Navigation » List of Schools » South New Hampshire University » Business » Business 210 – Managing/Leading in Business » Fall 2022 » Chapter 6 The Leader’s Role in Organizational Communication
Below are the questions for the exam with the choices of answers:
Question #1
A Set a schedule so that you work with one manager on certain days and the other manager on other days.
B Make sure all managers are familiar with your overall workload.
C Avoid situations where you have multiple managers as they produce more conflict than benefits.
Question #2
A because each manager wants to supervise the smartest employees
B because more than one manager supervises each employee
C because manager pay is based on how many employees they supervise
Question #3
A increased customer satisfaction
B product managers better understanding their roles
C increased communication within the organization
Question #4
A a department manager and a project manager
B a regional manager and a human resources specialist
C a product manager and a vice president
Question #5
A car manufacturing
B software development
C social work
Question #6
A Organic structures accommodate change with a flexible, decentralized hierarchy.
B Organic structures formalize even basic employee tasks to maximize efficiency and profit.
C Mechanistic structures promote innovation and change easily when necessary.
Question #7
A promote initiative
B minimize costs
C encourage innovation
Question #8
A a stable environment with little change
B a turbulent environment with unpredictable change
C a growth environment with predictable but rapid change
Question #9
A geographic
B functional
C divisional
Question #10
A Organizations with functional structures tend to have employees who are specialized.
B Organizations with functional structures tend to have departments based on geographic location.
C Employees within a divisional structure tend to have one assigned task to perform for all of the organization’s services or products.
Question #11
A They provide limited opportunities for employee collaboration.
B They provide limited opportunities for employee advancement.
C They provide limited opportunities for employee involvement.
Question #12
A Employees’ security needs are satisfied.
B Managers have a smaller span of control.
C Employees’ self-actualization needs are satisfied.
Question #13
A Fewer employees report to a single manager.
B Less supervision is given to individual workers.
C Fewer levels make up the overall hierarchy.
Question #14
A decentralized
B centralized
C formalized
Question #15
A It leads to consistent behavior.
B It encourages innovation.
C It increases job satisfaction.
Question #16
A Centralization can lead to efficiency in operations.
B Centralization empowers employees to make decisions.
C Centralization improves communication.
Question #17
A Employees may be given more authority and feel empowered.
B Companies may develop a relatively more negative emotional climate.
C Limited organizational oversight may lead to unethical or illegal behavior.
Question #18
A how the goods and services of an organization are categorized by product line
B how the work of teams and individuals is coordinated within an organization
C how an organization arranges cubicles and conference rooms in its office space
Question #19
A forming a “V” with two fingers
B pointing the thumb upward
C raising and waving the hand
Question #20
A Communication is unaffected because there are few differences in word meanings and nonverbal gestures across cultures.
B People in low-context cultures place a high value on establishing relationships prior to working with others.
C Words and gestures can have different meanings or context, and it can lead to miscommunication.
Question #21
A establishing relationships with people before working with them
B interpreting the terms of contracts differently in different situations
C negotiating deals quickly so everyone can start making money
Question #22
A You should ensure that those who are responsible are terminated immediately.
B You should meet with the press, but make sure to give evasive answers so they can’t pin you down.
C You should become the public face of the response and field all communication with the press.
Question #23
A The blog post is more visual.
B The blog post is less formal.
C The blog post is emotional.
Question #24
A as spontaneously generated public opinion
B as the official positions of government officials
C as advertising paid for by their clients
Question #25
A any messages sent to stakeholders within an organization
B any message or communication that is paid for by an organization
C any messages sent to people outside an organization
Question #26
A subordinate to CEO
B manager to subordinate
C manager to manager
Question #27
A It can be difficult to keep a healthy work-life balance.
B There aren’t many ways to collaborate with coworkers.
C It’s hard to make eye contact with others.
Question #28
A Potential employers or clients may see it.
B Salespeople and marketers may see it.
C Close friends or family may see it.
Question #29
A create a spreadsheet with the information
B speak in person or over the phone
C use plenty of emoticons in your email
Question #30
A by only using communication channels of high richness when delivering messages to followers
B by matching the information richness of a communication channel to the goal of the message
C by banning emails and other written forms of communication from the workplace
Question #31
A It conveys more nonverbal information.
B It packs more information into each byte of data.
C It costs more money for a given amount of information.
Question #32
A rehearsing
B actively listening
C paraphrasing
Question #33
A showing concern for the speaker or for what is being said
B asking probing questions to clarify a point
C trying to actively understand the speaker
Question #34
A from the opinion of the majority of your coworkers
B from the written standards issued by your company
C from the advice given in a video you found online
Question #35
A Biased language is too personal for the workplace.
B Biased language can be offensive.
C Every company has policies against using biased language.
Question #36
A a vendor who maintains computer hardware
B a manager from the finance department
C a customer struggling to understand a payment plan
Question #37
A It can prevent outsiders from learning company secrets.
B It can allow messages to be sent more quickly.
C It can clarify information communicated to a general audience.
Question #38
A gossip
B filtering
C jargon
Question #40
A Employees begin to ignore gossip as only small amounts of information is carried on the grapevine.
B Employees begin to give more credibility to information heard on the grapevine than to official communication channels.
C Employees begin to communicate effectively with each other or their higher-ups because they have easy access to gossip.
Question #41
A an untrustworthy method of spreading mis- and disinformation through a company
B an official information system that leadership uses to make important announcements
C a peer-to-peer network through which employees share and receive information
Question #42
A Your manager might need to approve jokes in advance.
B Your company might not allow jokes during working hours.
C Your coworkers might not realize that you are joking.
Question #43
A Ethan ignores a voicemail from a client that he knows is unhappy with his performance.
B Jordan misinterprets an email from their manager after hearing a rumor about possible layoffs.
C Abigail misses an important point during a conference call because she is texting a customer.
Question #44
A because it enables the brain to work at twice its normal speed
B because it forces the brain to constantly refocus on different sources of information
C because it prevents the brain from being lulled to sleep by a boring meeting
Question #45
A the large number of unwanted spam in our email inboxes
B the inability to process the vast amounts of messages we receive
C the desire for peace and quiet when we leave work
Question #46
A It can limit information overload.
B It can prevent mistaken assumptions about things we see.
C It can create disagreements between people with opposing opinions.
Question #47
A describing all available information in order to portray the most accurate picture of a situation
B limiting the medium used to communicate in order to maximize the clarity of a message
C communicating only some of the available information in order to manage the listener’s reactions
Question #48
A The sender encodes a message that the receiver decodes, but there is no noise.
B The receiver gives feedback on the sender’s message using a different medium.
C The receiver decodes a message differently than the sender intended.
Question #49
A an audible distraction from what the speaker is trying to say
B anything that clarifies or adds meaning to the message between two people
C anything that interferes with communication between a sender and a receiver
Question #50
A writing a computer program
B encrypting online messages
C translating ideas into words
Question #51
A using diverse media to allow people to express individual artistic talent
B using clever messages to entertain coworkers and customers
C using information to coordinate and build rapport between people working together
Question #52
A increased market value
B legal disputes
C increased employee satisfaction
