Final Exam

A  cut costs and increase efficiency.

B  generate sales.

C  develop a synergy agenda.

D  anonymously generate ideas.

E  form a diversity plan.

A  Encourage employees to post honest, bold, and even unpopular decisions.

B  Create safe channels for employees to air their concerns before going online.

C  Clarify what is confidential.

D  Align social policy with the organization’s culture.

E  Explain what is considered illegal.

A  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

B  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

C  Use downtime during business travel to network and make new contacts.

D  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

E  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

A  familiarity with social media

B  ability to communicate

C  punctuality

D  manners

E  professional appearance

A  ethical standards

B  economic stagnation

C  diversity

D  globalization

E  sustainability

A  extroversion

B  conscientiousness

C  emotional stability

D  agreeableness

E  tolerance for ambiguity

A  expert

B  coercive

C  appearance

D  reward

E  legitimate

A  distinctive positioning

B  strategic alliances

C  aggressive growth

D  retrenchment

E  collaborative planning

A  the board of directors, customers, and owners.

B  the board of directors, employees, and owners.

C  the board of directors, employees, and suppliers.

D  customers, families of employees, and employees.

E  competitors, the community, and suppliers.

A  Demographic

B  social and political

C  economic

D  political

E  market

A  specification.

B  analysis.

C  rotation.

D  posting.

E  description.

A  are equal to all other cultures.

B  are hurtful to others.

C  are superior to all others.

D  need to be changed.

E  are outdated.

A  ethics

B  goals

C  objectives

D  culture

E  plans

A  tolerance for pain.

B  self-esteem.

C  self-efficacy.

D  level of extroversion.

E  anxiety.

A  code of ethics.

B  management pledge.

C  belief statement.

D  goals pact.

E  mission statement.

A  the Social Security Act

B  the Occupational Safety and Health Act

C  the Equal Pay Act

D  Title VII of the Civil Rights Act

E  the Wagner Act

A  hygiene

B  affiliation

C  growth

D  security

E  motivating

A  merger approach.

B  fixed plan.

C  defensive strategy.

D  stability strategy.

E  growth strategy.

A  macroenvironment.

B  internal stakeholders.

C  task environment.

D  general environment.

E  distribution network.

A  Performing

B  adjourning

C  norming

D  forming

E  storming

A  physiological, safety, love, esteem, and self-actualization.

B  physiological, financial, love, and empowerment.

C  physiological, financial, love, esteem, and self-actualization.

D  financial, love, friends, and self-actualization.

E  food and shelter, companionship, ego, and self-actualization.

A  leading.

B  planning.

C  situational control.

D  delegating.

E  upkeep.

A  make employees dissatisfied with the present way of doing things.

B  provide benchmarking results.

C  give employees the tools for change.

D  reduce the barriers to change.

E  encourage and reinforce the desired change in the employees.

A  challenging.

B  little or no feedback.

C  achievable.

D  specific.

E  linked to an action plan.

A  expense budget.

B  income statement.

C  cash flow statement.

D  balance sheet.

E  capital expenditures budget.

A  forcing

B  compromising

C  avoiding

D  accommodating

E  collaborating

A  profits; employee satisfaction.

B  task at hand; ethical standards

C  profitability; details you may be missing

D  customer; the employees

E  big picture; the necessary details

A  Those over the age of 70 are significantly less likely to use any form of social media.

B  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

C  Men are less likely than women to indicate that they are unsure about an issue.

D  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

E  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

A  situational

B  servant

C  leader-member exchange

D  transactional

E  shared