CH 1 Quiz

A  Scientific management.

B  Abuses of child laborers.

C  Better pay and working conditions.

D  Group dynamics and motivational methods.

A  Organizational culture

B  Job influence

C  Political influence

D  Supervisory-management influence

A  Retraining for laid-off workers.

B  Increased penalties for absenteeism, tardiness, and turnover.

C  Work-family programs and policies.

D  Substance abuse counseling for employees.

A  Goal-setting behavior.

B  Emotional support.

C  Help with her social needs.

D  Personal structure and values.

A  Relationships with persons in groups

B  One to one relationships

C  Relationships with ourselves

D  Relationships with machinery

A  The behavioral sciences are less interested in the reasons for human behavior than is the field of human relations.

B  The behavioral sciences are oriented more toward application than is the field of human relations.

C  The field of human relations attempts to anticipate, resolve, and even prevent problems

D  The field of human relations focuses exclusively on the workplace.

A  The increased use of technology.

B  All of these are important developments

C  An increase in workplace incivility.

D  Churning dislocations caused by mergers.

A  General higher morale among today’s workers.

B  Changing work patterns create new opportunities and new challenges.

C  Workers can expect to work for fewer employers than ever before

D  More leisure time than ever.

A  Mistrust

B  High general morale.

C  Gratitude.

D  Relief.

A  Human resources

B  Interpersonal relations

C  Personal management.

D  Relational resource management.