Final Exam

A  anonymously generate ideas.

B  form a diversity plan.

C  cut costs and increase efficiency.

D  develop a synergy agenda.

E  generate sales.

A  Create safe channels for employees to air their concerns before going online.

B  Explain what is considered illegal.

C  Clarify what is confidential.

D  Align social policy with the organization’s culture.

E  Encourage employees to post honest, bold, and even unpopular decisions.

A  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

B  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

C  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

D  Use downtime during business travel to network and make new contacts.

E  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

A  ability to communicate

B  professional appearance

C  familiarity with social media

D  manners

E  punctuality

A  economic stagnation

B  globalization

C  sustainability

D  ethical standards

E  diversity

A  extroversion

B  conscientiousness

C  agreeableness

D  tolerance for ambiguity

E  emotional stability

A  legitimate

B  coercive

C  expert

D  appearance

E  reward

A  strategic alliances

B  aggressive growth

C  retrenchment

D  distinctive positioning

E  collaborative planning

A  competitors, the community, and suppliers.

B  the board of directors, employees, and suppliers.

C  customers, families of employees, and employees.

D  the board of directors, customers, and owners.

E  the board of directors, employees, and owners.

A  political

B  Demographic

C  market

D  social and political

E  economic

A  posting.

B  description.

C  analysis.

D  rotation.

E  specification.

A  are equal to all other cultures.

B  are outdated.

C  need to be changed.

D  are superior to all others.

E  are hurtful to others.

A  plans

B  goals

C  culture

D  ethics

E  objectives

A  tolerance for pain.

B  self-efficacy.

C  anxiety.

D  level of extroversion.

E  self-esteem.

A  belief statement.

B  management pledge.

C  mission statement.

D  goals pact.

E  code of ethics.

A  Title VII of the Civil Rights Act

B  the Social Security Act

C  the Equal Pay Act

D  the Wagner Act

E  the Occupational Safety and Health Act

A  affiliation

B  growth

C  motivating

D  security

E  hygiene

A  fixed plan.

B  defensive strategy.

C  stability strategy.

D  merger approach.

E  growth strategy.

A  general environment.

B  distribution network.

C  macroenvironment.

D  internal stakeholders.

E  task environment.

A  storming

B  norming

C  adjourning

D  Performing

E  forming

A  financial, love, friends, and self-actualization.

B  physiological, financial, love, esteem, and self-actualization.

C  physiological, safety, love, esteem, and self-actualization.

D  physiological, financial, love, and empowerment.

E  food and shelter, companionship, ego, and self-actualization.

A  leading.

B  upkeep.

C  situational control.

D  planning.

E  delegating.

A  reduce the barriers to change.

B  encourage and reinforce the desired change in the employees.

C  give employees the tools for change.

D  provide benchmarking results.

E  make employees dissatisfied with the present way of doing things.

A  linked to an action plan.

B  little or no feedback.

C  challenging.

D  specific.

E  achievable.

A  capital expenditures budget.

B  balance sheet.

C  cash flow statement.

D  expense budget.

E  income statement.

A  collaborating

B  accommodating

C  forcing

D  avoiding

E  compromising

A  customer; the employees

B  task at hand; ethical standards

C  big picture; the necessary details

D  profits; employee satisfaction.

E  profitability; details you may be missing

A  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

B  Those over the age of 70 are significantly less likely to use any form of social media.

C  Men are less likely than women to indicate that they are unsure about an issue.

D  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

E  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

A  leader-member exchange

B  shared

C  transactional

D  situational

E  servant