Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Chapter 5 and 6 Quiz
Below are the questions for the exam with the choices of answers:
Question #1
A criticize the person, not the work.
B criticize the work, not the person.
C disguise the criticism so it appears to be a compliment.
D make jokes about the other person’s problems.
Question #2
A achieving harmony.
B challenging faulty ideas.
C solving difficult problems.
D conducting research.
Question #3
A dislike individual problem solving.
B attempt to avoid conformity.
C have feelings of inferiority.
D strive extra hard to achieve consensus (everyone accepts the decision).
Question #4
A nonverbal communication proved to be ineffective.
B talking in loud, abrasive tones facilitated group productivity.
C face-to-face communication was the most valuable for team purposes.
D sending text messages to each other produced the best results.
Question #5
A are opposite to those of the leader.
B are rated on a one-to-ten scale.
C duplicate each other’s.
D are complementary.
Question #6
A send him or her an instant message with an urgent tag.
B use an emoticon symbolizing a frown in her e-mail.
C send an e-mail with a black border.
D deliver the message in person.
Question #7
A get the projector to work without swearing.
B find one good joke to fit each slide.
C gain acceptance for the idea of presentation technology.
D maintain a human presence while still making effective use of the technology.
Question #8
A show loyalty by making gracious comments about your employer.
B lower your level of writing skills to that of the silliest bloggers.
C blitz managers in the company with flattering messages.
D invite anybody you can find to be a friend or follower.
Question #9
A keeping the phone in a briefcase or handbag.
B wearing only clothing that has a built-in pouch for a phone.
C continuous holding of the phone even when not in use.
D including your phone number on your business card and résumé.
Question #10
A make repeated calls, using hands-free equipment.
B avoid using your cell phone for calls or text messaging.
C use your cell phone only when you have stopped your vehicle for a red light or stop sign.
D send the person with you a text message, just for fun.
