CH 10 Quiz

A  Giving a limp handshake.

B  Recognizing someone at a staff meeting.

C  Asking someone to demonstrate correct performance.

D  Asking for advice.

A  Often are interpreted as punishment by those who fail to receive an anticipated award.

B  Are a bad idea.

C  Are less effective than cash incentive programs.

D  Undermine teamwork.

A  Profit sharing plan

B  Production incentive.

C  Pay for knowledge plan

D  Gain sharing program.

A  Noncash incentives fail to motivate the majority of workers.

B  Tangible rewards such as company-logo jewelry are more effective motivators than intangible rewards such as vacation travel.

C  Intangible awards such as “Employee of the Month” parking spaces are more effective motivators than are tangible rewards such as briefcases.

D  To motivate employees to exert continuous effort, monetary incentives work better than noncash incentives

A  Giving positive reinforcement too freely.

B  Failing to identify commendable actions.

C  Misconceptions about positive reinforcement.

D  Preoccupation with self.

A  Simply lack the time to praise their workers.

B  Correctly describe the reactions of lower-level workers but not the reactions of middle and upper managers.

C  Are often wrong; if workers do not receive intangible rewards such as praise, they often demand higher tangible rewards, such as pay raises.

D  Are convinced that praise reduces productivity, so that workers do not deserve pay increases.

A  Negative feedback is more motivating than positive feedback.

B  Workers prefer negative feedback to no feedback at all.

C  Sam is an ineffective employee.

D  Her supervisor wants her to resign.

A  Positive reinforcement may increase productivity.

B  Strokes equal bucks.

C  Productive workers become happy workers.

D  Avoiding confirmation behaviors will increase productivity.

A  backbiting

B  negative energy

C  rumor

D  positive energy

A  Provides help with physically draining work, but not with mentally difficult work.

B  Requires more focused effort to maintain than negative energy requires.

C  Helps employees to undertake demanding work

D  Cannot overcome the adverse effects of empowerment.