Final Exam

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Question #1

Once you understand the benefits of breaking a habit, it is important to seek advice or learn from the experiences of others.

A FALSE

B TRUE

Question #2

Feedback from others can be an important key to changing a habit.

A TRUE

B FALSE

Question #3

To lose weight in a healthy manner, choose one or two low-calorie food items to eat for a long period of time.

A TRUE

B FALSE

Question #4

Meditation, prayer, spiritual reading, and time with nature are all ways to achieve healthy spirituality.

A FALSE

B TRUE

Question #5

Regular exercise and a healthy diet produce greater mental clarity, a higher energy level, and a more youthful appearance.

A TRUE

B FALSE

Question #6

Well-planned and executed diversity training programs can promote harmony, reduce conflict, and help give the organization a competitive advantage.

A FALSE

B TRUE

Question #7

One way you can eliminate subtle discrimination aimed at you personally is to excel in your work.

A TRUE

B FALSE

Question #8

Older workers can defuse age bias by demonstrating up-to-date skills, flexibility, and reasonable pay expectations.

A TRUE

B FALSE

Question #9

Cutting off older workers from job-related training and career development opportunities is a form of subtle discrimination.

A TRUE

B FALSE

Question #10

Mental illness affects the majority of the U.S. population.

A FALSE

B TRUE

Question #11

People can decrease their stress level by being kind.

A FALSE

B TRUE

Question #12

The use of humor is an effective stress reducing strategy.

A FALSE

B TRUE

Question #13

Stress-management techniques are not relevant if stress is not currently a problem.

A FALSE

B TRUE

Question #14

Someone with excellent technical skills is certain to become a good supervisor upon promotion.

A TRUE

B FALSE

Question #15

Stress can mobilize our energy for coping with challenges.

A FALSE

B TRUE

Question #16

Assertive behavior

A is the equivalent of aggressive behavior.

B always helps you achieve what you want.

C is a way of making a point without upsetting others.

D tends to violate the rights of others.

E Assertive behavior

Question #17

In general, strikes are examples of win/lose situations.

A TRUE

B FALSE

Question #18

Conflict is necessary for effective problem solving and for effective interpersonal relationships.

A FALSE

B TRUE

Question #19

Too much agreement in an organization can be as harmful.

A TRUE

B FALSE

Question #20

An exemplary leader realizes there are always some processes in an organization that should not be questioned or challenged.

A FALSE

B TRUE

Question #21

Successful teams experience constructive disagreement and conflict.

A FALSE

B TRUE

Question #22

Which of the following would not be a positive result of self-managed teams?

A The team achieves synergy through similar thinking patterns.

B Individual members learn new skills, knowledge, and networks.

C Members become accountable for work of the total team.

D The team is focused, disciplined, and committed to objectives.

Question #23

People who work under a manager who emphasizes structure will have a good relationship and be able to share ideas.

A TRUE

B FALSE

Question #24

Trust among team members is a result of fair delegation of tasks and sharing of task completion..

A TRUE

B FALSE

Question #25

Behavioral research suggests that leaders are born, not made.

A FALSE

B TRUE

Question #26

People often forget this secret to making a positive first impression:

A Be aware of your own feelings when meeting someone for the first time.

B Focus on making the other person feel good about him- or herself.

C Examine your professional presence.

D Offer a handshake.

Question #27

When it comes to making a good impression in a work setting,

A you have only seconds in which a person will accept or reject an employee or firm.

B you have a 5- to 10-minute grace period before people form their impression of you.

C your handshake and facial expression dominate all other elements of your appearance.

D it does not apply to an initial contact, since both people are meeting for an express purpose.

Question #28

Turning down your radio at work and refilling the copier paper tray after using the machine are examples of civility.

A FALSE

B TRUE

Question #29

If a meeting is scheduled for 3 p.m., it is important meeting etiquette to be punctual and arrive at 3 p.m. on the dot.

A TRUE

B FALSE

Question #30

You can increase the positive impact of a first handshake with a new client by smiling and maintaining eye contact during the handshake.

A FALSE

B TRUE

Question #31

Social media are not reputable tools for building your personal brand.

A FALSE

B TRUE

Question #32

Speaking rapidly in the workplace is appreciated because it conveys to your coworkers and supervisors that you are efficient and high energy.

A FALSE

B TRUE

Question #33

Most people tend to rely more heavily on voice quality and speech habits during an initial meeting than on anything else.

A TRUE

B FALSE

Question #34

If you aspire to be promoted, it is important that you always dress according to the standards of your current position.

A FALSE

B TRUE

Question #35

In order to create a healthier, more vibrant life,

A try to experience three positive thoughts for every negative one.

B give feedback.

C be fit.

D always practice courtesy so others will be courteous too.

Question #36

Positive energy

A requires feedback and appreciation.

B finds methods of increasing pay for workers.

C helps us cope with physically demanding work.

D praises employees at the levels of senior management.

Question #37

Individuals who build up the pride of other people in the business world are usually middle managers.

A TRUE

B FALSE

Question #38

Humans are psychologically hardwired to notice negative events more than positive ones.

A FALSE

B TRUE

Question #39

Some managers believe that positive reinforcement will reduce their power or control over workers.

A TRUE

B FALSE

Question #40

Recognizing accomplishments is a positive reinforcer.

A TRUE

B FALSE

Question #41

The field of psychology and psychologists have devoted most of their research to mental illnesses.

A TRUE

B FALSE

Question #42

There is very little you can do to change in an effort to be happy because of the way you were raised.

A FALSE

B TRUE

Question #43

Behavior

A follows naturally from activating events and is not a choice.

B is often erratic because emotions are impossible to control.

C is influenced by feelings and thinking patterns triggered by activating events.

D results automatically from activating events such as a perceived injustice.

Question #44

A person who inhibits or overemphasizes her expression of some emotions is suffering from

A intellectual incompetence.

B emotional expressivism.

C a lack of emotional balance.

D a flawed character.

Question #45

One of the ways to eliminate violence in the work place is to hire more part-time workers.

A FALSE

B TRUE

Question #46

According to Transactional Analysis, forgotten memories cannot influence decision making.

A TRUE

B FALSE

Question #47

Adults can often relive a childhood experience in a context very different from the one experienced as a child.

A TRUE

Question #48

Toxic emotions of just one or two people can disturb the emotional balance of an entire team, department, or workplace.

A TRUE

Question #49

Emotional intelligence is simply a measure of our social competence.

A TRUE

B FALSE

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