Navigation » List of Schools » Glendale Community College » Business Administration » Busad 106 – Written Business Communication » Fall 2022 » Midterm
Below are the questions for the exam with the choices of answers:
Question #1
A Dual (both Rational and Emotional)
B Psychological
C Emotional
D Rational
Question #2
A Primitive
B Ancient
C Low-context
D High-context
Question #3
A 20 words.
B 40 words.
C There is no limit.
D 10 words.
Question #4
A Thanking you in advance for sending a copy of the contract for installation of a new HVAC.
B Please send a contract for heating and ventilation work by April 1 to allow installation to begin by April 15.
C We hope you can get our work completed in a timely manner.
D I would appreciate receiving a copy of the contract for your proposed installation at your earliest possible convenience.
Question #5
A Writing, questioning, and guessing.
B Edit, proofread, and evaluate.
C Analyze, anticipate, and adapt.
D Researching, organizing, and drafting.
Question #6
A You may be summarizing something in which you have worked very diligently.
B You may get passionate about something and want to fire back an email.
C All of these.
D You may have a very important email going to a large group or your CEO.
Question #7
A Identify herself and her company.
B Provide her telephone number.
C Capture the reader’s attention and interest.
D Cite facts, statistics, expert opinions, examples, and specific details to support her request.
Question #8
A Using positive language that avoids negative words.
B Eliminating unnecessary words like long lead-ins and words that add no value.
C Adapting a message to its audience.
D Adding unnecessary words to a message to make it longer.
Question #9
A Prewriting, drafting, and revising.
B Edit, proofread, and evaluate.
C Analyze, anticipate, and adapt.
D Organize,research, and draft.
Question #10
A Buffer, reasons, bad news, and closing
B Bad news, reasons, buffer, and closing
C Bad news, explanation, reasons, and closing
D Buffer, explanation, reasons, and closing
Question #11
A Buffer, reasons, bad news, and closing.
B Subject, opening, body, and closing.
C Subject, closing, body, and opening.
D Subject, closing, body, opening.
Question #12
A provide specific details (time, date, etc.) if further action is required.
B omit the sender’s name to avoid legal liability.
C include familiar expressions such as “If I may be of further assistance, please don’t hesitate to call me.”
D avoid repeating the information provided or referring to its use.
Question #13
A Cape Consulting Inc. is the premier communication-consulting firm in the Cape and islands area.
B My name is Jill Aubrey, and I am the office manager for Cape Consulting Inc.
C I recently read an article about your firm in the local newspaper.
D Please answer the following questions about your Web services.
Question #14
A Buffer, reasons, bad news, and closing.
B Buffer, bad news, reasons, and closing.
C Bad news, reasons, buffer, and closing.
D Closing, buffer, bad news, and reasons.
Question #15
A We really need to implement this new benefits plan soon.
B If you have any further questions about this new benefits plan, please do not hesitate to contact me.
C Contacting me December 1st about your support of this new benefits plan will allow me to present this proposal at the next strategic planning session.
D Please email me at your earliest convenience with your decision.
Question #16
A length.
B formality.
C social media marketing.
D permanency.
Question #17
A Lists decrease a reader’s comprehension of the main ideas.
B Lists confuse readers because they are visually distracting.
C Lists allow readers to review main ideas quickly. Increase skim value.
D Lists decrease the readability level of a document.
Question #18
A Let’s not repeat our competitor’s mistakes.
B I want to thank each and every stockholder.
C Please refer back to the June financial statements.
D It is absolutely essential that our accounting records are accurate.
Question #19
A Three candidates are running for the board.
B There are three important issues that we can choose to discuss at today’s meeting.
C There is only one job opening currently available.
D It was our one and only office manager who won the raffle.
Question #20
A Yes, we will send the information you requested.
B This is to advise you that we will send the information you requested.
C I am writing this letter to inform you that we will send the information you requested.
D You may be interested to learn that we will send the information you requested.
Question #21
A means that all messages are written in the active voice.
B uses slang and abbreviations to personalize the message.
C emphasizes second-person pronouns instead of first-person (I, we) pronouns.
D dictates that all sentences be written as commands.
Question #22
A We hope to discover the reason our profits are declining.
B We will give serious consideration to your application.
C The board will conduct a discussion about the possible merger.
D The task force reached a conclusion about how to improve morale.
Question #23
A When the same word type or tense is used in a list (i.e. walk, talk, run, not walking, talked, ran).
B When language is sensitive and bias free.
C When modifiers must be close to the words they describe or limit.
D When a writer joins two independent clauses with a comma.
Question #24
A revealing sensitive news.
B expecting the audience to be pleased, mildly interested, or neutral.
C presenting ideas requiring persuasion.
D delivering bad news.
Question #25
A Attention, Interest, Desire, and Action.
B Action, Introduce, Desire, and Action.
C Analyze, Introduce, Demand, and Act.
D Anticipate, Interest, Desire, and Action.
Question #26
A Email follow-up.
B Paragraph.
C Enclosure in a memo.
D Create a numbered or bulleted list in the body of the letter.