Quiz 2

A  quantity

B  level

C  quality

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Is a report from the restaurant showing how many guests dined in the restaurant.

B  Shows that the Housekeeping Department’s description of a room’s status differs from the room’s status information at the Front Desk.

C  Determines the room rate of a sleeping room

D  Reports, meeting room status

A  Housekeeping Status Report (indicating the status of each room compared to the front desk occupancy report)

B  All the above

C  Occupancy Report (listing rooms occupied that night and rooms expected to check-out the following day)

D  Ten-day Report and Three-day Forecast Report (indicating how many rooms are projected to be occupied each day)

A  accounting

B  receipts

C  date

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Direct billing

B  A combined settlement method

C  Credit card

D  Any of the above

E  Cash or debit card

A  Updating of room status information

B  Resolution of outstanding guest account balances

C  Creation of a guest history record

D  All the above

A  superior

B  great

C  master

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Folios

B  Points of Sale

C  All the above

D  Vouchers

E  Ledgers

A  Records the settlement for all goods and services provided.

B  Ensures internal control over cash and non-cash transactions.

C  All the above

D  Tracks transactions throughout the guest cycle.

E  Creates and maintains an accurate account record for each guest or non-guest.

A  Carelessness

B  Fraud

C  Negligence

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Never say a guest’s room number out loud at the front desk.

B  All the above

C  Front desk agents should require identification from anyone who asks for a key.

D  Room attendants should not allow anyone in a guestroom without a key.

E  Valet parking should use a numbered three-part form to control cars.

A  All the above

B  Doors, locks, key control, and access control

C  Control of persons on premises

D  Perimeter and grounds control

E  Guestroom security

A  Identify

B  Solve

C  Run away

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  Golf courses, health clubs, exercise rooms

B  Banquet, meeting, and catering facilities

C  All the above

D  Dining rooms, snack bars, specialty restaurants

E  Room service

A  one another

B  All the above

C  personnel in other divisions

D  guests

E  personnel in other in other departments (i. e. housekeeping, engineering, maintenance, marketing)