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Question #1

What metaphor for organizations goes with this statement: comm is creativity vs. constraint

A balance

B control

C self-disclosure

D pipeline

Question #2

What metaphor for organizations goes with this statement: communication as strategic

A self-disclosure

B process

C balance

D control

Question #3

What metaphor for organizations goes with this statement: communication as transactional

A balance

B control

C process

D self-disclosure

Question #4

What metaphor for organizations goes with this statement: communication as information transfer

A pipeline

B self-disclosure

C control

D balance

Question #5

What is the best behavior to facilitate intergroup interactions and reduce prejudice?

A self-disclosure

B control

C pipeline

D balance

Question #6

Views culture as co-created or socially constructed: built by individuals together.

A Normative definition of Culture

B Dialectic definition of culture

C interpretive definition of culture

D Critical definition of culture

Question #7

Views culture as shifting tensions: does a culture focus on individuals or groups?

A Normative definition of Culture

B Dialectic definition of culture

C interpretive definition of culture

D Critical definition of culture

Question #8

Views culture as a struggle in a larger context: think who is in charge or has the power.

A Dialectic definition of culture

B Normative definition of Culture

C Critical definition of culture

D interpretive definition of culture

Question #9

Views culture as a container: something to be studied from the outside.

A Critical definition of culture

B utilitarianism

C Normative definition of Culture

D categorical imperative

Question #10

This ethic states that we should act for the greater good, no matter what means possible.

A Critical definition of culture

B categorical imperative

C Normative definition of Culture

D utilitarianism

Question #11

This ethic states that an unjust means does not equal a good ends. In other words, rules matter

A categorical imperative

B Normative definition of Culture

C Critical definition of culture

D utilitarianism

Question #12

This ethical lens is care-based in orientation, and is focused on finding a happy medium.

A categorical imperative

B ethnography

C the golden mean

D utilitarianism

Question #13

It refers to bringing a member or members of one social group into contact with members of another social group with the goal of influencing attitudes and reducing prejudice.

A Prisoner’s Dilemma

B trading off

C intergroup communication

D intergroup contact theory

Question #14

It refers to the interaction between members of different social groups

A constraint

B Facts

C intergroup contact theory

D intergroup communication

Question #15

Every organizational culture has a body of “social knowledge,” shared by members, that enables those members to navigate the culture.

A constraint

B trading off

C Facts

D Prisoner’s Dilemma

Question #16

All organizations and social collectives identify objects, individuals, events, and processes that punctuate the daily life of the organization and allow members to structure their experiences.

A fieldwork

B constraint

C relevant constructs

D thick description

Question #17

It refers to the study of the ways in which sign systems, or systems of representation, come to create social reality for people.

A semiotics

B creativity

C superior-subordinate

D ethnography

Question #18

a particular “game” between two captured prisoners that illustrates why cooperation is difficult to maintain even when it is mutually beneficial

A fieldwork

B semiotics

C Prisoner’s Dilemma

D thick description

Question #19

This is a strategy that involves negotiating responsibilities between spouses when unique situations arise that present a struggle in managing work and family needs.

A ethnography

B trading off

C fieldwork

D semiotics

Question #20

_________ interactions are characterized by a status differential between individuals, and focus on the interactions that take place between supervisors or managers and their employees.

A ethnography

B constraint

C creativity

D superior-subordinate

Question #21

It refers to the design and modification of social systems through communication

A ethnography

B creativity

C constraint

D semiotics

Question #22

It refers to the rules, norms that come with a particular system that those within system abide

A fieldwork

B constraint

C semiotics

D thick description

Question #23

a research strategy that combines detailed description of cultural activity with an analysis of the layers of deep cultural meaning in which those activities are embedded

A Prisoner’s Dilemma

B thick description

C relevant constructs

D fieldwork

Question #24

It refers to the collection of information outside a lab/sterile/controlled setting

A ethnography

B relevant constructs

C semiotics

D fieldwork

Question #25

It refers to a form of studying by observing people in their natural habitats

A trading off

B constraint

C ethnography

D Prisoner’s Dilemma

Question #26

Those relationships with trusted coworkers characterized by quick, verbal communication, and are the most dynamic source of power in contemporary organizations because of role they play in responding to a turbulent business climate

A ethnography

B trading off

C constraint

D Informal Communication Networks

Question #27

organizations with the main goal of shortening the time period in which employees can respond to their customers and each other

A Corporate Inversion:

B Urgent Organizations

C environmental degradation

D Multicultural Management

Question #28

no two countries with a McDonalds have ever fought a war

A McDonald’s Theory of Peace

B environmental degradation

C Multicultural Management

D Corporate Inversion:

Question #29

When heightened companies move in attempts to find locals with the least environmental regulations and/or the most resources to be exploited

A outsourcing

B environmental degradation

C Multicultural Management

D perishable

Question #30

It refers to the ability to adapt one’s leadership style to both respond to and make the most of pervasive cultural differences in values and practices among a diverse employee population

A perishable

B Multicultural Management

C outsourcing

D environmental degradation

Question #31

When a company buys smaller one in foreign state with favorable tax code in order to pay lower taxes

A outsourcing

B McDonald’s Theory of Peace

C perishable

D Corporate Inversion:

Question #32

It occurs when companies choose to hire people from other countries to do their work (cheap Labor)

A Globalization

B outsourcing

C McDonald’s Theory of Peace

D situated

Question #33

It refers to the closer integration of the countries and peoples of the world

A McDonald’s Theory of Peace

B outsourcing

C perishable

D Globalization

Question #34

It refers to the interaction required to direct a group towards a shared goal

A organization communication:

B Urgent Organizations

C care-based principles

D ends-based principles

Question #35

organizational communication is situational specific

A outsourcing

B Globalization

C situated

D Corporate Inversion:

Question #36

patterns of interaction that were effective last year may be outdated today due to changes in customer taste and technology

A Corporate Inversion:

B outsourcing

C Globalization

D perishable

Question #37

as exemplified by the veil of ignorance and the golden rule, stress reciprocity and the need to consider the world from the position of others

A rule-based principles

B ends-based principles

C care-based principles

D Aristotle’s Golden Mean

Question #38

as exemplified by the categorical imperative, stress an obligation to duty and universal codes of behavior

A care-based principles

B Aristotle’s Golden Mean

C ends-based principles

D rule-based principles

Question #39

as exemplified by utilitarianism, these principles are focused on creating good outcomes

A rule-based principles

B ends-based principles

C Aristotle’s Golden Mean

D care-based principles

Question #40

It is a theory in ethics which holds that morality is to be found in moderation

A care-based principles

B Aristotle’s Golden Mean

C rule-based principles

D ends-based principles

Question #41

It is the study of the general nature of morals and the specific moral choices to be made by a person

A ends-based principles

B Ethics

C rule-based principles

D care-based principles

Question #42

It refers to the expression of single-minded certainty by true believers in their extremist ideology

A care-based principles

B rule-based principles

C ends-based principles

D Extremist Rhetoric

Question #43

This is the fallacy where the speaker appeals to authority figure as support strictly based on their authoritative position, not because of their expertise and credibility on the topic

A post hoc fallacy

B ad hominem fallacy

C ad verecundium fallacy

D slippery slope fallacy

Question #44

This is the fallacy where the speaker suggests a certain action will set off a series of actions in motion

A ad hominem fallacy

B post hoc fallacy

C slippery slope fallacy

D ad verecundium fallacy

Question #45

This is the fallacy when someone believes that since Event A happened before event B, then Event A must have cause event B

A ad hominem fallacy

B ad verecundium fallacy

C post hoc fallacy

D slippery slope fallacy

Question #46

This is the fallacy where the speaker demeans person making the argument, not the argument itself

A begging the question fallacy

B post hoc fallacy

C ad hominem fallacy

D slippery slope fallacy

Question #47

This is the fallacy where the speaker assumes something as a fact even though it has not been proven to be fact

A begging the question fallacy

B ad verecundium fallacy

C post hoc fallacy

D slippery slope fallacy

Question #48

These are the various types of erroneous reasoning that renders arguments logically unsound

A Belief

B Fallacies

C Attitude

D Value

Question #49

It refers to our feelings about what is true

A Fallacies

B Attitude

C Belief

D Value

Question #50

It refers to our most enduring judgements about what is good or bad in life

A Attitude

B Belief

C Value

D Fallacies

Question #51

It refers to our predisposition or learned evaluation to like or dislike something and can influence behavior

A Attitude

B Fallacies

C Value

D Belief

Question #52

They ar the teachers of rhetoric/public speaking in ancient greece

A Philosophers

B Ethos

C Speakers

D Sophists

Question #53

This is an element of the propaganda

A has negative connotation

B mass influence through mass media

C one controller of info, no free choice

D covert/secret message

E all of the above

Question #54

Aristotle defined _____________ as a speaker’s credibility as perceived by the audience.

A Ethos

B Pathos

C Exigency

D Persuasion

Question #55

___________ is a symbolic process in which communicators try to convince other people to change their attitudes or behaviors regarding an issue through the transmission of a message in an atmosphere of free choice.

A Persuasion

B Ethos

C Pathos

D Exigency

Question #56

These are the types of evidence used in speeches

A comparison

B testimonies

C narrative

D examples

E All of the above

Question #57

These are some organizational formats to use for your speech body

A problem-cause-solution

B space sequencing

C chronological

D cause-effect-solution

E All of the above

Question #58

The chronological format can be used for either informative or persausive speeches.

A FALSE

B TRUE

Question #59

hen citing website give the name of the website not the URL address e.g. say “American Heart Assocaition” not “www.heart.org.”

A TRUE

B FALSE

Question #60

Audience members are self-interested and will be more engaged if they know they have something to gain from listening to your speech.

A TRUE

B FALSE

Question #61

individual level of fear or anxiety associated with either real or anticipated communication with another person or persons

A communication apprehension

B transactional model of communication

C relationship level information

D content level information

Question #62

the concise summary of your topic and specific speech goal

A content level information

B specific purpose statement

C relationship level information

D thesis statement

Question #63

a concise statement of the desired audience response indicating what you want your listeners to be able to know, feel or do when you finish speaking

A presentation outline

B preparation outline

C specific purpose statement

D thesis statement

Question #64

a keyword outline that is written or typed on note cards and includes the introduction, a few keyword prompts, and conclusion

A specific purpose statement

B presentation outline

C preparation outline

D thesis statement

Question #65

uses full sentences, typed, provides complete outline; used to practice speech

A thesis statement

B specific purpose statement

C presentation outline

D preparation outline

Question #66

speaking competently and conversationally with limited preparation using limited notes

A manuscript delivery

B Representativeness

C extemporaneous delivery

D memorized delivery

Question #67

The speaker writes the entire speech and then reads it word for word

A memorized delivery

B manuscript delivery

C specific purpose statement

D thesis statement

Question #68

A speaker memorizes the speech in its entirety and delivers it word for word from the script

A preparation outline

B manuscript delivery

C presentation outline

D memorized delivery

Question #69

logical reasons connecting data to the claim

A relationship level information

B content level information

C competent communication

D Warrant

Question #70

how fairly/accurately the data represents the group it is referring to

A Warrant

B Communication

C Persuasion

D Representativeness

Question #71

how accurate and consistent (repeatability) data is

A Credibility

B Reliability

C Reliability

D Claim

Question #72

refers to if the data source is qualified and has any potential biases

A Reliability

B Claim

C Credibility

D Backing

Question #73

the conclusion you want audience to accept

A Backing

B Argument

C Claim

D Assertion

Question #74

additional justification or evidence supporting a warrant

A Claim

B Assertion

C Backing

D Argument

Question #75

a claim not containing data or warrant

A Claim

B Assertion

C Argument

D Credibility

Question #76

is a single example and is not high quality evidence because we don’t know if it is representative

A Ethos

B Exigency

C Pathos

D anecdotal evidence

Question #77

the reason the writer feels the need to make the argument

A anecdotal evidence

B Exigency

C Exigency

D Ethos

Question #78

an appeal to the emotions of the audience

A anecdotal evidence

B Ethos

C Exigency

D Pathos

Question #79

an appeal to character, expertise, credibility of the speaker

A Exigency

B anecdotal evidence

C Pathos

D Ethos

Question #80

a claim or conclusion supported by evidence and logical reasoning

A Argument

B Claim

C communication

D Assertion

Question #81

These are the common Communication goals

A conflict management

B problem solving and decision making

C persuading

D Informing

E all of the above

Question #82

consists of messages that are both effective and appropriate when possible

A competent communication

B transactional model of communication

C content level information

D relationship level information

Question #83

reports on the senders’ attitude both toward the receiver and toward the relationship between the two

A transactional model of communication

B relationship level information

C content level information

D competent communication

Question #84

the information conveyed superficially by the content of the message

A transactional model of communication

B competent communication

C relationship level information

D content level information

Question #85

view of communication as the simultaneous sending and receiving of messages

A relationship level information

B competent communication

C content level information

D transactional model of communication

Question #86

the process of using messages to generate meaning

A memorized delivery

B Communication

C manuscript delivery

D Persuasion

Question #87

In which ancient city was communication important?

A Syria

B Macedonia

C Sparta

D Greece

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