Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Midterm Exam
Below are the questions for the exam with the choices of answers:
Question #1
A interpersonal and technical skills.
B intellectual and mechanical skills.
C irrelevant and relevant skills.
D personal and job-related skills.
Question #2
A conducting an inventory of employee theft.
B statistically analyzing employee turnover.
C being able to accurately interpret other people’s emotions.
D developing software for measuring employee attitudes.
Question #3
A shares the leadership.
B provides most of the technical expertise needed by the team.
C is so laid back he or she is barely noticed.
D makes all the important decisions.
Question #4
A key words might be unacceptable in the other culture.
B types of smiles might be offensive.
C shades of finger nail paint might be offensive to members of another culture.
D hair styles may offend people in the other culture.
Question #5
A challenging faulty ideas.
B solving difficult problems.
C achieving harmony.
D conducting research.
Question #6
A factual
B complex
C clashes with the receiver’s mental set
D emotionally arousing
Question #7
A helps defuse hostility.
B takes some power away from leaders.
C is a good substitute for low wages.
D increases tension, thus preventing workers from becoming too relaxed.
Question #8
A whether or not a smile is appropriate.
B whether or not it is appropriate to say “Thank you.”
C to what extent your clothing should match that of the work associate from the other culture.
D what type of physical touching is acceptable.
Question #9
A dislike individual problem solving.
B attempt to avoid conformity.
C have feelings of inferiority.
D strive extra hard to achieve consensus (everyone accepts the decision).
Question #10
A cares about them enough to electronically record their conversation.
B dislikes being a supervisor.
C is on the fast track to the executive suite.
D does not think they are very important.
Question #11
A pursuing external rewards such as stock options.
B having a relentless drive to get work accomplished.
C playing video games for a diversion.
D disciplining employees who are late for work.
Question #12
A one of the best female minds in marketing.”
B the highest placed girl in our company.”
C our woman vice president of marketing.”
D our vice president of marketing.”
Question #13
A sending text messages to each other produced the best results.
B talking in loud, abrasive tones facilitated group productivity.
C face-to-face communication was the most valuable for team purposes.
D nonverbal communication proved to be ineffective.
Question #14
A had twice the impact of the content of the message.
B was a determining factor in terms of whether the raters would even listen to the message.
C was irrelevant so long as it was not squeaky or too low.
D had one-half the impact of the content of the message.
Question #15
A disciplining group members.
B taking care of business transactions.
C controlling and giving orders.
D influencing and persuading others.
Question #16
A be able to joke about how others are different than you.
B tolerate and treat fairly people from many different groups.
C establish quotas for hiring and promoting minority group members.
D respect and enjoy a wide range of cultural and individual differences.
Question #17
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A facial expressions.
B interpersonal distance.
C posture.
D gestures.
Question #18
A self-esteem.
B self-monitoring.
C self-doubts.
D self-concept.
Question #19
A sexual harassers are usually physically strong people.
B showing pornography in the workplace is usually done by powerful executives.
C the harasser often has more formal power than the person harassed.
D the harassed person often feels powerful for being a victim.
Question #20
A Sophia Possidon
B Sally Ponzu
C Sofia Poseidon
D Sonia Passon
Question #21
A send an e-mail with a black border.
B use an emoticon symbolizing a frown in her e-mail.
C send him or her an instant message with an urgent tag.
D deliver the message in person.
Question #22
A arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
B wants to increase both quality and quantity of the group’s output.
C speaks mostly English and some Spanish during the meeting.
D tells the group that he likes some of what the group is accomplishing but not every thing.
Question #23
A receives favorable treatment because of refusal to grant a sexual favor.
B loses out because of refusal to grant a sexual favor.
C is intimidated with sexually-toned language.
D gets even with harasser by harassing him or her.
Question #24
A be more charitable toward ineffective members.
B be more alert.
C wind up sitting on the floor after a few minutes.
D think that the meeting is not serious.
Question #25
A gain acceptance for the idea of presentation technology.
B get the projector to work without swearing.
C maintain a human presence while still making effective use of the technology.
D find one good joke to fit each slide.
Question #26
A repeat the spoken word.
B convey the feeling behind the message.
C clarify the spoken word.
D prevent the spoken word from being interpreted too literally.
Question #27
A Human resource management
B Human Relations in Business
C Helping people get along better
D Human Resourcefulness in Business
Question #28
A Loudly discourage its originator.
B Ask that it be put in writing.
C Welcome it.
D Ask for clarification
Question #29
A lower your level of writing skills to that of the silliest bloggers.
B show loyalty by making gracious comments about your employer.
C invite anybody you can find to be a friend or follower.
D blitz managers in the company with flattering messages.
Question #30
A low commitment to implementing the decision.
B political approaches to decision making.
C better acceptance of the decision.
D more rapid decisions than individual problem solving.
Question #31
A wearing only clothing that has a built-in pouch for a phone.
B keeping the phone in a briefcase or handbag.
C continuous holding of the phone even when not in use.
D including your phone number on your business card and résumé.
Question #32
A dominant-subordinate, and cold-warm.
B assertive-aggressive, and passive-assertive.
C happy-unhappy, and extraversion-introversion.
D interest-disinterest, and honest-dishonest.
Question #33
A be self-confident enough to ignore feedback about your traits and behaviors.
B aim for leadership breakthroughs and minimize small acts of leadership.
C help your leader lead.
D allow your leader to make a mistake.
Question #34
A move women and minorities into managerial positions more quickly.
B help employees deal more effectively with people of different cultures.
C market products to ethnic groups more effectively.
D achieve minority hiring quotas.
Question #35
A disguise the criticism so it appears to be a compliment.
B make jokes about the other person’s problems.
C criticize the work, not the person.
D criticize the person, not the work.
Question #36
A is likely to be misunderstood because so few people in business are honest.
B will most likely be received with defensiveness from associates who themselves are dishonest.
C has a good chance of being received as intended.
D will most likely encounter barriers because trust is not valued in customer care.
Question #37
A multiple analyses of the alternatives.
B hesitancy in coming to a conclusion.
C an over-emphasis on rational analysis.
D distorted vision and impaired judgment.
Question #38
A make repeated calls, using hands-free equipment.
B send the person with you a text message, just for fun.
C use your cell phone only when you have stopped your vehicle for a red light or stop sign.
D avoid using your cell phone for calls or text messaging.
Question #39
A size up the climate for communication.
B know whether a message has been received and understood.
C make the sender appear more impressive.
D prevent noise from taking place.
Question #40
A members of the same group often behave quite differently.
B many individuals have intellectual problems.
C many individuals have personality problems.
D members of the same group behave approximately the same.
