Midterm Chapters 5-8

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Question #1

“He’s doing that because he doesn’t think you’ll care.”

A supporting

B judging

C paraphrasing

D advising

E analyzing

Question #2

“That’s a terrible idea!”

A judging

B advising

C paraphrasing

D supporting

E analyzing

Question #3

Which is the best helping paraphrase response to the following statement? “My boss keeps kidding me about how we should have an affair. I don’t know what to do. Sometimes I think he’s just joking, and sometimes I think it’s a real proposition.”

A “You sound upset by this.”

B “Either way it’s sexual harassment, which is illegal. You shouldn’t let him get away with it!”

C “You sound worried and confused because you’re not sure if he’s coming on to you or not.”

D “So you can’t figure out his motives, is that it?”

E “That’s a common problem these days. I can see why you’re upset, and I don’t blame you.”

Question #4

Which best describes the relationship between our rate of hearing speech and the average rate of speaking?

A We speak at nearly the same rate we are able to listen.

B We are able to speak 2 times faster than an average person can listen.

C We are able to listen slightly faster than an average person speaks.

D We can listen 4-6 times faster than an average person speaks.

E We can listen twice as fast as an average person speaks.

Question #5

Insulated listeners respond only to the parts of your remarks that interest them.

A TRUE

B FALSE

Question #6

Interruptions are one characteristic of stage-hogging.

A FALSE

B TRUE

Question #7

Since all judging listening responses are negative, we should avoid them at all cost.

A FALSE

B TRUE

Question #8

Of the many different elements in the listening process, hearing is the physiological dimension.

A TRUE

B FALSE

Question #9

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

A TRUE

B FALSE

Question #10

During careful listening, your heart rate will quicken and your body temperature will rise.

A TRUE

B FALSE

Question #11

It’s impossible to listen effectively all of the time.

A TRUE

B FALSE

Question #12

An event that generates facilitative self-talk for one person might stimulate debilitative thinking for someone else.

A FALSE

B TRUE

Question #13

Your text argues that the complete and open expression of emotions is one key to positive relationships.

A TRUE

B FALSE

Question #14

Social rules discourage too much expression of negative emotion, but there are really no social limits to expressing positive emotions.

A TRUE

B FALSE

Question #15

Generally speaking, people are more likely to share negative emotions rather than positive emotions.

A FALSE

B TRUE

Question #16

Statements that basically cancel the thought that precedes them are

A “we” statements.

B “it” statements.

C “you” statements.

D “I/we” statements.

E “but” statements.

Question #17

A behavioral description should include

A who is involved.

B in what circumstances the behavior occurs.

C All of these choices are correct.

D None of these choices are correct.

E the specific behaviors.

Question #18

“We” language

A can offend another person in some circumstances.

B All of these choices are correct.

C may accomplish the goals of “I” language and sound less egotistical.

D can signal closeness and cohesiveness with others.

E should be avoided when expressing personal feelings and thoughts.

Question #19

Which of the following statements best illustrates a fact?

A “Fact number one: you said a dumb thing.”

B “It’s a fact that playing mind games always backfires.”

C “It’s clear you shouldn’t have said that.”

D “You should have thought about the result of saying you weren’t interested before you opened your mouth.”

E “I heard you tell Tim you weren’t interested.”

Question #20

“People from the East Coast are rude.” Which of the following abstraction problems is illustrated by this statement?

A confusing yourself

B confusing others

C stereotyping

D bicoastalism

E being too frank

Question #21

A speaker’s willingness to take responsibility for his/her thoughts or feelings can be indicated by the use of

A singular terms.

B “I” language.

C consequence terms.

D euphemisms.

E “you” language.

Question #22

All of the following statements about gender and language are true except which one?

A Men’s speech is more direct and task-oriented.

B Women’s speech is more indirect and elaborate.

C Women are more likely to use more intensive adverbs than men.

D Women interrupt men more in mixed-sex conversations.

E Female speech often contains statements of sympathy and empathy.

Question #23

Language can shape our perceptions of the world.

A TRUE

B FALSE

Question #24

“I” language offers a more accurate and less provocative way to express a complaint.

A TRUE

B FALSE

Question #25

There are some occasions when less powerful forms of speech can enhance a speaker’s effectiveness.

A FALSE

B TRUE

Question #26

A perfectly worded “I” message delivered with total sincerity will ensure that the other person will not get defensive.

A FALSE

B TRUE

Question #27

Emotive words are words that sound as if they’re describing something, but are really announcing the speaker’s attitude toward it.

A FALSE

B TRUE

Question #28

Equivocal words are words that can be interpreted in more than one way.

A TRUE

B FALSE

Question #29

Self-talk

A can determine how you feel.

B allows you to have control over how you feel.

C can be facilitative or debilitative.

D includes identifying an event, your thought, and feeling.

E includes all of the above.

Question #30

Facilitative feelings

A happen only when you feel good.

B are emotional counterfeits.

C are more common in other cultures.

D keep us from communicating effectively.

E contribute to effective functioning.

Question #31

The “amygdala” refers to

A the threat alarm system in the brain.

B nonverbal reactions expressed on the face.

C a reservoir of emotional memories.

D a type of emotional contagion.

E none of the above.

Question #32

“I know he’ll be crushed if I don’t go out with him.”

A fallacy of causation

B fallacy of helplessness

C fallacy of shoulds

D fallacy of perfection

E fallacy of overgeneralization

Question #33

“Those interviewers made me so nervous.”

A fallacy of overgeneralization

B fallacy of perfection

C fallacy of shoulds

D fallacy of helplessness

E fallacy of causation

Question #34

“My roommate ought to be more understanding.” This quote is an example of the fallacy of

A perfection.

B shoulds.

C helplessness.

D causation.

E approval.

Question #35

“You never listen to me!” is an example of subscribing to the fallacy of

A causation.

B helplessness.

C overgeneralization.

D shoulds.

E perfection.

Question #36

Social scientists generally agree that there are four components to the phenomena we label as “feelings.” They are

A stimulus, proprioception, emotional contagion, and response.

B sensing, organizing, interpreting, and encoding.

C verbal and nonverbal manifestations, physical depression, and catharsis.

D physiological changes, nonverbal reactions, cognitive interpretations, and verbal expression.

E physical changes, mental recognition, and verbal description.

Question #37

One difference between facilitative emotions and debilitative emotions is whether you feel the emotion for a short or long period of time.

A FALSE

B TRUE

Question #38

According to cognitive psychologists, it is not events that cause people to feel bad, but rather the beliefs they hold about the events.

A TRUE

B FALSE

Question #39

Social isolation and depression are problems that can result from the inability to constructively talk about emotions.

A FALSE

B TRUE

Question #40

Anger can be either a facilitative or debilitative emotion.

A FALSE

B TRUE

Question #41

All emotions are caused by self-talk.

A FALSE

B TRUE

Question #42

Some people fail to communicate their emotions clearly because they understate or downplay them.

A FALSE

B TRUE

Question #43

When sharing your feelings, it’s not necessary to accept responsibility for them because so often others cause them.

A TRUE

B FALSE

Question #44

Which perceptual tendency is illustrated in the following example? Leah was trying to be helpful when she told Eric he should wear pants that make him look less fat. However, when Eric told Leah she should lay off the makeup because it makes her look “old,” she perceived his comment as hurtful and mean.

A We are influenced by our expectations.

B We are influenced by the obvious.

C We judge ourselves more charitably than others.

D We cling to first impressions.

E None of the above.

Question #45

You think that when your coworker uses profanity it’s due to a flaw in her character, but when you use profanity it’s because the situation demands it.

A interpretation

B androgynous behavior

C attribution error

D punctuation

E empathy

Question #46

The term that refers to men and women possessing a mixture of traits that have previously been considered exclusively masculine or feminine is

A chauvinistic.

B androgynous.

C rhetorically sensitive.

D analogous.

E adaptable.

Question #47

A empathy is facilitated by trying to perceive things from the other person’s point of view.

B empathy and perception are both a result of self-fulfilling prophecies.

C the more perceptive you are, the easier it is to forget to be empathetic.

D the more perceptive you are, the less empathetic you need be.

Question #48

How could you improve this perception-checking statement? “When you gave me an F on my essay, I figured you hated me. Right?”

A Describe behavior.

B Say less.

C Request clarification.

D Give another interpretation

E It is great as a perception-checking statement just the way it is.

Question #49

What’s missing from this perception check? “When I saw you having lunch with Emily, I figured you liked her more than me. What’s going on?”

A Nothing is missing from this perception check.

B It has only one interpretation.

C It doesn’t request clarification.

D It is too wordy.

E It doesn’t describe behavior.

Question #50

What’s missing from this perception check? “I figure you’re either upset with me or worried about your test. Is it something like that?”

A It doesn’t describe behavior.

B It doesn’t request clarification.

C It has only one interpretation.

D It is too wordy.

E Nothing is missing from this perception check.

Question #51

What’s missing from this perception check? “When you didn’t do the grocery shopping today like you usually do, I figured you weren’t feeling good or were mad at me.”

A It is too specific.

B It doesn’t describe behavior.

C Nothing is missing from this perception check.

D It has only one interpretation.

E It doesn’t request clarification.

Question #52

All of the following would be included in a good definition of empathy except which one?

A It includes concern for the other person.

B It can’t be totally achieved.

C It involves taking the other’s perspective.

D It requires that your opinions match those of the other person.

E It requires a sense of the other person’s feelings.

Question #53

The concept of self-fulfilling prophecy relates best to which of these perceptual tendencies?

A We judge ourselves more charitably than others.

B We assume others are similar to us.

C We are influenced by our expectations.

D We cling to first impressions.

E We are influenced by the obvious.

Question #54

Perception checking can be a useful tool when you don’t want to embarrass or directly threaten another person.

A FALSE

B TRUE

Question #55

In our perceptions, we cling more strongly to first impressions, even when they are wrong.

A FALSE

B TRUE

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Fresh Grad Lands Job as Real Estate Agent With Help from Professional Writers

Midterm Chapters 5-8

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