcomes of a situation.
Question #37
A most workers feel they do not receive enough recognition.
B collecting company souvenirs is a popular hobby.
C most workers are greedy.
D the need for economic security and safety is strong.
Question #38
A desired behavior is sustained longer.
B undesired behavior is sustained longer.
C undesired behavior fades quickly.
D desired behavior fades quickly.
Question #39
A a need to avoid pain.
B self-interest.
C a spirit of excitement and adventure.
D concern for the welfare of others.
Question #40
A dissatisfied with their working conditions.
B more caring about external rewards than getting the job done.
C thankful that they have a job.
D engaged and committed.
