Exam 6

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Question #1

A crisis management plan for a skilled nursing home would be helpful when:

A The news states a hurricane is headed toward the city.

B A physical therapist obtains an additional credential.

C Nursing students come for a tour.

D A TV station interviews a patient who just turned 100.

Question #2

A community crisis that can directly affect an acute care hospital is:

A A gastroenterologist loses her medical license.

B Medicare audits the billing department.

C A nurse gives a patient the wrong medication.

D An apartment building burns, leaving 3 dead and 15 injured.

Question #3

An example of a ‘never’ event is:

A A surgeon amputates the wrong leg.

B A patient does not get flu vaccine because the physician’s office ran out.

C A patient found involved in a string of STD diagnoses.

D A patient dies while awaiting kidney transplant.

Question #4

The crisis management plan must be created to deal with:

A Internal matters only.

B Potential major disasters only.

C Medical emergencies only.

D Any extraordinary situation.

Question #5

An example of inadequate care is:

A Failure to order an x-ray.

B Amputating the wrong leg.

C Providing free flu shots.

D A Department of Justice audit.

Question #6

Good preventive crisis management can reduce or eliminate the opportunity for:

A Occurrences of medical error.

B Occurrences of medical error and power failures

C Power failures.

D Media events.

Question #7

A health care disaster may be categorized as:

A Epidemic.

B Endemic.

C All of these.

D Pandemic.

Question #8

An event categorized as an internal human disaster is:

A A hacker breaching security.

B A patient determined to be patient zero in an epidemic.

C A celebrity coming into the ED.

D An accidental injury of a patient.

Question #9

Crisis management plans should guide all members of the organization during:

A Natural disaster.

B A technological disaster

C A technological disaster and a natural disaster.

D None of the above.

Question #10

Insights that can be gained from reviewing actions that occurred during a crisis can lead to:

A All of these.

B Corrective policies and procedures.

C Implementation of educational sessions.

D The initiation of additional preventive measures.

Question #11

When the crisis is over, you must perform a:

A Continuing educational event.

B Vacation escape.

C Post-event analysis.

D Pre-event evaluation.

Question #12

During a crisis, it is best to keep communications with staff:

A Strictly limited.

B Need-to-know only.

C Open and honest.

D None of the above

Question #13

As per AHRQ, in crisis management, ICS stands for:

A Isolation and Control Supervision.

B Independent Contractor Services.

C Incident Control and Supervision.

D Incident Command Systems.

Question #14

Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:

A The homebound elderly.

B Those dependent on public transportation.

C Nursing home residents.

D The blind and visually impaired.

Question #15

Leaving a surgical instrument in a patient after a surgical procedure is considered:

A An epidemic.

B A never event.

C Acceptable human error.

D Malfeasance.

Question #16

An event classified as a human disaster might include:

A A power failure.

B Criminal activity.

C An earthquake.

D Celebrity patients.

Question #17

A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:

A A pandemic.

B An internal crisis.

C A mobilization.

D An external crisis.

Question #18

A disease that spreads throughout a small area, such as a community, is known as:

A A pandemic.

B An endemic.

C Cataclysmic.

D An epidemic.

Question #19

High-risk is described by a probability of harm over:

A 15%.

B 30%.

C 70%.

D 50%.

Question #20

When the probability of any harm is low, and the harm that might occur would be minor, this is considered:

A Unsafe.

B Low-risk.

C High-risk.

D Medium-risk.

Question #21

One of the hidden costs of a project or program might be:

A Cost of staff training.

B High cost of purchase.

C Lost productivity during implementation.

D All of these

Question #22

A risk assessment begins with the first step of:

A Evaluating the individual(s) proposing the project.

B Determining the budget.

C Identification of the harm that could be caused.

D Increasing the facility’s liability insurance.

Question #23

Projects that may pose risk include:

A Expansion of population services.

B New equipment.

C Telemedicine.

D All of these.

Question #24

Reviewing complete incident reports and ________ will support improvement efforts.

A making the staff member pay restitution

B phoning the police

C investigating the origin of the incident

D terminating all staff involved

Question #25

To identify what bad things could happen, the administrator should perform:

A Risk assessments.

B Exit interviews.

C Industry-wide research studies.

D Safety protocols.

Question #26

An action that will lessen the severity of harm is known as:

A Aversion.

B Complication.

C Mitigation.

D An alibi.

Question #27

The process by which an organization can reduce the opportunity for an adverse event to occur is known as:

A Financial management.

B Strategic management.

C Risk management.

D Crisis management.

Question #28

A plan to prevent or diminish the opportunity for harm is known as:

A A reactive strategy.

B A risk analysis.

C A proactive strategy.

D Objective protection.

Question #29

An unexpected reaction to a procedure or treatment is known as:

A An adverse outcome.

B A misadventure.

C An anomaly.

D An accident.

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