Navigation » List of Schools » Glendale Community College » Business Administration » Busad 106 – Written Business Communication » Fall 2021 » Quiz 2 Chapter 5 to 8
Below are the questions for the exam with the choices of answers:
Question #1
A asynchronous
B synergized
C intrapersonal
D low empathy
Question #2
A You should avoid using headings in information rich and complex messages.
B Visual appeal should be the first consideration for all written business communications.
C Documents with too much text and not enough white space look daunting or cluttered.
D Readers are likely to be distracted by bullets and numberings in documents.
Question #3
A avoid using headings in a complex message.
B make sure the headings accurately convey the contents of a section.
C use different font styles and formatting for different headings.
D use wordy prepositional phrases in heading.
Question #4
A The message is less precise because it contains figurative, not literal, meanings.
B The message is more concise because those are brief phrases.
C The message is more active because the second word is a verb.
D The message is less precise because it lacks a specific subject and it is less wordy.
Question #5
A passive verbs.
B the passive voice.
C figures of speech.
D parallel language.
Question #6
A defusing.
B reinterpretation.
C coordination.
D planning.
Question #7
A Checking your messages once a week and using an automated message to indicate such.
B Checking your messages once an hour.
C Checking your messages at the end of the day.
D Checking your messages just two to four times a day.
Question #8
A Nonstandard language is inappropriate for office communication.
B Take cues from your correspondent’s messaging style.
C IM style does not affect professional reputation.
D Emoticons are a good way to break the ice in business situations.
Question #9
A Set up an automated response to say that you are out of town.
B Inform the sender that you are busy and cannot reply straightaway.
C Log off the system so that the sender will assume you are offline.
D Reply immediately to explain how soon you can respond in full.
Question #10
A written message
B spoken communication
C email
D texting
Question #11
A To focus on specific topics and areas of expertise.
B To store all of a team’s communication in a single place.
C To help the members of a company or organization do better work.
D To create a distinctive brand for a company or organization.
Question #12
A make it difficult to develop creative approaches to solving business problems.
B increases the time taken to market new products.
C result in extensive business travel resources.
D causes distractions from work and too much socializing.
Question #13
A Productivity increases by 40 percent.
B Productivity drops by almost 40 percent.
C Productivity increases by 80 percent.
D Productivity remains the same.
Question #14
A wiki
B public
C blog
D meta
Question #15
A less than 1 second
B 20 to 30 seconds
C 5 to 15 seconds
D 30 -45 seconds
Question #16
A remove empty phrases.
B start with “It is” or There are.”
C replace a prepositional phrase with a verb.
D Eliminate the passive voice.
Question #17
A People tend to think in doer-action-object pattern.
B The active voice diverts attention from the doer.
C People tend to sound bossy when using the passive voice.
D The active voice is best when you do not want to attribute blame.
Question #18
A 15 words.
B 8 words.
C 20 words.
D 25 words.
Question #19
A Structure
B Framework
C Layout
D Tone.
Question #20
A in the inductive approach, the order of the supporting ideas is unimportant.
B in the deductive approach, positions are based on assumptions, not facts.
C in the deductive approach, the supporting reasons follow the call to action.
D in the inductive approach, the supporting reasons are placed before the primary message.
Question #21
A Will has a knack for explaining complex issues in a clear, understandable way.
B Alexia is the fastest writer in the department and can whip out a draft in no time.
C Vern has a logical mind that generally sees issues as linear, step-by-step processes.
D Sonia usually bases her ideas on a single, very popular, human resource journal.
Question #22
A Pat drew primarily on her own opinions and expertise.
B Pat spent a long time planning before she started to write.
C Pat addressed the needs of her audience in the memo.
D Pat spent a long time planning before she started to write.
Question #23
A Adopt a message-centered approach.
B Do a last minute review of his or her work.
C Complete audience analysis while writing.
D Spend more time planning than writing.
Question #24
A Identifying the primary message and key points.
B Sending the message to be proofread.
C Setting a positive and other-oriented tone.
D Double-checking everything.