Final Exam

A  develop a synergy agenda.

B  anonymously generate ideas.

C  form a diversity plan.

D  cut costs and increase efficiency.

E  generate sales.

A  Clarify what is confidential.

B  Explain what is considered illegal.

C  Align social policy with the organization’s culture.

D  Create safe channels for employees to air their concerns before going online.

E  Encourage employees to post honest, bold, and even unpopular decisions.

A  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

B  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

C  Use downtime during business travel to network and make new contacts.

D  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

E  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

A  punctuality

B  ability to communicate

C  familiarity with social media

D  manners

E  professional appearance

A  sustainability

B  ethical standards

C  diversity

D  economic stagnation

E  globalization

A  conscientiousness

B  tolerance for ambiguity

C  emotional stability

D  extroversion

E  agreeableness

A  expert

B  appearance

C  legitimate

D  reward

E  coercive

A  distinctive positioning

B  collaborative planning

C  strategic alliances

D  aggressive growth

E  retrenchment

A  the board of directors, employees, and owners.

B  the board of directors, customers, and owners.

C  competitors, the community, and suppliers.

D  customers, families of employees, and employees.

E  the board of directors, employees, and suppliers.

A  economic

B  political

C  Demographic

D  market

E  social and political

A  rotation.

B  analysis.

C  description.

D  posting.

E  specification.

A  need to be changed.

B  are outdated.

C  are equal to all other cultures.

D  are hurtful to others.

E  are superior to all others.

A  plans

B  objectives

C  culture

D  goals

E  ethics

A  tolerance for pain.

B  self-esteem.

C  level of extroversion.

D  anxiety.

E  self-efficacy.

A  mission statement.

B  code of ethics.

C  goals pact.

D  management pledge.

E  belief statement.

A  the Equal Pay Act

B  the Social Security Act

C  Title VII of the Civil Rights Act

D  the Occupational Safety and Health Act

E  the Wagner Act

A  motivating

B  hygiene

C  security

D  growth

E  affiliation

A  defensive strategy.

B  stability strategy.

C  merger approach.

D  fixed plan.

E  growth strategy.

A  task environment.

B  distribution network.

C  internal stakeholders.

D  macroenvironment.

E  general environment.

A  forming

B  norming

C  adjourning

D  storming

E  Performing

A  physiological, safety, love, esteem, and self-actualization.

B  food and shelter, companionship, ego, and self-actualization.

C  financial, love, friends, and self-actualization.

D  physiological, financial, love, and empowerment.

E  physiological, financial, love, esteem, and self-actualization.

A  leading.

B  delegating.

C  planning.

D  situational control.

E  upkeep.

A  encourage and reinforce the desired change in the employees.

B  make employees dissatisfied with the present way of doing things.

C  give employees the tools for change.

D  provide benchmarking results.

E  reduce the barriers to change.

A  challenging.

B  little or no feedback.

C  linked to an action plan.

D  achievable.

E  specific.

A  balance sheet.

B  expense budget.

C  income statement.

D  cash flow statement.

E  capital expenditures budget.

A  collaborating

B  forcing

C  compromising

D  accommodating

E  avoiding

A  task at hand; ethical standards

B  profitability; details you may be missing

C  profits; employee satisfaction.

D  big picture; the necessary details

E  customer; the employees

A  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

B  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

C  Those over the age of 70 are significantly less likely to use any form of social media.

D  Men are less likely than women to indicate that they are unsure about an issue.

E  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

A  shared

B  transactional

C  situational

D  servant

E  leader-member exchange