Quiz 2

A  a process whereby two or more parties work toward an agreement.

B  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

C  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

D  a process that involves people disagreeing.

A  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

B  a type of conflict between two people.

C  a process that involves people disagreeing.

D  conflict that takes place between different groups such as between different departments.

A  climate of distrust

B  employee feelings of being demeaned with resulting lower morale

C  low individual stress

D  excessive personal attacks

A  Listen more than you talk.

B  Begin aggressively.

C  Overcome your fear.

D  Get the facts.

A  education

B  bartending

C  overnight gas station attendant

D  law enforcement

A  caring for others

B  denying requests made by others

C  supervising others

D  all of the above

A  accommodation

B  avoidance

C  collaboration

D  compromise

A  building clarity into the situation.

B  creating competition between teams or individuals with a bonus for those with the best solution.

C  assigning someone to play devil’s advocate.

D  encouraging disagreement with no fear of reprisal.

A  Conflict can paralyze an organization.

B  Conflict is always problematic in an organization.

C  Conflict generally makes people uncomfortable.

D  Conflict can lead to less than optimal performance.

A  competition.

B  compromise.

C  accommodation.

D  avoidance.

A  managers fail to delegate authority.

B  management is willing to commit needed resources.

C  team members are willing to commit to a common goal.

D  teams are willing to cooperate with other teams.

A  15-20 percent

B  35-40 percent

C  5-10 percent

D  25-30 percent

A  product design

B  virtual

C  cross-functional

D  task force

A  a team leader

B  a task facilitator

C  a relationship builder

D  someone who is using blocking strategies

A  nouveau riche

B  rich minimalism

C  compact clam

D  slim and sleek

A  Assume privacy but be careful in addressing your email so it reaches the right person.

B  Write a meaningful subject line and avoid attachments.

C  Identify yourself clearly in the first few lines and proofread.

D  Keep the message focused and readable and be kind-don’t flame.

A  team members lack authority.

B  team members are individually accountable for achieving team goals.

C  members of a team change constantly.

D  team members operate in a social context.

A  downward communication / lateral communication

B  downward communication / upward communication

C  interpersonal communication / routine maintenance

D  upward communication / downward communication

A  filter out distractions

B  answer e-mails promptly

C  speak clearly

D  listen

A  assignments are not clear or progress is slow.

B  group cohesiveness needs to be improved.

C  people on the team aren’t getting along.

D  consensus needs to be built.

A  being optimistic and generating positive energy.

B  integrity and honesty in communicating with team members.

C  being clear and consistent; letting members know what’s expected of them.

D  willingness to let team members work on their own without asking them what they are doing and how the job is going.

A  manager-led

B  cross-functional

C  product design

D  virtual

A  unit

B  team

C  group

D  department