Chapter 2 Quiz

A  careers based on merit

B  impersonality

C  clear division of labor

D  flexible hierarchy of authority

E  formal rules and procedures

A  Max Weber

B  Frederick Herzberg

C  Abraham Maslow

D  Mary Parker Follett and James D. Mooney

E  Frank and Lillian Gilbreth

A  leading

B  motivation

C  planning

D  control

E  organizing

A  The progression principle, which states that all needs are activated at one time.

B  None of these statements is true

C  The deficit principle, which states that satisfied needs remain motivators.

D  The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied.

E  The Hawthorne effect principle, which describes the need for attention.

A  productivity

B  self-fulfilling prophecy

C  corporate ladder

D  employee turnover

E  absenteeism rate

A  social

B  safety

C  self-actualization

D  esteem

E  physiological

A  mixed system

B  closed system

C  system

D  subsystem

E  open system

A  mental models

B  personal mastery

C  shared vision

D  all of these are correct

E  systems thinking

A  clear division of labor principle

B  unity of direction principle

C  hierarchy principle

D  scalar chain principle

E  unity of command principle

A  flexibility in handling problems

B  resistance to change

C  empathy apathy

D  excessive paperwork or “red tape”

E  flexibility in the face of shifting customer or client needs