Exam 3

A  Disabilities refer to physical but not mental disorders.

B  Disabilities include diseases such as epilepsy, cancer, and diabetes.

C  The law varies depending upon how the employee acquired the disability.

D  Any disorder that does not require the employee to adapt the work environment to accommodate the employee.

A  extroverted harassment.

B  de jure harassment.

C  quid pro quo.

D  hostile work environment.

A  Ceteris paribus

B  Quid pro quo

C  Reflexive

D  Post hoc

A  collective bargaining

B  arbitration

C  a vote

D  mediation

A  limit the authority of management to set job categories and direct worker activities.

B  ensure worker participation in setting the goals and objectives of the company.

C  establish and communicate clear guidelines for performance appraisals.

D  negotiate a labor-management agreement that both the union and management are willing to accept.

A  FALSE

B  TRUE

A  help workers who have been laid off to find new jobs.

B  test new employees to determine where they should be assigned.

C  initiate new employees to the organization, their fellow employees, and their immediate supervisors.

D  give experienced employees a chance to learn new skills.

A  Internet services firms can use to recruit employees.

B  web browsers.

C  career interest surveys.

D  magazines that list job opportunities by skill requirements and geographic location.

A  FALSE

B  TRUE

A  prohibits discrimination based on race, religion, sex, creed, or national origin in matters such as hiring, firing, training, and compensation.

B  prohibits firms from using employment testing as a means of selecting employees and determining which employees should be promoted.

C  requires all firms with over 100 employees to have an affirmative action plan.

D  gives all citizens over the age of 18 the right to vote regardless of race, religion, sex, or creed.

A  Performance evaluation and response

B  Human resource management

C  Staffing

D  Job analysis

A  FALSE

B  TRUE

A  Job enrichment

B  Scientific management

C  Automation

D  Job engineering

A  job incrementation.

B  worker alternation.

C  task mobility.

D  job rotation.

A  TRUE

B  FALSE

A  make sure that all employees are expected to meet the same standards.

B  keep salaries earned by employees confidential.

C  set attainable performance goals.

D  focus on setting monetary rewards for meeting the standards.

A  An employee refuses to do a certain task because she does not value the reward that she will receive for its successful completion

B  A manager uses very harsh negative reinforcements to punish an employee for undesirable behavior

C  A manager decides not to take any specific actions against an employee who has engaged in undesirable behavior

D  An employee expresses frustration and quits because he feels management has set goals that are impossible to attain

A  self-actualization

B  esteem

C  social

D  egoistic

A  TRUE

B  FALSE

A  Mass production

B  Competing in time

C  Feedback response production

D  Mass customization

A  become the low-wage sector of the U.S. economy.

B  achieved extremely high productivity gains according to government reports.

C  grown much more rapidly than the manufacturing sector.

D  focused less on quality and more on reducing costs of production.

A  become more self sufficient by producing major components rather than buying them.

B  produce a very limited variety of goods.

C  produce goods and services with less of everything that goes into the process.

D  keep inventories of finished goods as high as possible.

A  both goods and services.

B  financial data.

C  services, rather than goods.

D  goods, rather than services.

A  TRUE

B  FALSE

A  TRUE

B  FALSE