Exam 6

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Question #1

A crisis management plan for a skilled nursing home would be helpful when:

A A physical therapist obtains an additional credential.

B A TV station interviews a patient who just turned 100.

C Nursing students come for a tour.

D The news states a hurricane is headed toward the city.

Question #2

A community crisis that can directly affect an acute care hospital is:

A A nurse gives a patient the wrong medication.

B Medicare audits the billing department.

C An apartment building burns, leaving 3 dead and 15 injured.

D A gastroenterologist loses her medical license.

Question #3

An example of a ‘never’ event is:

A A surgeon amputates the wrong leg.

B A patient found involved in a string of STD diagnoses.

C A patient does not get flu vaccine because the physician’s office ran out.

D A patient dies while awaiting kidney transplant.

Question #4

The crisis management plan must be created to deal with:

A Any extraordinary situation.

B Internal matters only.

C Potential major disasters only.

D Medical emergencies only.

Question #5

An example of inadequate care is:

A Amputating the wrong leg.

B Providing free flu shots.

C Failure to order an x-ray.

D A Department of Justice audit.

Question #6

Good preventive crisis management can reduce or eliminate the opportunity for:

A Occurrences of medical error and power failures

B Media events.

C Occurrences of medical error.

D Power failures.

Question #7

A health care disaster may be categorized as:

A Pandemic.

B Endemic.

C All of these.

D Epidemic.

Question #8

An event categorized as an internal human disaster is:

A A hacker breaching security.

B A patient determined to be patient zero in an epidemic.

C An accidental injury of a patient.

D A celebrity coming into the ED.

Question #9

Crisis management plans should guide all members of the organization during:

A A technological disaster and a natural disaster.

B Natural disaster.

C A technological disaster

D None of the above.

Question #10

Insights that can be gained from reviewing actions that occurred during a crisis can lead to:

A Corrective policies and procedures.

B Implementation of educational sessions.

C All of these.

D The initiation of additional preventive measures.

Question #11

When the crisis is over, you must perform a:

A Continuing educational event.

B Vacation escape.

C Post-event analysis.

D Pre-event evaluation.

Question #12

During a crisis, it is best to keep communications with staff:

A Open and honest.

B Strictly limited.

C Need-to-know only.

D None of the above

Question #13

As per AHRQ, in crisis management, ICS stands for:

A Incident Command Systems.

B Independent Contractor Services.

C Incident Control and Supervision.

D Isolation and Control Supervision.

Question #14

Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:

A Those dependent on public transportation.

B Nursing home residents.

C The blind and visually impaired.

D The homebound elderly.

Question #15

Leaving a surgical instrument in a patient after a surgical procedure is considered:

A A never event.

B Acceptable human error.

C Malfeasance.

D An epidemic.

Question #16

An event classified as a human disaster might include:

A A power failure.

B An earthquake.

C Criminal activity.

D Celebrity patients.

Question #17

A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:

A An external crisis.

B A pandemic.

C A mobilization.

D An internal crisis.

Question #18

A disease that spreads throughout a small area, such as a community, is known as:

A An epidemic.

B A pandemic.

C An endemic.

D Cataclysmic.

Question #19

High-risk is described by a probability of harm over:

A 30%.

B 70%.

C 15%.

D 50%.

Question #20

When the probability of any harm is low, and the harm that might occur would be minor, this is considered:

A High-risk.

B Unsafe.

C Medium-risk.

D Low-risk.

Question #21

One of the hidden costs of a project or program might be:

A All of these

B Cost of staff training.

C Lost productivity during implementation.

D High cost of purchase.

Question #22

A risk assessment begins with the first step of:

A Evaluating the individual(s) proposing the project.

B Increasing the facility’s liability insurance.

C Identification of the harm that could be caused.

D Determining the budget.

Question #23

Projects that may pose risk include:

A All of these.

B Expansion of population services.

C New equipment.

D Telemedicine.

Question #24

Reviewing complete incident reports and ________ will support improvement efforts.

A making the staff member pay restitution

B investigating the origin of the incident

C terminating all staff involved

D phoning the police

Question #25

To identify what bad things could happen, the administrator should perform:

A Exit interviews.

B Safety protocols.

C Risk assessments.

D Industry-wide research studies.

Question #26

An action that will lessen the severity of harm is known as:

A Aversion.

B Complication.

C Mitigation.

D An alibi.

Question #27

The process by which an organization can reduce the opportunity for an adverse event to occur is known as:

A Risk management.

B Financial management.

C Strategic management.

D Crisis management.

Question #28

A plan to prevent or diminish the opportunity for harm is known as:

A A risk analysis.

B Objective protection.

C A reactive strategy.

D A proactive strategy.

Question #29

An unexpected reaction to a procedure or treatment is known as:

A An adverse outcome.

B A misadventure.

C An anomaly.

D An accident.

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