Midterm

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Question #1

Many companies are improving interpersonal relations by

A attempting to establish a strong financial structure to ensure employee satisfaction.

B using technology to enhance employee involvement in management decisions.

C offering more services to stockholders.

D organizing their workers into teams in which each employee plays a part.

Question #2

The study of human relations broadly analyzes

A workplace relations, dilemmas, and strategies.

B the relationship between human behavior and technological advances.

C individual behavior patterns.

D human behavior, prevention strategies, resolution of behavioral problems, and self-development.

Question #3

Individuals who are strongly self-motivated usually

A stick with endeavors that feel comfortable.

B patiently let dilemmas naturally resolve themselves.

C neglect to nurture their personal lives.

D take on challenges that require hard work and persistence.

Question #4

Intrapreneurship is an example of motivation through

A employees’ personal growth.

B goal-setting.

C job design.

D solicitation of employees’ ideas.

Question #5

If a manager gives employees better working conditions and pay and opportunities for social networking, the manager is using only ____ to motivate the workers.

A motivational factors

B social needs

C security needs

D maintenance factors

Question #6

Kyoko wants to consider the safety and security needs of her employees. Which of the following organizational conditions would help meet those needs?

A A company benefits plan

B All of these

C A pension plan

D A seniority system of job assignment

Question #7

Understanding what motivates anyone is not easy because each individual has different

A career paths.

B values, attitudes, and needs.

C employers.

D obligations.

Question #8

Gritty people are more inclined to be motivated by instant gratification.

A FALSE

B TRUE

Question #9

According to goal-setting theory, goals should be specific, be difficult to achieve, and require sustained effort.

A FALSE

B TRUE

Question #10

If a need is already satisfied, an individual cannot usually be motivated by that need.

A TRUE

B FALSE

Question #11

Without motivated workers, most companies will not succeed.

A TRUE

B FALSE

Question #12

Employees who frequently have a negative attitude can still maintain a high level of productivity.

A TRUE

B FALSE

Question #13

You can help others to change their attitudes by changing the conditions that precede a behavior.

A TRUE

B FALSE

Question #14

Andrew, who is training to run a marathon, occasionally mentions his progress to his boss. His boss will probably perceive Andrew as having a self-absorbed attitude and be unappreciative of his endeavor.

A FALSE

B TRUE

Question #15

The use of rewards and punishments to influence another’s attitude is a successful strategy with children but not with adults.

A FALSE

B TRUE

Question #16

It can be difficult, though not impossible, to unlearn negative attitudes.

A TRUE

B FALSE

Question #17

We develop negative or positive attitudes toward people, ideas, and events based upon our thoughts about, feelings about, and actions toward them.

A TRUE

B FALSE

Question #18

One of the most significant differences between high and low achievers is choice of career.

A TRUE

B FALSE

Question #19

An individual with healthy, high self-esteem might make which of the following statements?

A I admit it. I’ve never been good at taking tests.

B I may not be able to control the way I feel right now, but I can control the way I behave.

C I don’t know why I try so hard; it doesn’t make much difference anyway.

D I’m much better at playing tennis than Joe, Raju, and Marcela.

Question #20

Many adults mistakenly define themselves in terms of

A the things they possess.

B their physical appearance.

C the opinions of their parents.

D their relationships with friends.

Question #21

Adolescents are more inclined to define their self-concept and worth by

A internal sources and positive self-talk.

B their social relationships with peers and adopting traits and beliefs that their peers value.

C what their parents do and the things they own.

D accomplishments and talents.

Question #22

Which of the following behaviors exemplifies self-respect?

A Jane constantly seeks ways to prove herself, not acknowledging accomplishments she has already achieved.

B Mary sets unrealistic goals for herself in order to challenge herself to greater accomplishments.

C Tim is proud of his accomplishments, recognizes and enjoys what he has done well, and does not need the recognition of others to feel good about those accomplishments.

D Norman puts up with a significant amount of verbal abuse from his friends.

Question #23

While goal setting is a valuable skill, there is no link between self-esteem and the setting and achievement of personal goals.

A FALSE

B TRUE

Question #24

People who develop low self-esteem in their childhood cannot build to high self-esteem later on in adulthood.

A FALSE

B TRUE

Question #25

Individuals with low self-esteem tend to believe that someone or something outside themselves controls their behavior.

A FALSE

B TRUE

Question #26

Common symptoms of low self-esteem can include either eating disorders or overeating, as well as excessive drinking or smoking.

A TRUE

B FALSE

Question #27

Childhood events such as poor performance in school, abusive or uncaring parents, or a serious childhood accident can be retained in the brain and have a lasting impact on your self-concept.

A FALSE

B TRUE

Question #28

Self-efficacy and self-concept are components of self-respect.

A TRUE

B FALSE

Question #29

You should remember that your communication style

A is a reflection of how well you communicate.

B is an ability to communicate.

C changes as you advance in your career.

D is how you prefer to communicate.

Question #30

The zone in which communication style characteristics are displayed with the most intensity is

A Zone 1.

B Zone 2.

C the excess zone.

D the intensity zone.

Question #31

Managers relying too much on the strengths of their communication style can create problems in their relationships with others.

A TRUE

B FALSE

Question #32

A person is most likely to move into the excess zone when he is feeling secure and confident.

A FALSE

B TRUE

Question #33

Successful people in the business world tend to be higher on the sociability continuum.

A FALSE

B TRUE

Question #34

Personality is based on the thoughts, feelings, and actions that characterize someone, whereas communication style is just one dimension of personality based on observable behaviors.

A TRUE

B FALSE

Question #35

When verbal and nonverbal messages match,

A it gives the impression that you can be trusted.

B the verbal message is dominant.

C people can become suspicious of your intentions.

D it is critical to maintain eye contact.

Question #36

Women use conversation as a way to

A build and maintain relationships.

B exchange information.

C negotiate.

D discover differences and uniqueness.

Question #37

Effective communication involves the sender, receiver, message, and

A filter.

B feedback.

C interpersonal communications

D semantics.

Question #38

Hearing and listening are both innate abilities.

A TRUE

B FALSE

Question #39

Facebook, Twitter, and LinkedIn combine personal interaction and technology.

A TRUE

B FALSE

Question #40

Effective use of social media requires us to be better spellers, write our ideas clearly, and continue to use communication etiquette.

A FALSE

B TRUE

Question #41

When level of trust in an organization is low, it is best to communicate messages through the grapevine.

A FALSE

B TRUE

Question #42

The sender is 100 percent responsible for clear and effective communication.

A FALSE

B TRUE

Question #43

For true communication to take place, the message must be understood by the person receiving it in the same way the sender intended it to be understood.

A FALSE

B TRUE

Question #44

Over time, efforts to improve productivity in the workplace have

A had little effect on improvements in productivity.

B focused more on plant layout and mechanical processes.

C offered organizations a simplified perception of employees.

D reflected a shift in values and concerns, from things to people.

Question #45

Individuals can achieve greater satisfaction from their careers and personal lives when they successfully manage

A All of these

B their one-to-one relationships.

C their group member relationships.

D their relationship with themselves.

Question #46

Studies have shown that the primary reason people fail at their jobs is that

A their job descriptions did not match expectations.

B they lack desirable personal qualities and problem-solving skills.

C they were not trained.

D their technical skills are lacking.

Question #47

Low organizational trust can result in low productivity, poor communication, and slow decision making.

A TRUE

B FALSE

Question #48

Trust is a building block of all successful relationships with coworkers, customers, family members, and friends.

A FALSE

B TRUE

Question #49

Many employees need training to become a team member.

A FALSE

B TRUE

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