Final Exam

A  generate sales.

B  cut costs and increase efficiency.

C  develop a synergy agenda.

D  form a diversity plan.

E  anonymously generate ideas.

A  Explain what is considered illegal.

B  Clarify what is confidential.

C  Align social policy with the organization’s culture.

D  Encourage employees to post honest, bold, and even unpopular decisions.

E  Create safe channels for employees to air their concerns before going online.

A  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

B  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

C  Use downtime during business travel to network and make new contacts.

D  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

E  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

A  familiarity with social media

B  ability to communicate

C  punctuality

D  professional appearance

E  manners

A  sustainability

B  economic stagnation

C  ethical standards

D  diversity

E  globalization

A  tolerance for ambiguity

B  agreeableness

C  emotional stability

D  extroversion

E  conscientiousness

A  reward

B  expert

C  appearance

D  coercive

E  legitimate

A  collaborative planning

B  strategic alliances

C  retrenchment

D  distinctive positioning

E  aggressive growth

A  competitors, the community, and suppliers.

B  the board of directors, employees, and suppliers.

C  the board of directors, customers, and owners.

D  customers, families of employees, and employees.

E  the board of directors, employees, and owners.

A  market

B  political

C  economic

D  social and political

E  Demographic

A  specification.

B  rotation.

C  analysis.

D  description.

E  posting.

A  are hurtful to others.

B  are equal to all other cultures.

C  need to be changed.

D  are outdated.

E  are superior to all others.

A  goals

B  plans

C  culture

D  ethics

E  objectives

A  anxiety.

B  self-efficacy.

C  tolerance for pain.

D  level of extroversion.

E  self-esteem.

A  goals pact.

B  mission statement.

C  code of ethics.

D  management pledge.

E  belief statement.

A  Title VII of the Civil Rights Act

B  the Social Security Act

C  the Equal Pay Act

D  the Occupational Safety and Health Act

E  the Wagner Act

A  security

B  affiliation

C  growth

D  motivating

E  hygiene

A  growth strategy.

B  defensive strategy.

C  merger approach.

D  stability strategy.

E  fixed plan.

A  internal stakeholders.

B  general environment.

C  task environment.

D  distribution network.

E  macroenvironment.

A  storming

B  norming

C  forming

D  Performing

E  adjourning

A  financial, love, friends, and self-actualization.

B  physiological, financial, love, esteem, and self-actualization.

C  physiological, financial, love, and empowerment.

D  food and shelter, companionship, ego, and self-actualization.

E  physiological, safety, love, esteem, and self-actualization.

A  upkeep.

B  delegating.

C  situational control.

D  planning.

E  leading.

A  reduce the barriers to change.

B  give employees the tools for change.

C  encourage and reinforce the desired change in the employees.

D  make employees dissatisfied with the present way of doing things.

E  provide benchmarking results.

A  achievable.

B  little or no feedback.

C  specific.

D  linked to an action plan.

E  challenging.

A  cash flow statement.

B  expense budget.

C  capital expenditures budget.

D  balance sheet.

E  income statement.

A  forcing

B  compromising

C  avoiding

D  collaborating

E  accommodating

A  profits; employee satisfaction.

B  profitability; details you may be missing

C  customer; the employees

D  task at hand; ethical standards

E  big picture; the necessary details

A  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

B  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

C  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

D  Those over the age of 70 are significantly less likely to use any form of social media.

E  Men are less likely than women to indicate that they are unsure about an issue.

A  transactional

B  leader-member exchange

C  situational

D  shared

E  servant