Exam 2 Ch 6 & 7

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Question #1

Coca-Cola Enterprises (CCE) is the largest bottler and distributor of Coke products in the world. It is organized around its North America division and its European division. This departmentalization by _____ allows CCE to respond to the demands of different markets.

A geography

B process

C product

D customer

E function

Question #2

As part of her marketing project, Lily Unruh is studying how Marriott operates. Since she thought it was simply a hotel chain, she was amazed to learn that its food divisions provide food for school cafeterias, airlines, hotels, and fast-food restaurants. Marriott’s food divisions are departmentalized by:

A geography

B product

C customer

D function

E process

Question #3

A(n) _____ is a picture of the relationships among tasks and those employees given authority to do those tasks.

A informal chart

B formal picture

C relationship chart

D organization chart

F functional chart

Question #4

A supervisor engaged in ______ is grouping people, tasks, and resources into organizational units to facilitate the planning, leading, and control processes.

A job enrichment

B functionalization

C task integration

D departmentalization

E task design

Question #5

_____ is the degree to which tasks are subdivided into smaller jobs.

A Functional divisionalization

B Specialization

C Task subdivision

D Task breakdown

E Task-objective division

Question #6

At your neighborhood Burger King, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. This process of dividing work into separate jobs and assigning tasks to workers is called:

A task division

B functional design

C division of labor

D group division

E worker cooperation

Question #7

_____ is the process of dividing the work and assigning tasks to workers.

A Grouping of workers

B Functional division

C Division of labor

D Worker breakdown

E Task division

Question #8

_____ involves coordinating and allocating a firm’s resources so that the firm can carry out its plans and achieve its goals.

A Resource planning

B Organizing

C Implementing

D Operational planning

E Controlling

Question #9

An excellent way of putting the informal organization to work for the good of the company is to bring informal leaders into the decision-making process.

A True

B False

Question #10

A company that is centralized has given a great deal of decision-making authority to lower-level managers.

A False

B True

Question #11

A company that uses departmentalization groups jobs under the authority of one manager for the purposes of planning, coordination, and control.

A False

B True

Question #12

Organization charts show the formal and informal relationships among people, jobs, and departments.

A True

B False

Question #13

The time that an employee spends on a particular job determines his or her specialization of labor.

A True

B False

Question #14

_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization’s plans.

A Communicating

B Controlling

C Leadership

D Planning

E Organizing

Question #15

A _____ is a formal document that states an organization’s purpose and reason for existing and describes its basic philosophy.

A company proclamation

B vision

C principle of existence

D corporate manifesto

E mission statement

Question #16

_____ planning is short-range, detailed planning that is based on long-range planning. It typically has a time frame that is less than one year long.

A Strategic

B Tactical

C Hands-on

D Procedural

E Functional

Question #17

_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action.

A Functional

B Tactical

C Supervisory

D Operational

E Strategic

Question #18

_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.

A Functional coordination

B Motivation

C Strategic planning

D Management

E Tactical planning

Question #19

The ability to work with people and be sensitive to worker’s needs are examples of human relations skills.

A False

B True

Question #20

The first step in setting up a control process is to measure performances.

A False

B True

Question #21

The three participative leadership styles are consultative, democratic, and socialistic.

A False

B True

Question #22

Leadership is the process of guiding and motivating others toward the achievement of organizational goals.

A False

B True

Question #23

Arranging a firm’s human and material resources to carry out plans is called organizing.

A True

B False

Question #24

Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.

A True

B False

Question #25

Management is the process of guiding the development, maintenance, and allocation of objectives.

A False

B True

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