Test 4

A  Risk assessment

B  Disaster recovery plan

C  Disaster planning

A  An idealized goal that proposes a new future for an organization

B  The purpose or ultimate outcome of the organization

C  The critical functions performed to achieve the organization’s purpose

D  The core values or guides to behavior used when engaging in the critical functions

A  An individual who agrees to perform certain work according to their own means, manner, and methods of performance

B  Also known as a common law employee

C  Employed by a service firm and assigned to work at a business or organization

D  Works less than 30 hours per week

A  True

B  False

A  50 years old

B  60 years old

C  40 years old

D  65 years old

A  Coaching

B  Mentoring

C  Advising

D  Team building

A  Malicious destruction of assets

B  Telecommunication failure

C  Unauthorized access to data

D  Improper handling of data

A  Recruitment

B  Retention

C  Motivation

D  Conflict

A  Method identification

B  Goal setting

C  The establishment of a basic mission

D  Assessment of the organization’s external environment

A  Mission statement

B  Vision statement

C  Strategic planning

A  Mentoring

B  Coaching

C  Advising

D  Team building

A  3

B  2

C  4

D  5

A  process improvement

B  policy

C  SWOT technique

D  project management

A  SWOT technique

B  project management

C  policy

D  process improvement

A  policy

B  SWOT technique

C  process improvement

D  project management

A  process improvement

B  project management

C  policy

D  SWOT technique

A  False

B  True

A  Verifying the candidate’s financial status

B  Gathering additional information about the candidate that may be useful in the hiring decision

C  Verifying the candidate is who they say they are

D  Gathering additional information as to why the candidate left their current job

A  An employee is laid off due to downsizing of the company.

B  An employee is in a car accident while on vacation and requires time off for surgery.

C  An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.

A  Customers

B  Employees

C  Job applicants

D  Visitors

A  An employee resigns to take another position with higher pay

B  An employee’s fixed term of employment expires

C  The company downsizes and has to lay off the employee

A  False

B  True

A  directing authority

B  delegating authority

C  facilitating authority

A  What

B  How

C  Where

D  Who

A  Elton Mayo

B  Max Weber

C  Douglas McGregor

D  W. Edwards Deming

A  An employee choosing to retire

B  The result of disciplinary action

C  Corporate downsizing

D  An employee is fired

A  15

B  5

C  12

D  10

A  Undue hardship

B  Functional limitation

C  Reasonable accommodation

D  Workplace barrier

A  The organization

B  State legislators

C  The employee

D  The supervisor

A  Organizing

B  Facilitating

C  Departing

D  Planning

A  politics

B  dynamics

C  ergonomics

D  economics

A  Why

B  How

C  What

D  Where

A  Designed to evaluate final results

B  Designed to measure and evaluate the work in progress

C  Designed to prevent problems

D  Designed to anticipate problems

A  Directing

B  Organizing

C  Planning

D  Controlling

A  Establishing appropriate training programs

B  Hiring and firing employees

C  Dealing with problem behaviors

A  The employee is responsible for maintaining a safe work environment.

B  The OSHA regulations are guidelines and are not mandated.

C  The employer must develop and implement a health and safety program to achieve employee protections.

A  separation

B  departing

C  coaching

D  staffing

A  Disaster assessment

B  Disaster planning

C  Disaster recovery plan

D  Risk assessment

A  written reprimand

B  Termination of employment 

C  demotion

D  coaching

E  oral writing

A  Where

B  Why

C  What

D  How

A  Recognize that work is done through other people

B  Recognize that employees must be frequently monitored to perform their best

C  Recognize that doing the work oneself is the best form of role modeling

A  Decision making

B  Giving orders

C  Instructing others

D  Correcting deviations from the plan

A  Job descriptions

B  Qualifications

C  Position summary

D  Performance standards

A  30

B  38

C  20

D  32

A  Incentive

B  Recognition program

C  Reward program

A  A theory that employees dislike work

B  A philosophy that employees will excel when they feel a sense of fulfillment at work

C  An employee-focused management philosophy

D  A customer-focused management philosophy

A  Retiring

B  Departing

C  Termination

D  Separation

A  demotion

B  separation

C  discrimination

D  termination

A  Choices

B  Constants

C  Catalysts

D  Creations

A  Supplemental benefits

B  Wages

C  Salary

D  Incentives