Test 4

A  Disaster recovery plan

B  Disaster planning

C  Risk assessment

A  The critical functions performed to achieve the organization’s purpose

B  The purpose or ultimate outcome of the organization

C  The core values or guides to behavior used when engaging in the critical functions

D  An idealized goal that proposes a new future for an organization

A  Also known as a common law employee

B  Employed by a service firm and assigned to work at a business or organization

C  An individual who agrees to perform certain work according to their own means, manner, and methods of performance

D  Works less than 30 hours per week

A  True

B  False

A  60 years old

B  40 years old

C  50 years old

D  65 years old

A  Team building

B  Advising

C  Coaching

D  Mentoring

A  Improper handling of data

B  Telecommunication failure

C  Unauthorized access to data

D  Malicious destruction of assets

A  Motivation

B  Recruitment

C  Retention

D  Conflict

A  The establishment of a basic mission

B  Assessment of the organization’s external environment

C  Method identification

D  Goal setting

A  Vision statement

B  Strategic planning

C  Mission statement

A  Team building

B  Coaching

C  Mentoring

D  Advising

A  3

B  2

C  4

D  5

A  process improvement

B  SWOT technique

C  policy

D  project management

A  process improvement

B  SWOT technique

C  project management

D  policy

A  SWOT technique

B  process improvement

C  project management

D  policy

A  process improvement

B  project management

C  SWOT technique

D  policy

A  False

B  True

A  Verifying the candidate’s financial status

B  Verifying the candidate is who they say they are

C  Gathering additional information about the candidate that may be useful in the hiring decision

D  Gathering additional information as to why the candidate left their current job

A  An employee is laid off due to downsizing of the company.

B  An employee is in a car accident while on vacation and requires time off for surgery.

C  An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.

A  Employees

B  Customers

C  Visitors

D  Job applicants

A  An employee resigns to take another position with higher pay

B  An employee’s fixed term of employment expires

C  The company downsizes and has to lay off the employee

A  False

B  True

A  directing authority

B  facilitating authority

C  delegating authority

A  How

B  Where

C  Who

D  What

A  W. Edwards Deming

B  Max Weber

C  Elton Mayo

D  Douglas McGregor

A  Corporate downsizing

B  An employee choosing to retire

C  The result of disciplinary action

D  An employee is fired

A  15

B  10

C  5

D  12

A  Reasonable accommodation

B  Functional limitation

C  Workplace barrier

D  Undue hardship

A  The supervisor

B  The employee

C  The organization

D  State legislators

A  Organizing

B  Facilitating

C  Planning

D  Departing

A  ergonomics

B  dynamics

C  economics

D  politics

A  How

B  Where

C  Why

D  What

A  Designed to evaluate final results

B  Designed to measure and evaluate the work in progress

C  Designed to prevent problems

D  Designed to anticipate problems

A  Planning

B  Organizing

C  Directing

D  Controlling

A  Establishing appropriate training programs

B  Dealing with problem behaviors

C  Hiring and firing employees

A  The employer must develop and implement a health and safety program to achieve employee protections.

B  The OSHA regulations are guidelines and are not mandated.

C  The employee is responsible for maintaining a safe work environment.

A  departing

B  coaching

C  separation

D  staffing

A  Disaster assessment

B  Disaster planning

C  Risk assessment

D  Disaster recovery plan

A  oral writing

B  coaching

C  Termination of employment 

D  demotion

E  written reprimand

A  Why

B  What

C  Where

D  How

A  Recognize that work is done through other people

B  Recognize that employees must be frequently monitored to perform their best

C  Recognize that doing the work oneself is the best form of role modeling

A  Giving orders

B  Instructing others

C  Decision making

D  Correcting deviations from the plan

A  Job descriptions

B  Performance standards

C  Qualifications

D  Position summary

A  20

B  38

C  30

D  32

A  Incentive

B  Recognition program

C  Reward program

A  A theory that employees dislike work

B  An employee-focused management philosophy

C  A customer-focused management philosophy

D  A philosophy that employees will excel when they feel a sense of fulfillment at work

A  Separation

B  Departing

C  Termination

D  Retiring

A  demotion

B  termination

C  separation

D  discrimination

A  Catalysts

B  Constants

C  Creations

D  Choices

A  Wages

B  Incentives

C  Salary

D  Supplemental benefits