Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A attaining career satisfaction.
B earning a high income in my field.
C living longer and healthier.
D all of the above.
Question #2
A offer people prizes for becoming network members.
B only include people doing work similar to yours.
C include a large number of people.
D be quite restrictive about who can be in your network
Question #3
A experiences a consuming, meaningful passion about her work.
B satisfies a few of her religious values through work.
C entered her field because of a family business.
D supplements her paid work with volunteer work.
Question #4
A search out new potential clients his company is not yet serving.
B become stressed with facing a heavy workload.
C procrastinate when faced with a difficult task.
D respond immediately when his boss makes a suggestion.
Question #5
A give himself a clever name, such as “Resilient Roy.”
B list his most important needs for development.
C compare himself to his favorite brands, such as Nike or Chevrolet.
D think through his basket of strengths.
Question #6
A “Nice to be here”
B “Whatever”
C “Excuse me, sir (or madam)”
D “You can say that again.”
Question #7
A Describe for me a time when you solved a tough problem under a time deadline.
B How are you feeling and acting today?
C What type of animal do you admire the most?
D Tell me about your record of attendance and punctuality.
Question #8
A words and phrases that are trending on social media Web sites at the time.
B the job description associated with the position.
C a modern dictionary of slang.
D current industry buzzwords
Question #9
A engage in extreme job hunting.
B be aware of qualifications sought by employers.
C stay organized during your job search.
D use networking to reach company insiders
Question #10
A smiling at interviewers and contacts.
B identifying your potential contribution.
C using multiple approaches to reach the right employer.
D identifying your position objective.
Question #11
A the work is performed too quickly.
B the person will appear to be old-fashioned.
C working on the project is less joyful.
D errors are likely to increase.
Question #12
A propel you toward being more productive.
B make you a workaholic.
C propel you toward self-employment.
D make short-range goals superfluous.
Question #13
A dislike of a task with several components.
B craving the excitement of rushing to make a deadline.
C looking to punish oneself.
D dislike of an overwhelming task.
Question #14
A 60 hours per week, travel heavily, and face tight deadlines.
B only from midnight until 8 a.m.
C during certain seasons, such as the tax season.
D 30 hours per week from your home and receive high pay.
Question #15
A be a mentor to several workers at the same time.
B perform at a high level for sustained periods of time.
C drink Gatorade during business meetings.
D work in the company wellness program.
Question #16
A skips sterilizing needles before reusing them.
B drives an SUV with a sun roof to the hospital.
C advocates that the hospital engages in more recycling.
D encourages patients to smoke outside the hospital doors.
Question #17
A be loyal to her convictions.
B never forgive an immoral act, however small.
C not worry about the consequences of her actions.
D give a little company money to a poor employee.
Question #18
A is in desperate need of a job.
B helps shovel his driveway.
C has strong potential to learn the job in question quickly.
D has worked for a competitor.
Question #19
A approves the credit application because it is filled out carefully.
B approves the credit application because he likes the way the customer dresses.
C turns down the credit applicant because he is driving a competitive brand motorcycle.
D overlooks the fact that the applicant is facing a home foreclosure.
Question #20
A with work associates who have high work engagement.
B while feeling terribly guilty.
C while looking out for the good of the other person.
D without feeling distress.
Question #21
A a company should strive to retain all their customers.
B the customer is always right.
C some customers are so unreasonable they are not worth keeping.
D a customer retention rate of about 50 percent is realistic.
Question #22
A form an personal relationship.
B enter into frequent negotiations about price.
C accept liability for service problems.
D establish a tight legal agreement.
Question #23
A tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
B grant $500 in service coupons to a dissatisfied customer.
C please wait in the customer lounge for an hour.
D explain more clearly the problem with his or her Jaguar.
Question #24
A complains a lot about poor customer service.
B is so grouchy and angry that he or she is a good model of behavior to avoid.
C is charismatic and good at setting visions.
D imposes strict control over employee behavior.
Question #25
A tend to not become a repeat customer.
B tell many other people about their dissatisfaction.
C usually ask for a refund.
D fill consumer satisfaction surveys with exaggerated, negative comments.
Question #26
A the shared laughter helps build rapport.
B kissing up is a standard part of most jobs.
C most managers are emotionally insecure.
D a boss who laughs gives generous salary increases.
Question #27
A give loads of smiles and hugs, and all will be fine.
B recognize that the rules for being polite are the same in most cultures.
C be careful not to violate the customs of another culture.
D usually follow the etiquette rules of your own culture.
Question #28
A was highly introverted.
B was emotionally unstable.
C had good political skill.
D had poor political skill.
Question #29
A appear relaxed and friendly at meetings.
B be quite hostile toward people she dislikes.
C have difficulty controlling her love of sweets..
D be a high maintenance person.
Question #30
A believes that a friendly atmosphere lowers productivity.
B gives constructive criticism instead of angry attacks.
C gives angry attacks toward lazy coworkers.
D tells great jokes during business meetings.
Question #31
A about the person’s characteristics.
B about the person’s behavior.
C about the person’s values.
D in a group setting.
Question #32
A says yes to the boss, but no to coworkers.
B avoids promising to meet deadlines.
C rarely delivers on promises.
D says no to the boss, but yes to coworkers.
Question #33
A impatience
B confrontational style
C diplomacy and tact
D competitiveness with team members
Question #34
A avoiding a personal friendship with the protégé
B sharing a challenging assignment with the protégé
C coaxing the protégé into potentially harmful situations
D solving problems for the protégé
Question #35
A promote the growth of others.
B conduct serious negotiations over lunch.
C are late bloomers in their career.
D dislike most people.
Question #36
A bet on the outcomes of a situation.
B strive to receive bigger rewards than others.
C are willing to endure pain to receive the right reward.
D want to maximize gain and minimize loss.
Question #37
A the need for economic security and safety is strong.
B collecting company souvenirs is a popular hobby.
C most workers feel they do not receive enough recognition.
D most workers are greedy.
Question #38
A undesired behavior is sustained longer.
B desired behavior fades quickly.
C undesired behavior fades quickly.
D desired behavior is sustained longer.
Question #39
A self-interest.
B a spirit of excitement and adventure.
C concern for the welfare of others.
D a need to avoid pain.
Question #40
A more caring about external rewards than getting the job done.
B thankful that they have a job.
C engaged and committed.
D dissatisfied with their working conditions.
