Final Exam

A  generate sales.

B  develop a synergy agenda.

C  form a diversity plan.

D  anonymously generate ideas.

E  cut costs and increase efficiency.

A  Create safe channels for employees to air their concerns before going online.

B  Align social policy with the organization’s culture.

C  Encourage employees to post honest, bold, and even unpopular decisions.

D  Explain what is considered illegal.

E  Clarify what is confidential.

A  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

B  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

C  Use downtime during business travel to network and make new contacts.

D  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

E  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

A  professional appearance

B  familiarity with social media

C  manners

D  ability to communicate

E  punctuality

A  diversity

B  economic stagnation

C  ethical standards

D  sustainability

E  globalization

A  extroversion

B  agreeableness

C  emotional stability

D  tolerance for ambiguity

E  conscientiousness

A  appearance

B  reward

C  expert

D  legitimate

E  coercive

A  collaborative planning

B  retrenchment

C  distinctive positioning

D  strategic alliances

E  aggressive growth

A  the board of directors, customers, and owners.

B  customers, families of employees, and employees.

C  competitors, the community, and suppliers.

D  the board of directors, employees, and suppliers.

E  the board of directors, employees, and owners.

A  social and political

B  Demographic

C  market

D  political

E  economic

A  analysis.

B  rotation.

C  posting.

D  specification.

E  description.

A  are outdated.

B  need to be changed.

C  are superior to all others.

D  are equal to all other cultures.

E  are hurtful to others.

A  objectives

B  plans

C  ethics

D  culture

E  goals

A  self-esteem.

B  level of extroversion.

C  anxiety.

D  self-efficacy.

E  tolerance for pain.

A  belief statement.

B  management pledge.

C  goals pact.

D  code of ethics.

E  mission statement.

A  the Social Security Act

B  Title VII of the Civil Rights Act

C  the Equal Pay Act

D  the Wagner Act

E  the Occupational Safety and Health Act

A  security

B  hygiene

C  motivating

D  affiliation

E  growth

A  merger approach.

B  defensive strategy.

C  growth strategy.

D  fixed plan.

E  stability strategy.

A  internal stakeholders.

B  general environment.

C  macroenvironment.

D  distribution network.

E  task environment.

A  forming

B  adjourning

C  norming

D  Performing

E  storming

A  financial, love, friends, and self-actualization.

B  physiological, financial, love, and empowerment.

C  physiological, safety, love, esteem, and self-actualization.

D  food and shelter, companionship, ego, and self-actualization.

E  physiological, financial, love, esteem, and self-actualization.

A  situational control.

B  upkeep.

C  leading.

D  delegating.

E  planning.

A  provide benchmarking results.

B  encourage and reinforce the desired change in the employees.

C  give employees the tools for change.

D  make employees dissatisfied with the present way of doing things.

E  reduce the barriers to change.

A  little or no feedback.

B  specific.

C  achievable.

D  linked to an action plan.

E  challenging.

A  income statement.

B  cash flow statement.

C  capital expenditures budget.

D  expense budget.

E  balance sheet.

A  avoiding

B  accommodating

C  compromising

D  forcing

E  collaborating

A  big picture; the necessary details

B  customer; the employees

C  task at hand; ethical standards

D  profits; employee satisfaction.

E  profitability; details you may be missing

A  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

B  Those over the age of 70 are significantly less likely to use any form of social media.

C  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

D  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

E  Men are less likely than women to indicate that they are unsure about an issue.

A  leader-member exchange

B  servant

C  transactional

D  situational

E  shared