Midterm Chapters 5-8

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Question #1

“He’s doing that because he doesn’t think you’ll care.”

A advising

B paraphrasing

C analyzing

D supporting

E judging

Question #2

“That’s a terrible idea!”

A advising

B analyzing

C paraphrasing

D judging

E supporting

Question #3

Which is the best helping paraphrase response to the following statement? “My boss keeps kidding me about how we should have an affair. I don’t know what to do. Sometimes I think he’s just joking, and sometimes I think it’s a real proposition.”

A “You sound worried and confused because you’re not sure if he’s coming on to you or not.”

B “Either way it’s sexual harassment, which is illegal. You shouldn’t let him get away with it!”

C “So you can’t figure out his motives, is that it?”

D “You sound upset by this.”

E “That’s a common problem these days. I can see why you’re upset, and I don’t blame you.”

Question #4

Which best describes the relationship between our rate of hearing speech and the average rate of speaking?

A We are able to speak 2 times faster than an average person can listen.

B We can listen 4-6 times faster than an average person speaks.

C We speak at nearly the same rate we are able to listen.

D We are able to listen slightly faster than an average person speaks.

E We can listen twice as fast as an average person speaks.

Question #5

Insulated listeners respond only to the parts of your remarks that interest them.

A FALSE

B TRUE

Question #6

Interruptions are one characteristic of stage-hogging.

A TRUE

B FALSE

Question #7

Since all judging listening responses are negative, we should avoid them at all cost.

A TRUE

B FALSE

Question #8

Of the many different elements in the listening process, hearing is the physiological dimension.

A FALSE

B TRUE

Question #9

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

A FALSE

B TRUE

Question #10

During careful listening, your heart rate will quicken and your body temperature will rise.

A FALSE

B TRUE

Question #11

It’s impossible to listen effectively all of the time.

A TRUE

B FALSE

Question #12

An event that generates facilitative self-talk for one person might stimulate debilitative thinking for someone else.

A TRUE

B FALSE

Question #13

Your text argues that the complete and open expression of emotions is one key to positive relationships.

A TRUE

B FALSE

Question #14

Social rules discourage too much expression of negative emotion, but there are really no social limits to expressing positive emotions.

A TRUE

B FALSE

Question #15

Generally speaking, people are more likely to share negative emotions rather than positive emotions.

A FALSE

B TRUE

Question #16

Statements that basically cancel the thought that precedes them are

A “you” statements.

B “but” statements.

C “I/we” statements.

D “it” statements.

E “we” statements.

Question #17

A behavioral description should include

A in what circumstances the behavior occurs.

B the specific behaviors.

C All of these choices are correct.

D who is involved.

E None of these choices are correct.

Question #18

“We” language

A can signal closeness and cohesiveness with others.

B may accomplish the goals of “I” language and sound less egotistical.

C All of these choices are correct.

D should be avoided when expressing personal feelings and thoughts.

E can offend another person in some circumstances.

Question #19

Which of the following statements best illustrates a fact?

A “Fact number one: you said a dumb thing.”

B “I heard you tell Tim you weren’t interested.”

C “You should have thought about the result of saying you weren’t interested before you opened your mouth.”

D “It’s a fact that playing mind games always backfires.”

E “It’s clear you shouldn’t have said that.”

Question #20

“People from the East Coast are rude.” Which of the following abstraction problems is illustrated by this statement?

A confusing yourself

B being too frank

C stereotyping

D confusing others

E bicoastalism

Question #21

A speaker’s willingness to take responsibility for his/her thoughts or feelings can be indicated by the use of

A consequence terms.

B “you” language.

C singular terms.

D “I” language.

E euphemisms.

Question #22

All of the following statements about gender and language are true except which one?

A Women’s speech is more indirect and elaborate.

B Women interrupt men more in mixed-sex conversations.

C Female speech often contains statements of sympathy and empathy.

D Women are more likely to use more intensive adverbs than men.

E Men’s speech is more direct and task-oriented.

Question #23

Language can shape our perceptions of the world.

A TRUE

B FALSE

Question #24

“I” language offers a more accurate and less provocative way to express a complaint.

A TRUE

B FALSE

Question #25

There are some occasions when less powerful forms of speech can enhance a speaker’s effectiveness.

A FALSE

B TRUE

Question #26

A perfectly worded “I” message delivered with total sincerity will ensure that the other person will not get defensive.

A FALSE

B TRUE

Question #27

Emotive words are words that sound as if they’re describing something, but are really announcing the speaker’s attitude toward it.

A FALSE

B TRUE

Question #28

Equivocal words are words that can be interpreted in more than one way.

A FALSE

B TRUE

Question #29

Self-talk

A allows you to have control over how you feel.

B can be facilitative or debilitative.

C includes identifying an event, your thought, and feeling.

D can determine how you feel.

E includes all of the above.

Question #30

Facilitative feelings

A contribute to effective functioning.

B keep us from communicating effectively.

C happen only when you feel good.

D are emotional counterfeits.

E are more common in other cultures.

Question #31

The “amygdala” refers to

A nonverbal reactions expressed on the face.

B a reservoir of emotional memories.

C a type of emotional contagion.

D the threat alarm system in the brain.

E none of the above.

Question #32

“I know he’ll be crushed if I don’t go out with him.”

A fallacy of perfection

B fallacy of overgeneralization

C fallacy of causation

D fallacy of shoulds

E fallacy of helplessness

Question #33

“Those interviewers made me so nervous.”

A fallacy of causation

B fallacy of perfection

C fallacy of helplessness

D fallacy of shoulds

E fallacy of overgeneralization

Question #34

“My roommate ought to be more understanding.” This quote is an example of the fallacy of

A approval.

B helplessness.

C shoulds.

D perfection.

E causation.

Question #35

“You never listen to me!” is an example of subscribing to the fallacy of

A shoulds.

B perfection.

C overgeneralization.

D helplessness.

E causation.

Question #36

Social scientists generally agree that there are four components to the phenomena we label as “feelings.” They are

A verbal and nonverbal manifestations, physical depression, and catharsis.

B stimulus, proprioception, emotional contagion, and response.

C sensing, organizing, interpreting, and encoding.

D physiological changes, nonverbal reactions, cognitive interpretations, and verbal expression.

E physical changes, mental recognition, and verbal description.

Question #37

One difference between facilitative emotions and debilitative emotions is whether you feel the emotion for a short or long period of time.

A TRUE

B FALSE

Question #38

According to cognitive psychologists, it is not events that cause people to feel bad, but rather the beliefs they hold about the events.

A TRUE

B FALSE

Question #39

Social isolation and depression are problems that can result from the inability to constructively talk about emotions.

A FALSE

B TRUE

Question #40

Anger can be either a facilitative or debilitative emotion.

A TRUE

B FALSE

Question #41

All emotions are caused by self-talk.

A FALSE

B TRUE

Question #42

Some people fail to communicate their emotions clearly because they understate or downplay them.

A FALSE

B TRUE

Question #43

When sharing your feelings, it’s not necessary to accept responsibility for them because so often others cause them.

A FALSE

B TRUE

Question #44

Which perceptual tendency is illustrated in the following example? Leah was trying to be helpful when she told Eric he should wear pants that make him look less fat. However, when Eric told Leah she should lay off the makeup because it makes her look “old,” she perceived his comment as hurtful and mean.

A We are influenced by our expectations.

B We are influenced by the obvious.

C We judge ourselves more charitably than others.

D We cling to first impressions.

E None of the above.

Question #45

You think that when your coworker uses profanity it’s due to a flaw in her character, but when you use profanity it’s because the situation demands it.

A empathy

B punctuation

C attribution error

D interpretation

E androgynous behavior

Question #46

The term that refers to men and women possessing a mixture of traits that have previously been considered exclusively masculine or feminine is

A adaptable.

B androgynous.

C chauvinistic.

D analogous.

E rhetorically sensitive.

Question #47

A the more perceptive you are, the easier it is to forget to be empathetic.

B empathy is facilitated by trying to perceive things from the other person’s point of view.

C empathy and perception are both a result of self-fulfilling prophecies.

D the more perceptive you are, the less empathetic you need be.

Question #48

How could you improve this perception-checking statement? “When you gave me an F on my essay, I figured you hated me. Right?”

A It is great as a perception-checking statement just the way it is.

B Describe behavior.

C Request clarification.

D Say less.

E Give another interpretation

Question #49

What’s missing from this perception check? “When I saw you having lunch with Emily, I figured you liked her more than me. What’s going on?”

A It doesn’t request clarification.

B It doesn’t describe behavior.

C It has only one interpretation.

D Nothing is missing from this perception check.

E It is too wordy.

Question #50

What’s missing from this perception check? “I figure you’re either upset with me or worried about your test. Is it something like that?”

A Nothing is missing from this perception check.

B It has only one interpretation.

C It doesn’t request clarification.

D It doesn’t describe behavior.

E It is too wordy.

Question #51

What’s missing from this perception check? “When you didn’t do the grocery shopping today like you usually do, I figured you weren’t feeling good or were mad at me.”

A Nothing is missing from this perception check.

B It has only one interpretation.

C It doesn’t request clarification.

D It doesn’t describe behavior.

E It is too specific.

Question #52

All of the following would be included in a good definition of empathy except which one?

A It includes concern for the other person.

B It requires that your opinions match those of the other person.

C It involves taking the other’s perspective.

D It requires a sense of the other person’s feelings.

E It can’t be totally achieved.

Question #53

The concept of self-fulfilling prophecy relates best to which of these perceptual tendencies?

A We assume others are similar to us.

B We judge ourselves more charitably than others.

C We are influenced by our expectations.

D We cling to first impressions.

E We are influenced by the obvious.

Question #54

Perception checking can be a useful tool when you don’t want to embarrass or directly threaten another person.

A TRUE

B FALSE

Question #55

In our perceptions, we cling more strongly to first impressions, even when they are wrong.

A TRUE

B FALSE

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Fresh Grad Lands Job as Real Estate Agent With Help from Professional Writers

Midterm Chapters 5-8

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