Quiz 2

A  FALSE

B  TRUE

A  Accounting

B  Surveillance and Security

C  Cashier’s station/cage

D  Bookkeeping

E  All of the above

A  Roulette

B  Blackjack (21)

C  Poker

D  Craps

E  All of the above

A  TRUE

B  FALSE

A  Charter travel

B  Niche travel

C  all the above

D  Incentive travel

E  Excursion travel

A  All the above

B  Know yourself.

C  Blend the three together to best meet the desired goals for all.

D  Know your product

E  Know the people.

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Threats: The negative outcomes that may occur beyond the control of the organization.

B  Weaknesses: The negative attributes of the organization.

C  Opportunities: The positive outcomes that may occur beyond the control of the organization.

D  Strengths: The positive attributes of the organization.

E  All of the above

A  Social, military education, religious, fraternal (SMERF)

B  General public

C  Associations

D  All the above

E  Corporate

A  Convention: Meeting of delegates, cyclical scheduling, and general sessions for all attendees and breakouts for smaller subgroups, often includes tradeshow/exhibition vendors displaying goods and services of a specific trade.

B  Special events: children’s, cultural, sporting, themed, tours, music productions.

C  Conference: Meeting, typically for specialty area to discuss advances.

D  Retreat: Less formal, typically smaller in size and at a location remote from business offices.

E  All of the above

A  Assess the environment

B  Assess quality

C  Monitor weaknesses

D  Predict outcomes and plan success

E  All of the above

A  It typically happens once and cannot be redone.

B  This could be an once-in-a-lifetime event for the participants.

C  All of the work will commence within a few hours to a few days.

D  All the above

E  Tens of hundreds of thousands of dollars may go into the event.

A  Running

B  Walking

C  Examining

A  Housekeeping

B  HR

C  Concierge

A  FALSE

B  TRUE

A  Ask if they need directions.

B  All the above

C  Ask how everything was during their stay.

D  Ask how everything was during their stay.

E  Ask how everything was during their stay.

A  Greet the guest with a smile and a warm welcome.

B  Ask if there were any recent charges that may have been posted.

C  All the above

D  Ensure that everything is posted to the folio.

E  Ask the room number.

A  Establish the form of payment.

B  Greet the guest with a smile and a warm welcome.

C  Ask for a credit card for incidentals.

D  Verify name and check identification.

E  All the above

A  American Plan (AP): Includes sleeping room, breakfast, lunch, and dinner

B  Continental Plan (CP): Includes sleeping room, and only a continental breakfast

C  European Plan (EP): Includes sleeping room only. No meal plan is included.

D  Modified American Plan (MAP): includes sleeping room, breakfast, and their choice of one other meal – typically dinner.

E  All of the above

A  Uncleaned room

B  Luggage went to the wrong room

C  Long lines at the Front Desk

D  Room rate is wrong

E  All of the above

A  Missed guests’ needs

B  Missing reservation

C  Wrong key or nonworking key

D  Impolite guests

E  All of the above

A  Encounters everyone

B  Must be great with people

C  Must be great with people

D  Must be able to handle laborious work with ease

E  All of the above

A  Acting as concierge/problem solver

B  Transporting/storing/receiving luggage

C  Acting as valet, and directing cabs

D  Greeting the guest as they enter the property

E  All of the above

A  Housekeeping

B  Front Desk

C  Rooms

D  Food

E  All of the above