Quiz 2

A  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

B  a process whereby two or more parties work toward an agreement.

C  a process that involves people disagreeing.

D  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

A  a process that involves people disagreeing.

B  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

C  conflict that takes place between different groups such as between different departments.

D  a type of conflict between two people.

A  employee feelings of being demeaned with resulting lower morale

B  climate of distrust

C  excessive personal attacks

D  low individual stress

A  Overcome your fear.

B  Begin aggressively.

C  Listen more than you talk.

D  Get the facts.

A  overnight gas station attendant

B  education

C  bartending

D  law enforcement

A  denying requests made by others

B  supervising others

C  caring for others

D  all of the above

A  collaboration

B  compromise

C  avoidance

D  accommodation

A  creating competition between teams or individuals with a bonus for those with the best solution.

B  building clarity into the situation.

C  encouraging disagreement with no fear of reprisal.

D  assigning someone to play devil’s advocate.

A  Conflict generally makes people uncomfortable.

B  Conflict is always problematic in an organization.

C  Conflict can lead to less than optimal performance.

D  Conflict can paralyze an organization.

A  competition.

B  accommodation.

C  avoidance.

D  compromise.

A  management is willing to commit needed resources.

B  managers fail to delegate authority.

C  team members are willing to commit to a common goal.

D  teams are willing to cooperate with other teams.

A  25-30 percent

B  5-10 percent

C  15-20 percent

D  35-40 percent

A  cross-functional

B  product design

C  task force

D  virtual

A  someone who is using blocking strategies

B  a relationship builder

C  a team leader

D  a task facilitator

A  nouveau riche

B  compact clam

C  rich minimalism

D  slim and sleek

A  Identify yourself clearly in the first few lines and proofread.

B  Assume privacy but be careful in addressing your email so it reaches the right person.

C  Write a meaningful subject line and avoid attachments.

D  Keep the message focused and readable and be kind-don’t flame.

A  team members operate in a social context.

B  team members lack authority.

C  team members are individually accountable for achieving team goals.

D  members of a team change constantly.

A  interpersonal communication / routine maintenance

B  upward communication / downward communication

C  downward communication / upward communication

D  downward communication / lateral communication

A  speak clearly

B  filter out distractions

C  answer e-mails promptly

D  listen

A  group cohesiveness needs to be improved.

B  consensus needs to be built.

C  assignments are not clear or progress is slow.

D  people on the team aren’t getting along.

A  willingness to let team members work on their own without asking them what they are doing and how the job is going.

B  integrity and honesty in communicating with team members.

C  being optimistic and generating positive energy.

D  being clear and consistent; letting members know what’s expected of them.

A  product design

B  cross-functional

C  virtual

D  manager-led

A  unit

B  department

C  group

D  team