Week 7 Quiz

A  As long as required by the project measurement plan

B  Six months after process improvements have been implemented

C  Once the Medicare requirements for QAPI have been met

D  Until the project sponsor is confident improvements are permanent

A  Work systems analysis

B  Quality assurance

C  Human factors engineering

D  Six Sigma

A  When people are confident the improvement is permanent

B  When a higher priority for improvement is identified

C  When data are no longer available

D  After it is confirmed actions were implemented

A  Complete the P-D-S-A improvement cycle

B  Celebrate success with staff

C  Confirm actions are successful

D  Comply with Medicare requirements

A  95 percent

B  90 percent

C  80 percent

D  Less than 80 percent

A  Tangible involvement by leadership

B  Checklists for staff to follow

C  Software enhancements

D  Process double-checks

A  Standardize the process steps.

B  Gather data on the number of failures.

C  Train people to complete the process steps.

D  Do time-work studies to improve efficiency.

A  Compliance

B  Reliability

C  Effectiveness

A  Mitigating harm

B  Standardizing the process

C  Making failures visible

D  Reducing inefficiencies

A  Punish staff who make mistakes.

B  Create redundancies.

C  Encourage personal discretion.

D  Add process steps.

A  True

B  False

A  False

B  True

A  False

B  True

A  False

B  True

A  Name of the facility’s lawyer

B  How other patients may be affected

C  Cause of the patient care mistake

A  According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?

B  Inadequate communication between care providers

C  Too few facilities with advanced information technology

D  Failure of process safeguards

A  Failure mode

B  Incident occurrence

C  Incident occurrence

A  Incident report

B  Risk summary

C  Check sheet

D  Environmental assessment

A  Pilot test process changes

B  Prioritize risk reduction strategies

C  Brainstorm reasons for the event

D  Select members of the investigation team

A  Agency for Healthcare Research and Quality

B  Quality Improvement Organization

C  National Patient Safety Foundation

D  Patient Safety Organization

A  Evaluate staff performance

B  Reduce wasteful process steps

C  Meet Medicare requirements

D  Improve patient safety

A  Develop risk-reduction strategies

B  Report event to the governing board

C  Identify the contributing factors

D  Understand what happened

A  To understand the risk of patient care lawsuits

B  To find which caregivers are not doing their job well

C  To create a database of patient incident information

D  To identify unsafe patient care situations

A  Physician falsifies records to obtain additional reimbursement.

B  Family complains about possible elder abuse by a nursing aide.

C  An unknown assailant robs a home health nurse at gunpoint.

D  Patient has a stroke after being given an incorrect medication.

A  Root cause analysis

B  Failure mode and effects analysis

C  Rapid cycle improvement

D  Lean Six Sigma project