Adaptive Quiz Chapter 1

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Question #1

Successful managers enact three types of roles. When it comes to decisional roles, the primary goal is to

A solve a problem.

B analyze data.

C process information.

D reflect an interaction.

Question #2

Sam is proficient in both technical and conceptual skills. However, he has very low levels of emotional intelligence. What do you predict will happen during Sam’s career?

A Sam will not have long-term success at any level of management.

B Sam will have long-term success in middle-level management.

C Sam will have long-term success in lower-level management.

D Sam will have long-term success in top-level management.

Question #3

Mario is a successful middle-level manager. Recently, while leading a project, Mario was unable to handle some of the unstructured problems that arose and to work through the potential implications of different solutions. As Mario’s mentor, what do you recommend he improve in order to prepare for a top management role?

A emotional intelligence

B conceptual skills

C technical skills

D commitment to lifelong learning

Question #4

Alan is a new manager with very strong interests in the details of his field. He spends great amounts of time studying tasks and procedures related to his area of expertise. When it comes to broader, analytical thinking or integrative problem solving, Alan tends to lose interest. In your estimation, what is your prediction for Alan’s career?

A Alan will seek out higher positions of management.

B Alan will thrive as a top-level manager.

C Alan will thrive as a lower-level manager.

D Alan will become bored in his current position.

Question #5

What is an advantage of building social capital?

A The cost of labor declines.

B Others will admire you.

C Your staff will be obedient.

D You can get things done.

Question #6

To build social capital as broadly as possible, what is the most effective strategy a manager should follow?

A developing emotional intelligence

B networking with customers, suppliers, and community representatives

C seeking input from team members

D maintaining relationships with peers

Question #7

A bank is developing a new Internet portal and has a number of promising candidates to lead the project. Whom do you recommend for the position of project manager?

A Dick is a grand networker, able to find talent as needed.

B Patsy is highly skilled at explaining what needs to be done.

C Mable is able to inspire commitment and encourage mutual support.

D Johan is unusually creative at solving problems as they arise.

Question #8

As a part of Will’s job at a foundation, he is expected to build a broad portfolio of social capital. Which strategy would best serve Will in this goal?

A focusing on the development of self-awareness

B maintaining relationships with peers

C voting in board of directors elections

D networking with customers, suppliers, and community representatives

Question #9

Justine is a supervisor for GreenTech, Inc. and is looking forward to a promotion. Which level of management best represents Justine’s next position?

A middle management

B first-line management

C top management

D executive management

Question #10

Managers today must meet multiple and changing expectations. Which manager will most likely be successful in meeting these challenges?

A a manager who penalizes workers who do not meet set productivity goals

B a manager who gives specific, direct orders for subordinates to follow

C a manager who helps and supports operating workers

D a manager who regularly reports to his or her supervisor

Question #11

Scott has a great deal of opportunity to make decisions in his current job; and he enjoys the support his managers offer to help him do his job well. Which best describes the type of company Scott works for?

A a company with an upside-down pyramid approach

B a company where accountability flows upward

C a company with a pyramid approach

D a company with a low QWL environment

Question #12

In an organization with the upside-down pyramid mindset, management is most effective if it aims to be

A accountable and performance-focused.

B accountable and driven.

C supportive and respectful.

D decisive and supportive.

Question #13

The manager who will have the most success dealing with shifting expectations is the one who

A gives specific, direct orders for subordinates to follow.

B fills in the gaps when workers fall short.

C regularly reports to his or her supervisor.

D helps and supports operating workers.

Question #14

Sam is discussing his dreams when he says, “I can’t wait until I’m in top management—then I won’t have to be accountable to anybody but myself!” Which of the following replies would you propose to Sam?

A That’s not true, top managers are accountable to their employees.

B That’s true, top managers can pursue their dreams without many constraints.

C That’s true, top managers are only accountable to their closest mentors.

D That’s not true, top managers are held accountable by boards of directors.

Question #15

An employee concerned about how an organization is being run could appeal to the board of directors. Which responsibility does the board of directors have?

A governance

B leadership

C supervising

D accountability

Question #16

Inputs measure ________, while ________ is measured by outputs.

A efficiency; effectiveness

B effectiveness; efficiency

C teamwork; productivity

D productivity; teamwork

Question #17

Adding value to the original inputs through operations is a requirement for

A increasing efficiency.

B marketing the organization.

C earning profits.

D hiring labor.

Question #18

Executives at XYZ Industries are committed to drawing upon the full knowledge, experience, and commitment of all members of the organization. These executives recognize the

A need for increased teamwork.

B expectations of the new workforce.

C demise of “command and control.”

D importance of valuing human capital.

Question #19

What is an example of teamwork?

A providing good training

B clarifying job roles

C following policy exactly

D de-emphasizing hierarchy

Question #20

Performance efficiency is

A an input measure of resource cost associated with goal accomplishment.

B the quantity and quality of work performance without resource utilization considered.

C the quantity and quality of work performance with resource utilization considered.

D an output measure of task or goal accomplishment.

Question #21

Performance effectiveness measures include

A transformation speed.

B resource quality.

C technological contribution.

D goal accomplishment.

Question #22

_______ is an input measure of resource cost associated with goal accomplishment.

A Performance efficiency

B Productivity

C Performance effectiveness

D Transformation process

Question #23

________ is the quantity and quality of work performance, with resource utilization considered.

A Performance efficiency

B The transformation process

C Productivity

D Performance effectiveness

Question #24

What percentage of organizations are open systems?

A 27%

B 83%

C 50%

D 100%

Question #25

Performance effectiveness is a(n) __________ measure of task performance, while performance efficiency is a(n) __________ measure of task performance.

A input; productivity

B productivity; resource

C input; output

D output; input

Question #26

Networking is important for

A cost and control.

B communication and coordination.

C goals and resources.

D effectiveness.

Question #27

Embracing diversity within an organization, rather than simply “meeting quotas” may allow the organization to achieve which benefit?

A attracting more knowledge workers

B building new global markets

C improving corporate governance

D creating new opportunities to improve performance

Question #28

Your company is considering global sourcing of labor and components for a new product. A local newspaper learns of the plan and sends someone to interview you about the ethics of this move. What is one ethical consideration that you should address?

A problems with international trade agreements

B wages and work conditions in the host country

C lack of skilled workers in the host country

D unstable exchange rates

Question #29

One of your staff, Raj, is widely recognized within the company for expertise with job-relevant tasks and capabilities. As Raj’s manager, what would you recommend he improve in order to further differentiate his talents from those of his peers?

A moral leadership

B commitment

C self-management skills

D personal brand

Question #30

A business consultant has advised your company to consider global sourcing and increased use of part-time workers. What is the likely benefit to your company if you adopt this advice?

A reduced staffing costs

B new market opportunities

C better corporate governance

D increased diversity

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Adaptive Quiz Chapter 1

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