Quiz 2

A  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

B  a process that involves people disagreeing.

C  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

D  a process whereby two or more parties work toward an agreement.

A  a process that involves people disagreeing.

B  conflict that takes place between different groups such as between different departments.

C  a type of conflict between two people.

D  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

A  climate of distrust

B  low individual stress

C  excessive personal attacks

D  employee feelings of being demeaned with resulting lower morale

A  Begin aggressively.

B  Overcome your fear.

C  Listen more than you talk.

D  Get the facts.

A  education

B  law enforcement

C  bartending

D  overnight gas station attendant

A  caring for others

B  supervising others

C  denying requests made by others

D  all of the above

A  accommodation

B  collaboration

C  compromise

D  avoidance

A  building clarity into the situation.

B  encouraging disagreement with no fear of reprisal.

C  creating competition between teams or individuals with a bonus for those with the best solution.

D  assigning someone to play devil’s advocate.

A  Conflict can paralyze an organization.

B  Conflict can lead to less than optimal performance.

C  Conflict generally makes people uncomfortable.

D  Conflict is always problematic in an organization.

A  compromise.

B  competition.

C  avoidance.

D  accommodation.

A  teams are willing to cooperate with other teams.

B  managers fail to delegate authority.

C  team members are willing to commit to a common goal.

D  management is willing to commit needed resources.

A  5-10 percent

B  35-40 percent

C  15-20 percent

D  25-30 percent

A  product design

B  virtual

C  cross-functional

D  task force

A  a relationship builder

B  someone who is using blocking strategies

C  a task facilitator

D  a team leader

A  rich minimalism

B  nouveau riche

C  slim and sleek

D  compact clam

A  Identify yourself clearly in the first few lines and proofread.

B  Assume privacy but be careful in addressing your email so it reaches the right person.

C  Write a meaningful subject line and avoid attachments.

D  Keep the message focused and readable and be kind-don’t flame.

A  team members lack authority.

B  members of a team change constantly.

C  team members are individually accountable for achieving team goals.

D  team members operate in a social context.

A  downward communication / lateral communication

B  downward communication / upward communication

C  interpersonal communication / routine maintenance

D  upward communication / downward communication

A  listen

B  answer e-mails promptly

C  filter out distractions

D  speak clearly

A  group cohesiveness needs to be improved.

B  assignments are not clear or progress is slow.

C  consensus needs to be built.

D  people on the team aren’t getting along.

A  integrity and honesty in communicating with team members.

B  being clear and consistent; letting members know what’s expected of them.

C  willingness to let team members work on their own without asking them what they are doing and how the job is going.

D  being optimistic and generating positive energy.

A  virtual

B  manager-led

C  product design

D  cross-functional

A  group

B  department

C  team

D  unit